I forgot my Windows Live ID I used when I first installed Windows Live OneCare. Please help!

All replies

• 

  

  0

  Sign in to vote

  I am having the exact same problem today. I needed to reinstall a store bougt CD version and now I can't because it wants my live id and password plus it is telling me my subscription has expired which was good for a year and I just bought and installed it in October. I hate this program

  Sunday, December 16, 2007 7:12 PM
• 

  

  0

  Sign in to vote

   

  Since you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

   

  How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

  Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

   

  -steve

  Monday, December 17, 2007 4:41 PM

  Moderator