Windows 7 Ultimate bogus not genuine window

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  "1zF25RT6" wrote in message news:7db03195-0f97-412c-a900-7116cc26b599...

  Bought windows 7 ultimate upgrade last November it is now claiming it is not genuine but I am as sure as I can be that it is.

  diagnostic below.

  How do I resolve this?

  Diagnostic Report (1.9.0027.0):-----------------------------------------
  Windows Validation Data-->

  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-MD6WG-KDJ3B-XX4TW
  Windows Product Key Hash: A0BB/jV1LH/1zWjKRRnyJiTOTvY=
  Windows Product ID: 00426-260-4696197-85643
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010100.1.0.001
  

  File Scan Data-->
  File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

  Other data-->
  SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP43-DS3L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20080922000000.000000+000</Date></BIOS

   

  Licensing Data-->
  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, Ultimate edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Partial Product Key: XX4TW
  License Status: Licensed
  Remaining Windows rearm count: 5
  Trusted time: 27/05/2012 20:23:12

  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x000000000001EFF0
  Event Time Stamp: 5:22:2012 21:06
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppobjs.dll
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
  Tampered File: %systemroot%\system32\sppwinob.dll
  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
  Tampered File: %systemroot%\system32\drivers\spsys.sys

  
   

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  

   

   

  The problem lies with the file integrity.

  This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

   

  Installing the Intel Rapid Storage Drivers

  try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?ProductID=2101&DwnldID=20624 

   

  Once complete, please reboot twice, then post another MGADiag report.   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by 1zF25RT6 Monday, May 28, 2012 9:53 PM

  Sunday, May 27, 2012 8:18 PM

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  Done, new diagnostic posted.

  Thanks for your help.

  Out of curiosity do Microsoft know that they are breaking the law in the UK?

  This breaches section 3 of the computer misuse act (even if the software turned out to be pirated, don't you just love badly worded legislation)

  I suggest whoever in Microsoft is responsible for genuine advantage not visit the UK on holiday, they run the risk of it being extended up to 10 years (although the UK Gov would provide basic accomodation :-) )

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-MD6WG-KDJ3B-XX4TW
  Windows Product Key Hash: A0BB/jV1LH/1zWjKRRnyJiTOTvY=
  Windows Product ID: 00426-260-4696197-85643
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010100.1.0.001
  ID: {71216640-F6B0-43BC-98ED-1D3C62B04E02}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.42.0
  Signed By: Microsoft
  Product Name: Windows 7 Ultimate
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120305-1505
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\James\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{71216640-F6B0-43BC-98ED-1D3C62B04E02}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XX4TW</PKey><PID>00426-260-4696197-85643</PID><PIDType>5</PIDType><SID>S-1-5-21-2115938003-2448916903-2147134211</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP43-DS3L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20080922000000.000000+000</Date></BIOS><HWID>FAEB3F07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8FDDB6B962E5F1A</Val><Hash>aS19k50XZexRceJcjp2uVREz8O8=</Hash><Pid>81602-909-5753177-68140</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, Ultimate edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00426-00170-260-469619-01-2057-7601.0000-1442012
  Installation ID: 002735583255370671134876739071363592166811419114538454
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: XX4TW
  License Status: Licensed
  Remaining Windows rearm count: 5
  Trusted time: 28/05/2012 18:35:01

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 5:22:2012 21:06
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:

  
  HWID Data-->
  HWID Hash Current: NAAAAAIAAwABAAEAAQACAAAAAQABAAEA6GHSiVxVatbiXxq9mLKaMLzCxJaaiAB5sO5MWA==

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   GBT     GBTUACPI
    FACP   GBT     GBTUACPI
    HPET   GBT     GBTUACPI
    MCFG   GBT     GBTUACPI
    SSDT   PmRef  CpuPm

  Monday, May 28, 2012 5:42 PM
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  The report looks fine now.

  I don't get you? - in what way does it (what?) contravene the Act?

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, May 28, 2012 5:50 PM

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  Microsoft did nothing to cause the file corruption that triggered the non-genuine condition.....your actions did.

  ---

  Carey Frisch

  Monday, May 28, 2012 7:21 PM

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  @Noel, thanks for your time, so should I not get the message now and more importantly will update work?

  @Carey, in what way did my actions cause the problem?

  <rant>

  Genuine advantage quite clearly breaches section 3 as it impairs the operation of windows update which exposes the computer / user to unpatched security risks, it also subjects the user to nag screens and implies genuine customers of microsoft are either criminals or have been stupidly conned into buying pirated software.

  The suggestion from the supplier of my software was to wipe the machine, re-install Vista and then upgrade to windows 7 again, which would have taken me at least 2 days to get my machine back to the current build.

