Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
I just bought one care a week ago and it's telling me it's out of date, why??? RRS feed

 > 

Answers

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    After One Care is purchased it must be activated. If you purchased One Care online open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID used to purchase One Care. Your subscription status will be recognized and One Care will activate. If you purchased a retail CD open One Care, select "Subscribe", follow the prompts to the payment page and when asked for a method of payment select "Pre-Paid PIN or Token". Enter the 25 character product key included with the Cd and your subscription will activate.

     

    Sunday, July 13, 2008 3:09 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

     

    i did all that already it was working fine till last night. i am puzzled
    Sunday, July 13, 2008 3:11 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I may have misunderstood. If the virus and spyware definitions are out of date see this post to troubleshoot the issue - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1286736&SiteID=2

    If this does not resolve the issue please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Sunday, July 13, 2008 4:18 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

     

    Thank you I got it now
    Sunday, July 13, 2008 5:43 PM