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windows 7 pro key corrupted and no sticker on laptop. windows activation problem on OEM laptop install RRS feed

  • Question

  • apparently this samsung series 9 laptop had a SSD corruption recently and now is popping up windows activation errors.  the win7 pro install is original and 1 year old.  I have run MGAdiag and other apps to try to get the KEY, but there isn't one.  The MGA "greys out" the first 2 chunks of the KEY.

    How much of the MGAdiag output must I post here?

    Saturday, October 26, 2013 12:47 AM

Answers

  • reliable vendor.

    I took a look at an unboxing youtube vid for this type laptop which shows no COA sticker on the bottom of the case either

    and there is a disc even tho the laptop has no opt drive:

    www. youtube .com /watch?feature=player_detailpage&v=b9iHHo4-p3g#t=105

    Just to be clear:  The info I provided is legit?  The hacker exploit is causing my problem? or you think the recovery disc is an exploit?

    Hate to take the back completely off the case including screws from under rubber feet to find that there isn't a sticker there either.

    thank you again for the help.  Waiting to hear from the vendor.

    From what I can see (very blurred) in that video Samsung appear to have broken the rules, and applied the COA sticker to the PSU case, rather than the machine itself.

    Have you checked that?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, October 28, 2013 10:25 PM
    Moderator

All replies

  • All of it - apart from the http links, which don't contain any useful information, and which will prevent your report being posted anyhow.

    The more data we have the more likely you are to get a resolution.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, October 26, 2013 9:41 AM
    Moderator
  • OK. thanks for any help.

    here it is:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CM74G-RPHKF-PW487
    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
    Windows Product ID: 00371-177-0000061-85865
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {719E3FC1-8EBC-4776-9603-CAFD7E882621}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\soroosh\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{719E3FC1-8EBC-4776-9603-CAFD7E882621}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85865</PID><PIDType>5</PIDType><SID>S-1-5-21-2773006752-1156384396-2551019069</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>900X3C/900X4C/900X4D</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>P02AAC</Version><SMBIOSVersion major="2" minor="7"/><Date>20120601000000.000000+000</Date></BIOS><HWID>510D0100018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-000006-00-1033-7601.0000-2672013
    Installation ID: 010991942534651580654995731194873592170253242213593075
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PW487
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 10/25/2013 5:21:37 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:30:2013 13:23
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAAAAQABAAEAAAABAAAABAABAAEAln3a8Tq8ICra+MoOsr/8q/gEYjeWYw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC SECCSD LH43STAR
      FACP SECCSD LH43STAR
      HPET SECCSD LH43STAR
      MCFG SECCSD LH43STAR
      SLIC SECCSD LH43STAR
      SSDT SECCSD PtidDevc
      ASF! SECCSD LH43STAR
      TCPA PTL CRESTLN
      FPDT SECCSD LH43STAR
      SSDT SECCSD PtidDevc
      SSDT SECCSD PtidDevc
      UEFI SECCSD LH43STAR
      UEFI SECCSD LH43STAR
      POAT SECCSD LH43STAR
      UEFI SECCSD LH43STAR
      SSDT SECCSD PtidDevc

    Sunday, October 27, 2013 8:33 PM
  • The installed Product Key is the Default Key for Win7 Pro. - which can never be activated.

    For what version and edition of Windows is the computer licensed, according to the COA sticker on the case?

    Assuming it's for Win7 Pro,

     

     You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

     

     

    You may need to activate by phone.   


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, October 27, 2013 9:36 PM
    Moderator
  • You have a "retail version of Windows 7 Professional installed with its default product key.  The only way you'll be able to activate is with a Windows 7 Professional product key.  Ask the owner of the PC for the Windows 7 Professional Certificate of Authenticity or Product Key label.

    Carey Frisch

    Sunday, October 27, 2013 9:43 PM
    Moderator
  • The problem as stated is that there isn't a COA sticker on the case.  Never was one.  We are looking for where the sticker might be in packaging materials from a year ago.

    All was well for 12 months and now it claims it needs activation.  This is the original win7 pro install that came with the laptop.  The Battery is not easily accessed at all. This case is a very slim very light one and all that shows are main screws on the bottom.  Samsung support is no help.

    Monday, October 28, 2013 12:06 AM
  • I've asked.  That is where I started this problem.

    Monday, October 28, 2013 12:07 AM
  • If the product key no longer exists, your client will have to purchase a new one.

