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Lync 2013 Preserve Caller Caller ID after Call Forwarding RRS feed

  • Question

  • We do have a site in France where we enabled forwarding calls for 5 user accounts to their technical team who works externally. Customers call the phone numbers of these 5 user accounts to ask for help technically.

    Here is the scenario:

    Customer phone#: 1234
    User phone#: 8127
    External phone#: 1500

    When the external team receives the call, they do not see the correct phone number but what they see is totally different one.

    I tried replicating the issue and assigned myself a phone number based in France. I used Sefautil to forward the calls immediately to my mobile phone number and when we tested it, the phone number displayed on my mobile phone is the main hotline which is 8100.

    I am not sure if this is normal behavior or is there a way to manipulate the caller ID to show the customer's phone number to external contacts?

    I am looking forward to your responses!

    P.S We use Audiocodes as our SBC trunk 

    • Moved by Dave PatrickMVP Wednesday, November 25, 2020 8:43 PM looking for forum
    Wednesday, November 25, 2020 8:34 PM

Answers

  • I'd try asking for help over here.

    office-lync-server-administration - Microsoft Q&A

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    • Proposed as answer by Guido Franzke Thursday, November 26, 2020 9:05 AM
    • Marked as answer by Guido Franzke Wednesday, December 2, 2020 11:01 AM
    Wednesday, November 25, 2020 8:43 PM