locked
I forgot my Windows Live ID I used when I first installed Windows Live OneCare. Please help! RRS feed

  • Question

  • I forgot my Windows Live ID I used when I first installed Windows Live OneCare. Please help!

    Sunday, December 16, 2007 8:31 AM

Answers

All replies

  • I am having the exact same problem today. I needed to reinstall a store bougt CD version and now I can't because it wants my live id and password plus it is telling me my subscription has expired which was good for a year and I just bought and installed it in October. I hate this program

    Sunday, December 16, 2007 7:12 PM
  •  

    Since you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

     

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    -steve

    Monday, December 17, 2007 4:41 PM
    Moderator