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Windows 7 Build 7601 This copy of Windows is not genuine (when it is!!) RRS feed

  • Question

  • We have a desktop and a laptop in our small company, both run Windows 7 Home Premium SP1 32-bit. They were both upgraded several years ago from Vista using separate retail DVDs which were purchased in Dec. 2009 from CCL Online in the UK. Recently the desktop has started to display the message: "Windows 7 Build 7601 This copy of Windows is not genuine" and it will not perform Windows Update. Our software is 100% genuine. I still have the original DVDs, Product Keys and boxes with the hologram. I have tried to find a solution, including the Windows validation page with the rotating green circle. It says "this may take a few minutes" So far it has been connected for 17 hours!!! I have wasted hours of valuable work time!!!

    I ran the diagnostics tool. The results are below. Can anybody help? 

    This is EXTREMELY annoying and time consuming. Next time I'll seriously consider using Apple computers in the business.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc0000034
    Windows Product Key: *****-*****-3QJ7H-BBQXK-M7RDD
    Windows Product Key Hash: kr5pYlQ97TPw1d+umGJQpjlILbs=
    Windows Product ID: 00359-112-5188445-85740
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {9653878F-6D10-4598-8899-8FFA339A1B7A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130708-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Opera\Opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9653878F-6D10-4598-8899-8FFA339A1B7A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-M7RDD</PKey><PID>00359-112-5188445-85740</PID><PIDType>5</PIDType><SID>S-1-5-21-1099746770-1194853044-2072411976</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5Q3 DELUXE</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1901   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090212000000.000000+000</Date></BIOS><HWID>23EE3D07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC0000034

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:28:2013 15:16
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PgAAAAEABAABAAEAAQAFAAAAAwABAAEA6GGC88KrRryMJoQ0aGVELRi+rCliPZgDApTtRT31fhCxJy0jTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM
      OSFR   A_M_I_  OEMOSFR
      SSDT   DpgPmm  CpuPm

    Wednesday, September 25, 2013 10:26 AM

Answers

  • There are two major errors in today's log.....

    2013-09-27 18:16:26, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~x86~~6.1.7601.17514, partially installed (true/false), 0
    2013-09-27 18:16:26, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~x86~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:26, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:26, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~x86~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:26, Info                  CBS    Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:26, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:26, Info                  CBS    Session: 30325669_1281726031 initialized by client WindowsUpdateAgent.
    


    2013-09-27 18:16:30, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~x86~~6.1.7601.17514, partially installed (true/false), 0
    2013-09-27 18:16:30, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~x86~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:30, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:30, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~x86~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:30, Info                  CBS    Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:30, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:32, Info                  CBS    Session: 30325669_1337309211 initialized by client WindowsUpdateAgent.
    2013-09-27 18:16:32, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
    2013-09-27 18:16:32, Info                  CBS    Session: 30325669_1337339212 initialized by client WindowsUpdateAgent.
    

    ...although the SFC itself is clear.

    As you can see, both are actually the same error.

    The normal solution at this point is a repair install of Windows - which is what I propose...

     

     

    Download the SP1 Refresh for your language and edition from the links on these pages...

     

    Heidoc -Microsoft DR Download links

     

    The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get :)

     

    Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

     

    Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster :)

     

    Once you have the
    disk burnt, check that it boots the (or any other) system OK - but do NOT start
    the repair from there - you must start the repair from within a normal Windows
    boot.

     

    Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html

    - and they should help you get through it (it's not as difficult as it looks!)

     

    Always ask questions first if you're unsure - either here, or in sevenforums.

     

    Good luck with it!



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, September 28, 2013 10:17 AM
    Moderator

All replies

  • Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, September 25, 2013 8:16 PM
    Moderator
  • Hi Noel,

    Thank you for your help. You were right it does take hours to complete the CHKDSK and SFC. I left it to run SFC all night.

    The result was: "Windows Resources Protection did not find any integrity violations"

    I uploaded the CBS.log and MGADiag as a zip file to: h ttps://skydrive.live.com/redir?resid=EF6F81DA54DDBC35!105

    I had to put a space after the h in https because it would not allow me to include a hyperlink.

    The MGADiag is here below.

    Thanks again..

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc0000034
    Windows Product Key: *****-*****-3QJ7H-BBQXK-M7RDD
    Windows Product Key Hash: kr5pYlQ97TPw1d+umGJQpjlILbs=
    Windows Product ID: 00359-112-5188445-85740
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {9653878F-6D10-4598-8899-8FFA339A1B7A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130708-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Opera\Opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9653878F-6D10-4598-8899-8FFA339A1B7A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-M7RDD</PKey><PID>00359-112-5188445-85740</PID><PIDType>5</PIDType><SID>S-1-5-21-1099746770-1194853044-2072411976</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5Q3 DELUXE</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1901   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090212000000.000000+000</Date></BIOS><HWID>23EE3D07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC0000034

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:28:2013 15:16
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PgAAAAEABAABAAEAAQAFAAAAAwABAAEA6GGC88KrRryMJoQ0aGVELRi+rCliPZgDApTtRT31fhCxJy0jTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM
      OSFR   A_M_I_  OEMOSFR
      SSDT   DpgPmm  CpuPm

    Friday, September 27, 2013 8:27 AM
  • There are a considerable number of errors in the background CBS.log file, despite the SFC being clear - they are all like this...

