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incorrect product key for Office 2007

Question
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Hi I have downloaded the trial version of office 2007 and the product key that you emailed me is incoorect or invalid. i've tried three times and each one does not work. HELP!!! I need thias system for a college class.
Thanks Courtney at
Monday, January 21, 2008 4:51 PM
Answers
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Hello Courtney,
We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.
1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.
http://www.microsoft.com/genuine
If the above steps did not resolve your issue lets continue with the steps below.
If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en
Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:
http://go.microsoft.com/fwlink/?linkid=52012
You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.
Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.
1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
2. Please return to this post and “Paste” the results here for additional review.
Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA). If you have one, tell us about the COA. Tell us:
1. What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?
2. Does it read "OEM Software" or "OEM Product" in black lettering?
3. Or, does it have the computer manufacturer's name in black lettering?
4. DO NOT post the Product Key.
Not sure what to look for? See this page for reference: http://www.microsoft.com/resources/howtotell/en/coa.mspx
NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.
Thank you,
Matt Prall, MS
OGA Forum ManagerMonday, January 21, 2008 6:33 PM
All replies
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Hello Courtney,
We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.
1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.
http://www.microsoft.com/genuine
If the above steps did not resolve your issue lets continue with the steps below.
If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en
Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:
http://go.microsoft.com/fwlink/?linkid=52012
You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.
Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.
1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
2. Please return to this post and “Paste” the results here for additional review.
Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA). If you have one, tell us about the COA. Tell us:
1. What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?
2. Does it read "OEM Software" or "OEM Product" in black lettering?
3. Or, does it have the computer manufacturer's name in black lettering?
4. DO NOT post the Product Key.
Not sure what to look for? See this page for reference: http://www.microsoft.com/resources/howtotell/en/coa.mspx
NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.
Thank you,
Matt Prall, MS
OGA Forum ManagerMonday, January 21, 2008 6:33 PM -
Office Enterprise 2007 32bit will not accept the product key when I try to activate.
Below is the M$ Genuine Advantage Diagnostic Tool output for the 'Windows' tab:
Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-82TXK-K9P69-W84VV
Windows Product Key Hash: eQl7lBniaFoz5lQbG2ltvoOUJtU=
Windows Product ID: 89576-430-9089682-71023
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6001.2.00010100.1.0.006
CSVLK Server: N/A
CSVLK PID: N/A
ID: {D289EF2C-1396-4846-A6AA-D76E1997560C}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.080425-1930
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 102
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D289EF2C-1396-4846-A6AA-D76E1997560C}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W84VV</PKey><PID>89576-430-9089682-71023</PID><PIDType>5</PIDType><SID>S-1-5-21-596706566-2685029694-4025605118</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell DXP051 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20070108000000.000000+000</Date></BIOS><HWID>F8323507018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Thursday, July 17, 2008 4:53 AM -
Charles,
You are receiving an error code 102 which means Office is a trial version. Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident. Information about activation and conversion of 2007 Microsoft Office system Trials can be located on the following webpage: http://office.microsoft.com/en-us/help/HA101936151033.aspx
Hopefully this will help you :-)
Stephen Holm, MS
WGA and OGA Forum ManagerFriday, July 18, 2008 10:16 PM