locked
Help - need to remove spy.win32@mx - Trojan Spyware RRS feed

  • Question

  • Please don't tell me to call that microsoft 866-727-2338 - that was useless.  Took 15 minutes of gathering info and then she wanted me to dictate every word of every pop up I'm getting - and I had to spell most words for her too!!! Sad

     

    I ran Hijack This - here's the log

    [deleted]

    Wednesday, November 26, 2008 4:09 AM

Answers

  • Okay, ignore that part of my response then. Sorry that you encountered the malware and that your experience with the call was not good.

    If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If  you are not using Windows Live OneCare, you are off topic for this forum. This is not a general forum for viruses, spyware, or Windows Help. For help with spyware issues, you may want to try the forums here: 

    http://aumha.net/ For help with virus removal, contact the maker of your Antivirus program.

     

    [feel free to ignore this part, vizina5, though I think you should call again]

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.

     

     

    Wednesday, November 26, 2008 1:49 PM
    Moderator