    	Line 53609: 2013-09-23 12:40:38, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~x86~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    	Line 53611: 2013-09-23 12:40:38, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    

    I think you should try running the CheckSUR tool and see if that helps...

    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

     

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

     

    Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, September 27, 2013 11:35 AM
    Moderator
  • Hi Noel,

    I downloaded and installed CheckSUR kb947821. It took about 4 hours to run.

    The CheckSUR.log file is at h ttps://skydrive.live.com/redir?resid=EF6F81DA54DDBC35!105

    I notice that in the Control Panel>System page under 'Windows activation' it still says ProductID: Not Available. My laptop has information in this area and a blue MS genuine software symbol. 

    Thank you very much for your continued support.

    Friday, September 27, 2013 6:25 PM
  • That's a fairly long time - even for CheckSUR - especially when it found nothing of any real note!

    The resulting log is 'normal' for a machine with IE10 installed.

    Please run another SFC /SCANNOW and post the new CBS/log file


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, September 27, 2013 7:51 PM
    Moderator
  • Hi Noel,

    I ran another SFC/SCANNOW. The zipped CBS log is at: h ttps://skydrive.live.com/redir?resid=EF6F81DA54DDBC35!105

    I hope it gives us some useful hints. Your support is very much appreciated.

    Many thanks, Jeremy

    Saturday, September 28, 2013 9:37 AM
  • There are two major errors in today's log.....

    2013-09-27 18:16:26, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~x86~~6.1.7601.17514, partially installed (true/false), 0
    2013-09-27 18:16:26, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~x86~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:26, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:26, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~x86~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:26, Info                  CBS    Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:26, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:26, Info                  CBS    Session: 30325669_1281726031 initialized by client WindowsUpdateAgent.
    


    2013-09-27 18:16:30, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~x86~~6.1.7601.17514, partially installed (true/false), 0
    2013-09-27 18:16:30, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~x86~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:30, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:30, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~x86~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:30, Info                  CBS    Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:30, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-09-27 18:16:32, Info                  CBS    Session: 30325669_1337309211 initialized by client WindowsUpdateAgent.
    2013-09-27 18:16:32, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
    2013-09-27 18:16:32, Info                  CBS    Session: 30325669_1337339212 initialized by client WindowsUpdateAgent.
    

    ...although the SFC itself is clear.

    As you can see, both are actually the same error.

    The normal solution at this point is a repair install of Windows - which is what I propose...

     

     

    Download the SP1 Refresh for your language and edition from the links on these pages...

     

    Heidoc -Microsoft DR Download links

     

    The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get :)

     

    Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

     

    Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster :)

     

    Once you have the
    disk burnt, check that it boots the (or any other) system OK - but do NOT start
    the repair from there - you must start the repair from within a normal Windows
    boot.

     

    Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html

    - and they should help you get through it (it's not as difficult as it looks!)

     

    Always ask questions first if you're unsure - either here, or in sevenforums.

     

    Good luck with it!



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, September 28, 2013 10:17 AM
    Moderator
  • Hi Noel,

    I download the SP1 software 'X17-24208.iso', burned it on to a DVD and attempted to install it. There were a few in compatibility/old programs which I mostly resolved or removed where I could find them in 'Control Panel' > 'Programs & Features'. After that ran all night on Saturday. On Sunday morning there was a message to say the 'upgrade' had failed. Message:

    'Windows could not configure one or more system components. To install Windows restart the computer and then restart the installation' 

    It reverted to the old set-up... :-(

    Not being one to give-up easily, I then downloaded and ran 'MS Win 7 Upgrade Advisor' as it suggested. It found one incompatible program, and gave it a red cross symbol; I removed it. I also updated a driver as it suggested and I removed iTunes after first de-registering this PC. There were three programs mentioned as having no capability information; I could not find them. I then re-ran the installation from 2 pm to 7:30 pm on Sunday. Everything was working well and looking hopeful until the last stage 'Transferring files, Settings and Programs'. To my astonishment (and annoyance!) it failed again!! The message again is:

    'Windows could not configure one or more system components. To install Windows restart the computer and then restart the installation' 

    Again it reverted to the old setup, which I'm, using to write this.... :-((

    Do you have any suggestions?  Is there a log that can tell me why it failed? How can I removed programs which I cannot see and tidy up any other issues?

    Fortunately the whole weekend was not wasted waiting for this problem to resolve. I built a garden fence... :-)

    Thanks again..

    Sunday, September 29, 2013 7:31 PM
  • I'm not an expert in reading the logs from the Setup routine - I recommend posting in Sevenforums to see what they advise.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, September 29, 2013 11:19 PM
    Moderator