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MS 2007 product keys invalid RRS feed

  • Question

  • I have two computers, one PC and the other an HP laptop both with Vista and Microsoft 2007 already installed.  Both computers over the last two days have locked me out of being able to make any changes to any document opened with MS 2007.  I attempted to install product key codes on both units but they both came back as invalid.  I need to get two new product keys and I have found NO good way to get them from Microsoft's website.   Will the product codes fix this problem with opening doc's ect?  This has already been very difficult so if you would please help me remedy this issue it would greatly be appreciated.  Thank you for your time.

    Nic
    • Moved by Stephen Holm Friday, September 12, 2008 10:48 PM Moving to OGA (Moved from Windows Vista Validation Issues (Windows Vista) to Office Genuine Advantage Validation Issues (Office))
    Friday, September 12, 2008 8:03 PM

Answers

  • Hello Roadie1,

    This forum is for Vista WGA support. Please visit the Office Genuine Advantage (OGA) forum @ 
    http://social.microsoft.com/Forums/en-US/genuineoffice/threads/ and post your question. Please follow the directions below and paste that information into your post. 


    We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing. 
    Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     


    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by RickImAPC Wednesday, September 17, 2008 2:58 PM
    Friday, September 12, 2008 10:47 PM