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Windows 7 Build 7601 This copy of Windows is not genuine (when it is!!)

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We have a desktop and a laptop in our small company, both run Windows 7 Home Premium SP1 32-bit. They were both upgraded several years ago from Vista using separate retail DVDs which were purchased in Dec. 2009 from CCL Online in the UK. Recently the desktop has started to display the message: "Windows 7 Build 7601 This copy of Windows is not genuine" and it will not perform Windows Update. Our software is 100% genuine. I still have the original DVDs, Product Keys and boxes with the hologram. I have tried to find a solution, including the Windows validation page with the rotating green circle. It says "this may take a few minutes" So far it has been connected for 17 hours!!! I have wasted hours of valuable work time!!!

I ran the diagnostics tool. The results are below. Can anybody help?

This is EXTREMELY annoying and time consuming. Next time I'll seriously consider using Apple computers in the business.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc0000034
Windows Product Key: *****-*****-3QJ7H-BBQXK-M7RDD
Windows Product Key Hash: kr5pYlQ97TPw1d+umGJQpjlILbs=
Windows Product ID: 00359-112-5188445-85740
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {9653878F-6D10-4598-8899-8FFA339A1B7A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130708-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Opera\Opera.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9653878F-6D10-4598-8899-8FFA339A1B7A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-M7RDD</PKey><PID>00359-112-5188445-85740</PID><PIDType>5</PIDType><SID>S-1-5-21-1099746770-1194853044-2072411976</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5Q3 DELUXE</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1901   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090212000000.000000+000</Date></BIOS><HWID>23EE3D07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC0000034

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:28:2013 15:16
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: PgAAAAEABAABAAEAAQAFAAAAAwABAAEA6GGC88KrRryMJoQ0aGVELRi+rCliPZgDApTtRT31fhCxJy0jTFg=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   A_M_I_  OEMAPIC
FACP   A_M_I_  OEMFACP
HPET   A_M_I_  OEMHPET
MCFG   A_M_I_  OEMMCFG
OEMB   A_M_I_  AMI_OEM
OSFR   A_M_I_  OEMOSFR
SSDT   DpgPmm  CpuPm
- Changed type Noel D PatonModerator Monday, October 7, 2013 10:33 AM not a discussion point
Wednesday, September 25, 2013 10:26 AM

Answers

There are two major errors in today's log.....

2013-09-27 18:16:26, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~x86~~6.1.7601.17514, partially installed (true/false), 0
2013-09-27 18:16:26, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~x86~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-09-27 18:16:26, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-09-27 18:16:26, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~x86~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-09-27 18:16:26, Info                  CBS    Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-09-27 18:16:26, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-09-27 18:16:26, Info                  CBS    Session: 30325669_1281726031 initialized by client WindowsUpdateAgent.

2013-09-27 18:16:30, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~x86~~6.1.7601.17514, partially installed (true/false), 0
2013-09-27 18:16:30, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~x86~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-09-27 18:16:30, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-09-27 18:16:30, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~x86~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-09-27 18:16:30, Info                  CBS    Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-09-27 18:16:30, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-09-27 18:16:32, Info                  CBS    Session: 30325669_1337309211 initialized by client WindowsUpdateAgent.
2013-09-27 18:16:32, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2013-09-27 18:16:32, Info                  CBS    Session: 30325669_1337339212 initialized by client WindowsUpdateAgent.

...although the SFC itself is clear.

As you can see, both are actually the same error.

The normal solution at this point is a repair install of Windows - which is what I propose...

Download the SP1 Refresh for your language and edition from the links on these pages...

Heidoc -Microsoft DR Download links

The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get :)

Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster :)

Once you have the
disk burnt, check that it boots the (or any other) system OK - but do NOT start
the repair from there - you must start the repair from within a normal Windows
boot.

Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html

- and they should help you get through it (it's not as difficult as it looks!)

Always ask questions first if you're unsure - either here, or in sevenforums.

Good luck with it!

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.

Proposed as answer by Noel D PatonModerator Monday, October 7, 2013 10:34 AM
Marked as answer by Noel D PatonModerator Monday, October 14, 2013 10:05 AM

Saturday, September 28, 2013 10:17 AM

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Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.

You will be told that the drive is locked,

and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

then run the SFC.

SFC -System File Checker - Instructions

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.

Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.

Wednesday, September 25, 2013 8:16 PM

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Hi Noel,

Thank you for your help. You were right it does take hours to complete the CHKDSK and SFC. I left it to run SFC all night.

The result was: "Windows Resources Protection did not find any integrity violations"

I uploaded the CBS.log and MGADiag as a zip file to: h ttps://skydrive.live.com/redir?resid=EF6F81DA54DDBC35!105

I had to put a space after the h in https because it would not allow me to include a hyperlink.

The MGADiag is here below.

Thanks again..

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc0000034
Windows Product Key: *****-*****-3QJ7H-BBQXK-M7RDD
Windows Product Key Hash: kr5pYlQ97TPw1d+umGJQpjlILbs=
Windows Product ID: 00359-112-5188445-85740
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {9653878F-6D10-4598-8899-8FFA339A1B7A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130708-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Opera\Opera.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9653878F-6D10-4598-8899-8FFA339A1B7A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-M7RDD</PKey><PID>00359-112-5188445-85740</PID><PIDType>5</PIDType><SID>S-1-5-21-1099746770-1194853044-2072411976</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5Q3 DELUXE</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1901   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090212000000.000000+000</Date></BIOS><HWID>23EE3D07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC0000034

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:28:2013 15:16
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: PgAAAAEABAABAAEAAQAFAAAAAwABAAEA6GGC88KrRryMJoQ0aGVELRi+rCliPZgDApTtRT31fhCxJy0jTFg=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   A_M_I_  OEMAPIC
FACP   A_M_I_  OEMFACP
HPET   A_M_I_  OEMHPET
MCFG   A_M_I_  OEMMCFG
OEMB   A_M_I_  AMI_OEM
OSFR   A_M_I_  OEMOSFR
SSDT   DpgPmm  CpuPm

Friday, September 27, 2013 8:27 AM
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There are a considerable number of errors in the background CBS.log file, despite the SFC being clear - they are all like this...

Line 53609: 2013-09-23 12:40:38, Error CBS Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~x86~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND] Line 53611: 2013-09-23 12:40:38, Error CBS Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

I think you should try running the CheckSUR tool and see if that helps...

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821

(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.
Friday, September 27, 2013 11:35 AM

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Hi Noel,

I downloaded and installed CheckSUR kb947821. It took about 4 hours to run.

The CheckSUR.log file is at h ttps://skydrive.live.com/redir?resid=EF6F81DA54DDBC35!105

I notice that in the Control Panel>System page under 'Windows activation' it still says ProductID: Not Available. My laptop has information in this area and a blue MS genuine software symbol.

Thank you very much for your continued support.

Friday, September 27, 2013 6:25 PM
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That's a fairly long time - even for CheckSUR - especially when it found nothing of any real note!

The resulting log is 'normal' for a machine with IE10 installed.

Please run another SFC /SCANNOW and post the new CBS/log file
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
No - I do not work for Microsoft, or any of its contractors.

Friday, September 27, 2013 7:51 PM

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Hi Noel,

I ran another SFC/SCANNOW. The zipped CBS log is at: h ttps://skydrive.live.com/redir?resid=EF6F81DA54DDBC35!105

I hope it gives us some useful hints. Your support is very much appreciated.

Many thanks, Jeremy

Saturday, September 28, 2013 9:37 AM