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windos xp home edition problems RRS feed

  • Question

  • My computer crashed so i reinstalled windows xp home edition on my computer. Everyhting was good untill i had to register windows. when i typed in the product key code it told me that it was invalid. so i typed it again aand it said the same thing. the copy is a geniune copy that came with the computer what should i do?

    Wednesday, April 16, 2008 8:53 PM

Answers

  • macikdocious,

     

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the Diagnostic tool again and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012 then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

     

     

     

    Lori MS

     

    Monday, April 28, 2008 3:41 PM