  Fortunately I found you guys and it is very nice of microsoft to allow you guys to give up your spare time to help out customers and I am very grateful.

  I have been an IT professional since 1987, have used MSDOS, Windows 3.11, 95, 98, 98se, xp, vista and now 7.  I have always built my own machines mainly for the fun of it.

  I am not exactly a naive user, other than having to patch the bios to resolve a hardware issue, I can think of nothing that would have caused an issue.

  I firmly believe that you should pay for software, and even back when my friends were doing tape copies of spectrum games I saved up and bought mine, because even back then I realised that if I wanted games in the future there had to be an industry funded by my purchases to write them.

  I HATE copy protection, I do not believe it is effective in preventing piracy and it's main impact is on people like me who want to support the industry.

  So yes I get a bit miffed when companies have the cheek to accuse me of being a criminal and then break the law to do it

  </rant>

  Computer misuse act

  3Unauthorised acts with intent to impair, or with recklessness as to impairing, operation of computer, etc..

  (1)A person is guilty of an offence if— .
  (a)he does any unauthorised act in relation to a computer; .
  (b)at the time when he does the act he knows that it is unauthorised; and .
  (c)either subsection (2) or subsection (3) below applies. .
  (2)This subsection applies if the person intends by doing the act— .
  (a)to impair the operation of any computer; .
  (b)to prevent or hinder access to any program or data held in any computer; .
  (c)to impair the operation of any such program or the reliability of any such data; or .
  (d)to enable any of the things mentioned in paragraphs (a) to (c) above to be done. .
  (3)This subsection applies if the person is reckless as to whether the act will do any of the things mentioned in paragraphs (a) to (d) of subsection (2) above. .
  (4)The intention referred to in subsection (2) above, or the recklessness referred to in subsection (3) above, need not relate to— .
  (a)any particular computer; .
  (b)any particular program or data; or .
  (c)a program or data of any particular kind. .
  (5)In this section— .
  (a)a reference to doing an act includes a reference to causing an act to be done; .
  (b)“act” includes a series of acts; .
  (c)a reference to impairing, preventing or hindering something includes a reference to doing so temporarily. .
  (6)A person guilty of an offence under this section shall be liable— .
  (a)on summary conviction in England and Wales, to imprisonment for a term not exceeding 12 months or to a fine not exceeding the statutory maximum or to both; .
  (b)on summary conviction in Scotland, to imprisonment for a term not exceeding six months or to a fine not exceeding the statutory maximum or to both; .
  (c)on conviction on indictment, to imprisonment for a term not exceeding ten years or to a fine or to both.

  Monday, May 28, 2012 8:09 PM
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  "1zF25RT6" wrote in message news:17b2865a-b151-4943-a5c2-2017c4081b06...

  @Noel, thanks for your time, so should I not get the message now and more importantly will update work?

  @Carey, in what way did my actions cause the problem?

  <rant>

  Genuine advantage quite clearly breaches section 3 as it impairs the operation of windows update which exposes the computer / user to unpatched security risks, it also subjects the user to nag screens and implies genuine customers of microsoft are either criminals or have been stupidly conned into buying pirated software.

   

   

  WGA does NOT block security updates - merely non-security ones.

   

  Most of the nag screens say 'may be counterfeit' - not 'is counterfeit'

   

  Windows update not working may be a different problem altogether - you should test it asap.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, May 28, 2012 8:37 PM

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  Windows Update stopped working at same time (or very close) I assumed it was part of the same issue.

  Am running a full virus check just in case but nothing so far

  

  stopped and started the service but didn't make any difference (I assume this is the one)

  

  Monday, May 28, 2012 9:17 PM
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  Go to Windows Update,

  click on Change Settings

  set update option to 'Never update' , then OK out

  Now go back again, and set it back to your preferred option.

  reboot, and try WU  - Check for updates.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by 1zF25RT6 Monday, May 28, 2012 9:53 PM

  Monday, May 28, 2012 9:28 PM

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  Windows Update now seems to be working.  Thanks very much for your help.

  So do you know why this happened?

  It seems strange that a disk driver issue should trigger a genuine advantage nag and stop windows update or was something else going on?

  Monday, May 28, 2012 9:53 PM
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  "1zF25RT6" wrote in message news:c1c3f568-2629-4ecb-973f-605baf26b691...

  Windows Update now seems to be working.  Thanks very much for your help.

  So do you know why this happened?

  It seems strange that a disk driver issue should trigger a genuine advantage nag and stop windows update or was something else going on?

   

   

  There has been a huge rash of the WU problem over the past week or so - I have no idea what caused it, but it doesn't appear to be related to a Windows update.

  Your other problem, we've had a steady dribble of for quite a while. I suspect that the IRST is not the root cause, but it's certainly a convenient fix :)

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, May 28, 2012 9:59 PM

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