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why windows says my Vista activation will expire in 0 hours? RRS feed

  • Question

  •  

    i've got a Dell box, pre-installed with Vista Business Edition. i've activated it online, and the System properties show 'Windows Activation' as 'windows is activated'.

     

    but today, there comes up a warning saying that, my activation will expire in 0 hours, and i need to back up my data....

     

    i click Close to dismiss it, but then, the OS keep restarting every 1 hour...

     

    what's wrong with the activation? it's genuine, Sad

    Wednesday, April 9, 2008 10:32 AM

Answers

  • Mieko: This thread is becoming unwieldly and continuing to troubleshoot your issue on the forum will become less effective, as we continue. I suggest calling the Activation Call center again. I deal with WGA issue, Licensing issue, Activation issue and so on, but Activation Call center deal only with Product Activation all day, every day, so they may have a better idea on how to resolve this issue. Or you can also create a (no cost) WGA support request at http://go.microsoft.com/fwlink/?linkid=52029 

     

     

    Daffod: I have no idea what your issue may be so I can not be sure the steps I gave to Mieko would help your issue. Therefore, please see the very last sentence at the bottom of this post.

     

    Darin

    Friday, April 11, 2008 6:43 PM

All replies

  • Did you install the pre-release form of the Vista service pack SP1?

    If you happened to have done that the message may be due to the pre-release SP1 timing out rather than a genuine Vista activation or validation problem.

    I've just been through this on 2 machines and all the symptoms and error messages were misleading.

    In the lower right-hand corner of your desktop what do you see? Are there any words or Build numbers there? Does is show Build 6001 or the word "Evaluation"?

     

    Others posting here might be hitting the same problem.

     

    Russell

    Wednesday, April 9, 2008 1:23 PM
  • I agree with Russell's diagnosis, but if it turns out not to be a Pre-release copy of od SP1, causing the issue, please download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, April 9, 2008 9:47 PM

  • Mine is having the same issue. However I cannot uninstall the Beta SP1 build.. I was trying to do that to install the latest SP1. Have any suggestions on how to remove the beta Sp1 by hand so I can install the latest SP1?


    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-J3X8D-9K4R2-2D3M8
    Windows Product Key Hash: c05FWqU1G71RqtErtMzDpTP1mCU=
    Windows Product ID: 89580-006-3626371-71123
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {40E85F58-D76F-4A51-B5B3-57EC1511521B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.longhorn_sp1beta1.070628-1825
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{40E85F58-D76F-4A51-B5B3-57EC1511521B}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2D3M8</PKey><PID>89580-006-3626371-71123</PID><PIDType>5</PIDType><SID>S-1-5-21-2209089961-1952851491-845329869</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-FE660G</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0174J3</Version><SMBIOSVersion major="2" minor="40"/><Date>20070524000000.000000+000</Date></BIOS><HWID>DC333507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central America Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89388-726-2958074-65567</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Thursday, April 10, 2008 1:32 AM
  • Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-8RC6H-FGKYC-RCBRR
    Windows Product Key Hash: afcdexcuB6MORRzG7HlMU+TB1j4=
    Windows Product ID: 89576-OEM-7201236-37547
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {53069E3E-F158-400A-B778-05E0438BF3B3}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.longhorn.071002-1523
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{53069E3E-F158-400A-B778-05E0438BF3B3}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RCBRR</PKey><PID>89576-OEM-7201236-37547</PID><PIDType>8</PIDType><SID>S-1-5-21-607177130-102493942-1879536151</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex 745                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.3.1 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070521000000.000000+000</Date></BIOS><HWID>44323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>2724689EE81F586</Val><Hash>UKU6I8j9l2ahEw78dZ20zsY5tHQ=</Hash><Pid>89388-707-0000034-65737</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>A8DAE416820BD80</Val><Hash>Vsgdkjo/owrIjX8wY1mtMZe2uMo=</Hash><Pid>89403-704-0000025-63616</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Thursday, April 10, 2008 4:45 AM
  • yes, it shows as for testing purpose only,Sad

    but my vista is genuine.

     

    what should i do then? reinstall the SP1 RTM?

     

    Thursday, April 10, 2008 4:47 AM
  • All,

     

    Yes, that is one way to do it but not actually necessary nor in my view particularly advisable.

     

    Here are (roughly) the steps as I reported them back to MSFT Technical:

     

    OK, here’s what I have done to get “back”.

     

    a)      On the 32bit machine I’ve gradually rebuilt it; loaded the real SP1 J and done Windows Update, activation and validation. All OK

    b)      On the 64bit machine it was a little stranger but eventually a satisfactory outcome

    a.      Remove all Vista Windows updates back to the install date in September when the pre release SP1 was installed.

    b.      The 3 support files refused to uninstall - KB938371, KB937287, KB935509 - so I figured it was time to "give it a go" and proceed to the reinstall stage.

    c.       NB The dependencies of the KBxxxxx updates and the presence or absence of the “Uninstall” and “Change” buttons is a bit of an issue and also can be misleading

                                                                  i.      There needs to be a big reminder on the Windows update page reminding users that the buttons come and go as a function of dependency order and if they don’t show it means you are selecting one with a dependency

                                                                ii.      It took me a few wrong turns (at 2 AM) to remember that Vista does this (I don’t find I need to do much uninstalling or change) – there are a number of articles “out there” which have all kinds of advice, but not this crucial bit of intelligence. Some of those get into registry hacks and resetting folders and so on, none of which are usually necessary – the crux of it is that the person doing the changes needs to find the first item where the buttons appear (and where there are no dependencies) – I suspect we could think up a better way of doing this – a sequence number or some way of exposing the dependency that is clearly being tracked in the background (by the tool).

