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    My office XP small business edition has been activated for a few years!! now after running genuine Advantage validation it states that i never activated my office suite??

     

    Friday, May 11, 2007 2:17 AM

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    Tee,

     

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine
    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en
    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.
    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.

    If the issue still has not been resolved could you please provide us with the following information?

     


    Thank you
    Stephen Holm
    OGA Forum Manager

     

     

    Friday, May 11, 2007 7:28 PM
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    well i tried all the links and still no good it still states my suite needs activated!!

    when i got ot activate the program it says it has already been activated!

    ready to try a clean install in the next few days, it seems something has been updated but not corectly!

    Monday, May 14, 2007 8:02 PM
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    Tee,

     

    Please run the diagnostic tool I mentioned in my last post.

     

    Stephen Holm, MS

    OGA Forum Manager

    Tuesday, May 15, 2007 12:00 AM
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    well i ran the diag. tool, for some reason it will not allow me to copy and past??

    so under the 4th tab labeled office here is the info.

     

    validation info:

     

    validation status:          101 Not Activated

     

    OGA version:                Registered, 1.6.21.0

     

    Signed by:                     Microsoft

     

    Diagnostic:                   3E121E02-372-80004005_3E121E02-452-80004005_3E121

                                           E02-312-80004005_3E121E02-385-80004005_3E121E02-4

                                           52-80004005_3E121E02-312-80004005_3E121E02-372-80

                                           004005_3E121E02-452-80004005_3E121E02-312-8000405

     

    I hope i copied the above correctly!!

     

    and when i go to activate while office is opened it states that it has already been activated.

    Saturday, May 26, 2007 3:59 AM
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    Tee,

     

    We really need the full diag report. Pleae try the following: Please follow the steps to attempt resolving this issue. 

    Open My Computer located on your desktop


    1. Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.
    2. Right click the data.dat file, then click “Delete”.
    3. This data.dat file is for Office (not OGA)
    4. Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    5. If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us
    Here you will find links for various resolutions which you may encounter. Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851. Please re-post here should you need further assistance.


    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
    http://support.microsoft.com/kb/919895

     

    Did this work?  I look forward to the outcome at your earliest opportunity.


    Thank you
    Stephen Holm
    OGA Forum Manager

     

    Tuesday, May 29, 2007 10:07 PM
  • Question
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     Tee wrote:

    My office XP small business edition has been activated for a few years!! now after running genuine Advantage validation it states that i never activated my office suite??

     

    Friday, June 1, 2007 5:56 PM
  • Question
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    Jasim,

     

    What is your question? 

     

     

    Stephen Holm, MS

    OGA Forum Manager

    Friday, June 1, 2007 10:26 PM

All replies

  • Question
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    0
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    Tee,

     

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine
    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en
    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.
    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.

    If the issue still has not been resolved could you please provide us with the following information?

     


    Thank you
    Stephen Holm
    OGA Forum Manager

     

     

    Friday, May 11, 2007 7:28 PM
  • Question
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    well i tried all the links and still no good it still states my suite needs activated!!

    when i got ot activate the program it says it has already been activated!

    ready to try a clean install in the next few days, it seems something has been updated but not corectly!

    Monday, May 14, 2007 8:02 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Tee,

     

    Please run the diagnostic tool I mentioned in my last post.

     

    Stephen Holm, MS

    OGA Forum Manager

    Tuesday, May 15, 2007 12:00 AM
  • Question
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    0
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    well i ran the diag. tool, for some reason it will not allow me to copy and past??

    so under the 4th tab labeled office here is the info.

     

    validation info:

     

    validation status:          101 Not Activated

     

    OGA version:                Registered, 1.6.21.0

     

    Signed by:                     Microsoft

     

    Diagnostic:                   3E121E02-372-80004005_3E121E02-452-80004005_3E121

                                           E02-312-80004005_3E121E02-385-80004005_3E121E02-4

                                           52-80004005_3E121E02-312-80004005_3E121E02-372-80

                                           004005_3E121E02-452-80004005_3E121E02-312-8000405

     

    I hope i copied the above correctly!!

     

    and when i go to activate while office is opened it states that it has already been activated.

    Saturday, May 26, 2007 3:59 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Tee,

     

    We really need the full diag report. Pleae try the following: Please follow the steps to attempt resolving this issue. 

    Open My Computer located on your desktop


    1. Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.
    2. Right click the data.dat file, then click “Delete”.
    3. This data.dat file is for Office (not OGA)
    4. Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    5. If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us
    Here you will find links for various resolutions which you may encounter. Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851. Please re-post here should you need further assistance.


    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
    http://support.microsoft.com/kb/919895

     

    Did this work?  I look forward to the outcome at your earliest opportunity.


    Thank you
    Stephen Holm
    OGA Forum Manager

     

    Tuesday, May 29, 2007 10:07 PM
  • Question
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    0
    Sign in to vote
     Tee wrote:

    My office XP small business edition has been activated for a few years!! now after running genuine Advantage validation it states that i never activated my office suite??

     

    Friday, June 1, 2007 5:56 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Jasim,

     

    What is your question? 

     

     

    Stephen Holm, MS

    OGA Forum Manager

    Friday, June 1, 2007 10:26 PM