Sign in

Microsoft.com

Microsoft

Remove From My Forums

windows live one care

Question
0

Sign in to vote

My windows live one care , anti-virus and anti-spyware, will not turn on. Yes my prescription is still good. I just can't get it to turn back on. The only thing I did was on jan. 23 I restored my computer to jan. 20. I didn't have problems with any programs at either dates. What can I do?

Friday, January 25, 2008 7:39 AM

Answers

0

Sign in to vote

Try this tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2667445&SiteID=2

If that fails to resolve it, see this post - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2523777&SiteID=2

You can also try reisntalling OneCare - uninstall, then install from http://onecare.live.com and activate with the same LiveID you originally activated with.

You can contact support, if desired -

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve

Friday, January 25, 2008 5:10 PM

Moderator