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my £37.99 has been removed from my account but still one care says at risk RRS feed

  • Question

  • my subscription was cancelled so i renewed with a new debit card the money has been taken and my subscription shows until 2010 but my status is still at risk this has been like this for a week now please help because i don't like paying for nothing!!!!
    Thursday, April 9, 2009 4:58 PM

Answers

  • Check to see that your computer date and time are set correctly. If your subscription was cancelled and you created a new account you should uninstall One Care, reinstall One Care and sign in using your new Live ID and password.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Friday, April 10, 2009 12:46 AM
    Moderator

All replies

  • Check to see that your computer date and time are set correctly. If your subscription was cancelled and you created a new account you should uninstall One Care, reinstall One Care and sign in using your new Live ID and password.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Friday, April 10, 2009 12:46 AM
    Moderator
  •  

    Renewal takes effect on the date that your current subscription expires. It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, April 10, 2009 12:17 PM
    Moderator