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Can't open OneCare

Question
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My OneCare tray icon says everything is working, Security Center agrees. However, every time I try to open OneCare to change a setting or look at something, I get an error message. I've sent Microsoft a report and un-installed and re-installed the OneCare (through Qwest) twice. Any suggestions?
Wednesday, November 5, 2008 5:51 AM
Answers
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The most likely cause of this is that .Net Framework is corrupt on your PC.
To repair .Net Framework 2.0 on XP:
Open Control Panel
Select Add or Remove Programs
Locate Microsoft .Net Framework 2.0
Select the entry and when the installer launches, select Repair.
Reboot when it completes.
Alternatively, see this KB article:
http://support.microsoft.com/kb/306160
To remove a corrupt .Net Framework install, use this tool:
http://astebner.sts.winisp.net/Tools/dotnetfx_cleanup_tool.zip
The download of .Net Framework 2.0 can be found here:
To repair .Net Framework 2.0 and 3.0 on Vista, see this blog entry:
If the above does not resolve the problem with OneCare, please contact support:
Qwest provides front line support for you, but you can still contact OneCare support via email directly as a trial user per the FAQ instructions.
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve
Wednesday, November 5, 2008 12:49 PMModerator
All replies
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The most likely cause of this is that .Net Framework is corrupt on your PC.
To repair .Net Framework 2.0 on XP:
Open Control Panel
Select Add or Remove Programs
Locate Microsoft .Net Framework 2.0
Select the entry and when the installer launches, select Repair.
Reboot when it completes.
Alternatively, see this KB article:
http://support.microsoft.com/kb/306160
To remove a corrupt .Net Framework install, use this tool:
http://astebner.sts.winisp.net/Tools/dotnetfx_cleanup_tool.zip
The download of .Net Framework 2.0 can be found here:
To repair .Net Framework 2.0 and 3.0 on Vista, see this blog entry:
If the above does not resolve the problem with OneCare, please contact support:
Qwest provides front line support for you, but you can still contact OneCare support via email directly as a trial user per the FAQ instructions.
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve
Wednesday, November 5, 2008 12:49 PMModerator -
Steve,
Thanks a million! I wasn't able to repair the Net Framework through Control Panel, but I did use the cleanup tool to un-install it and then downloaded and re-installed the 2.0 Framework.
I love it when things work as they should!
Thanks again!
Lynnae
Thursday, November 6, 2008 3:17 AM -
Excellent! Glad that it worked for you. :-)
-steve
Thursday, November 6, 2008 4:15 PMModerator