                                                              iii.      Once I had refreshed on that behaviour I worked through them and Uninstalled in the order which the tool allowed…a few reboots along the way

    d.      After the uninstalls and reboots magically the fresh install of Vista (that I had done the night the Expiry hit 0 hours) reappeared. No idea what is going on there! (Rewrite of the boot file?)

    e.      So, was then able to see both old (whew) and new (safety) installs

    f.        Focus was on the old one clearly

    g.      Went to apply the service pack (I had downloaded it the previous night).

                                                                  i.      This time (after all the uninstalls) it at least didn’t tell me SP1 was already installed. Yea!

                                                                ii.      So the install began and then it said “Wrong hardware and OS version” Duh. (I did think in my middle of the night frame of mind that it was a bit odd I hadn’t seen 2 versions of the SP1 listed on the download page but sort of assumed maybe it did both with a clever start up. The platform indicator is obvious in the file name but at the end of a long name rather than right up front so in some cases it hardly shows at all depending on window sizing of the page being viewed in the browser.

                                                              iii.      Side issue:

    1.      When you go to Downloads and find the Vista SP1 (have a look) the page does not explicitly say “this is for 32 bit”

    2.      There is no link on the page to the 64 bit version

    3.      There is a missing logical (and real page) from the download page you first hit for Vista SP1 there should be a clear 2 item choice which points to the 2 platform versions and their download links. The system requirements on both the 32 bit and the 64 bit pages should clearly state which they are for; they don’t seem to do that.

    4.      On each page there should be a link to the other platform version of the download

                                                               iv.      So, download the right version for the 64 bit machine…and go to bed

                                                                 v.      Kick off the service pack and go to work once I knew it really was installing

                                                               vi.      Reboots, further Windows Update checks and re-set the primary boot choice and….we are finally back in business after

    1.      Resetting the system time (I set it back to March in an effort to kill the “I’ve timed out” reboots which killed off my first attempt at the SP1 download

    2.      Changing the default boot choice

    3.      Activating

    4.      Validating

     

    I think that is pretty much it so far and both machines are humming along – finally.

     

    Because the symptoms pointed to other issues I wasted a lot of time (and right now I have a lot on so the timing wasn't good) which, had I headed down the right path earlier, could all have been managed with less stress. There is still a lot of work in it in the steps as listed but (for me) worth it. I won't rave on about why I'm not a great fan of imaging nor why as a fairly regular and experienced beta tester I like to get to the root of an issue :-& .

     

    As indicated earlier in the post by Darren by all means use the tool and read the results carefully.

     

    As for comments about bugginess and so on...I'm not entering into that one - my Vista machines (all of them, even throughout the real alpha/beta program have run well, have virtually never blue screened (driver problem twice I think) and have been workhorse machines. Aside from this experience I love the Vista feature set, admin tools, security features, and much more. All software these days is complex. It is (mostly) still written by humans; they make errors...but we mostly find them and MSFT usually does eventually fix them. My concern with this particular experience was that quite a bit of the support experience and activation/validation processes kep taking me down the wrong paths.

     

    Cheers

    Thursday, April 10, 2008 12:57 PM
  • Mr. Darroch: As a user that really enjoys Vista (and not because I work here) I couldn't have said that better myself and I appreciate the time it took for you to share the "lessons learned" from your struggle with RC SP1.

     

     

    Mieko: you are correct, your issue does not appear to be related to Release Candidate SP1. I believe it may be a Licensing "mis-sync" where most of Vista knows it's Activated but there is a part that "didn't get the memo".  Please try the below steps to regenerate Vista's Licensing Store

     

    (Note: The steps provided are written in such a way that users, that only have access to an Internet Browser, can follow) 

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

     

    If that doesn't do the trick, try the below steps to regenerate the Token store (which will basically reset Vista's Licensing systems)

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) These steps will, most likely, put Vista in a fully Un-Activated state and you will be required to Re-Activate.

     

    Please provide me a heads-up on if this resolves your issue.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, April 10, 2008 11:34 PM
  • I tried both one says not enough previllage and other says access denied.
    i am the administrator logged in.
    Friday, April 11, 2008 1:27 AM
  • NO, both does not work.

     

    this is really annoying, Sad

    Friday, April 11, 2008 5:02 AM
  • Thanks Darin. In my quest (!) I had also tried that set of steps (given I thought it was a validation issue)...of course it made no difference in my scenario...

     

     

    Friday, April 11, 2008 2:17 PM
  • Mieko: This thread is becoming unwieldly and continuing to troubleshoot your issue on the forum will become less effective, as we continue. I suggest calling the Activation Call center again. I deal with WGA issue, Licensing issue, Activation issue and so on, but Activation Call center deal only with Product Activation all day, every day, so they may have a better idea on how to resolve this issue. Or you can also create a (no cost) WGA support request at http://go.microsoft.com/fwlink/?linkid=52029 

     

     

    Daffod: I have no idea what your issue may be so I can not be sure the steps I gave to Mieko would help your issue. Therefore, please see the very last sentence at the bottom of this post.

     

    Darin

    Friday, April 11, 2008 6:43 PM