    Carey Frisch

    Monday, October 28, 2013 1:14 AM
    Moderator
  • If there is no COA sticker at all on the case, then the chances are that the machine shipped without Windows pre-installed. The manufacturer is obliged to affix the sticker to the machine before it leaves the factory. As such you would have to purchase a full license to replace the counterfeit.

    Where did you purchase this machine?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, October 28, 2013 7:34 AM
    Moderator
  • Not sure where it came from exactly.  My understanding is we bought via a vendor directly from Samsung pre-installed with the win pro7.  We've located the original system recovery disc labeled with SAMSUNG  windows 7 professions SP1.  No KEY on the sleeve the package or the diskc. I'll try to contact the vendor again for some help. Samsung was no help last time.  Any chance this recovery disc would fix the problem?

    thanks.

    Monday, October 28, 2013 7:41 PM
  • It there was never a COA sticker, then I can pretty much guarantee that the machine did not come from Samsung with Windows pre-installed.

    Your Vendor may have been playing fast and loose with the licensing rules?

    There should not be a Key on the disk or the packaging - ONLY on the machine itself.

    Does the disk look like a professional reproduction, or an amateur one? Samsung are not known for their generosity with Recovery media!

    In theory, the SLIC table shows as being legitimate - but you run the risk of it disappearing on reinstalling from the Recovery media, since there's a distinct possibility that it's in fact the result of a hacker's Activation Exploit.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, October 28, 2013 8:24 PM
    Moderator
  • reliable vendor.

    I took a look at an unboxing youtube vid for this type laptop which shows no COA sticker on the bottom of the case either

    and there is a disc even tho the laptop has no opt drive:

    www. youtube .com /watch?feature=player_detailpage&v=b9iHHo4-p3g#t=105

    Just to be clear:  The info I provided is legit?  The hacker exploit is causing my problem? or you think the recovery disc is an exploit?

    Hate to take the back completely off the case including screws from under rubber feet to find that there isn't a sticker there either.

    thank you again for the help.  Waiting to hear from the vendor.

    Monday, October 28, 2013 9:22 PM
  • Please contact Samsung Support and tell them you need a new copy of their Windows recovery media for that specific Samsung notebook PC.

    Carey Frisch

    Monday, October 28, 2013 9:37 PM
    Moderator
  • reliable vendor.

    I took a look at an unboxing youtube vid for this type laptop which shows no COA sticker on the bottom of the case either

    and there is a disc even tho the laptop has no opt drive:

    www. youtube .com /watch?feature=player_detailpage&v=b9iHHo4-p3g#t=105

    Just to be clear:  The info I provided is legit?  The hacker exploit is causing my problem? or you think the recovery disc is an exploit?

    Hate to take the back completely off the case including screws from under rubber feet to find that there isn't a sticker there either.

    thank you again for the help.  Waiting to hear from the vendor.

    From what I can see (very blurred) in that video Samsung appear to have broken the rules, and applied the COA sticker to the PSU case, rather than the machine itself.

    Have you checked that?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, October 28, 2013 10:25 PM
    Moderator
  • naturally, the last place I was going to look. I would get the laptop without the adapter and can't track it down right now.

    thank you for spotting that.  Looks to be the gadget we need.  Tomorrow, hopefully.

    Monday, October 28, 2013 11:22 PM
  • Not sure where it came from exactly.  My understanding is we bought via a vendor directly from Samsung pre-installed with the win pro7.  We've located the original system recovery disc labeled with SAMSUNG  windows 7 professions SP1.  No KEY on the sleeve the package or the diskc. I'll try to contact the vendor again for some help. Samsung was no help last time.  Any chance this recovery disc would fix the problem?

    thanks.


            You need to use the Samsung Windows 7 recovery disc to reinstall Windows 7.  There would be no need for a product key since it utilizes System Locked Pre-installation.

    Carey Frisch

    Tuesday, October 29, 2013 1:24 AM
    Moderator
  • win7 pro KEY found on PSU as noted.  entered and all is probably well again.

    thanks to all who assisted me in my quest.  -- dan

    Tuesday, October 29, 2013 6:50 PM
  • Please post a new MGADiag report so we can check that all is now well :)

    (and well done for sticking with it!)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, October 29, 2013 7:49 PM
    Moderator
  • I don't have access to the laptop anymore.  Maybe tomorrow.

    No choice for me to stick with it.  One way or another it was going to be fixed and my office window won't open, so....

    Tuesday, October 29, 2013 11:40 PM