locked
Can't log into WHS from same username and password from new PC. RRS feed

  • Question

  • I recently picked up a laptop and gave it the same username and password as I use on my desktop.  Both the laptop and desktop are connected to the same router (laptop is wireless though).  Both run Vista SP1 x86 and have the newest connector software installed.  However, it seems that the desktop is the only one that can consistently access my shared folders.  (It is also logged in 24/7).  The desktop also can connect to the Home Server Console.

    The laptop on the other hand, has file sharing enabled since the location I've got Vista set to is home.  The Connector icon in the system tray is green, showing that it recognizes the server existing on the network.  It even will backup fine as its supposed to, both manually and automatically.  The issue is that it doesn't seem to connect with the Home Server Console (Error: "This computer cannot connect to your home server.  Check your network connection and make sure your home server is powered on.  If your home server has recently restarted, try again in a few minutes.") and constantly shows my shared folders as offline.

    I've got a few theories on why this might be, but none of them aren't that good.  First of all, on the laptop I've got my user's folder as well as my music folder set to sync using the Vista "Offline Files" capability.  It did sync at least once, and since then I haven't been able to connect, so I guess that might be it.  Another issue I thought of is that while both the desktop and the laptop have the same username (Joe) and the same password, I generally use the fingerprint scanner on the laptop to log in.  However, I tried logging in manually by typing the password, and still have the same issue.  It still might be possible that Dell's fingerprint software did something to my login, but that's been installed the whole time, even when it worked at first.  The only other solution I could think of is that both computers are logged in at the same time.  However, I didn't think that this should be a problem, should it?  (Edit:  I logged the desktop off and still couldn't get on from the laptop.  I guess that makes the title of the post wrong so I'll change that.)

    I'm not really sure, but if anyone has any ideas, it'd be much appreciated.  Especially since my OneNote notebooks are saved on the server and I can't even use the OneNote built in syncing to get those updated.

    Edit:  The only thing I can think of is that on the laptop, the fingerprint software/ security system tells me I'm logging in as TABLET\Joe.  (That's the PC name, so I don't really think that matters.

    Also, the laptop doesn't even see the server as a computer if I try and browse the network.   It sees the white box icon named server with the category of "Other Devices" but doesn't see the blue PC screen icon for server under the category "Computers".  This is even though both are still in the default workgroup entitled "WORKGROUP" and neither is on a domain or anything.
    • Edited by JHoff80 Tuesday, October 28, 2008 10:48 PM
    • Changed type kariya21Moderator Wednesday, October 29, 2008 3:47 AM technical question
    Tuesday, October 28, 2008 10:16 PM

Answers

  • Hello,
    and the output from the server? (Connect either locally or via Remote Desktop.)
    Besides that you seem to have a name resolution problem. This may be caused by the fact, that your network adapters are using the DNS server of your ISP directly instead of the routers address as DNS server, while the router redirects unresolvable queries to your ISP.
    Please change that, and if possible, remove the connection specific DNS Suffix (which may be configured in your router and could cause attempts to resolve your internal names always in the DNS domain of your ISP).

    As an unsupported workaround you could try to open the hosts file on the client in c:\windows\system32\drivers\etc in notepad and add a line like
    192.168.1.124          server
    But be aware, that such manual entries can cause trouble, if the server should receive another IP address at any time, since people tend to forget about that manual entry in the hosts file.

    Best greetings from Germany
    Olaf
    Wednesday, October 29, 2008 12:11 AM
    Moderator

All replies

  • I was just thinking about this more. Could it be because of the way my network is set up?

     Free Image Hosting at www.ImageShack.us

    I Have to do it this way really, because my router doesn't support gigabit networking.


    • Edited by JHoff80 Tuesday, October 28, 2008 11:12 PM
    Tuesday, October 28, 2008 11:10 PM
  • Hello,
    your topology is fine and not different from what I use (the layout part).
    Please open a command prompt and post the results of
    ipconfig /all
    on both the laptop and your Windows Home Server.
    Also try from your laptop
    ping server (replace "server" with the name of your server)
    ping IPAddressOfServer

    Can you ping the server from your lapop by name and by IP address or will one fail?
    Best greetings from Germany
    Olaf
    Tuesday, October 28, 2008 11:20 PM
    Moderator
  • Here's the info you requested.  As you can see, I can ping the server from its IP address with the laptop, but not from its name.




    Desktop:

    C:\Users\Joe>ipconfig /all

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : HTPC
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : hsd1.ma.comcast.net.

    Ethernet adapter Local Area Connection:

       Connection-specific DNS Suffix  . : hsd1.ma.comcast.net.
       Description . . . . . . . . . . . : Marvell Yukon 88E8056 PCI-E Gigabit Ether
    net Controller
       Physical Address. . . . . . . . . : 00-1E-8C-0B-12-A8
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Tuesday, October 28, 2008 5:14:56 PM
       Lease Expires . . . . . . . . . . : Wednesday, October 29, 2008 5:14:56 PM
       Default Gateway . . . . . . . . . : 192.168.1.1
       DHCP Server . . . . . . . . . . . : 192.168.1.1
       DNS Servers . . . . . . . . . . . : 68.87.71.226
                                           68.87.73.242
                                           68.87.64.146
       NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 7:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 02-00-54-55-4E-01
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 14:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . : hsd1.ma.comcast.net.
       Description . . . . . . . . . . . : isatap.hsd1.ma.comcast.net.
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes








    -------------------------------------------------------------------------------------------------------------------------


    Laptop:


    C:\Users\Joe>ping server
    Ping request could not find host server. Please check the name and try again.

    C:\Users\Joe>ping 192.168.1.124

    Pinging 192.168.1.124 with 32 bytes of data:
    Reply from 192.168.1.124: bytes=32 time=2ms TTL=128
    Reply from 192.168.1.124: bytes=32 time=6ms TTL=128
    Reply from 192.168.1.124: bytes=32 time=6ms TTL=128
    Reply from 192.168.1.124: bytes=32 time=8ms TTL=128

    Ping statistics for 192.168.1.124:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 2ms, Maximum = 8ms, Average = 5ms

    C:\Users\Joe>ipconfig /all

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : Tablet
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Peer-Peer
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : hsd1.ma.comcast.net.

    Wireless LAN adapter Wireless Network Connection:

       Connection-specific DNS Suffix  . : hsd1.ma.comcast.net.
       Description . . . . . . . . . . . : Dell Wireless 1490 Dual Band WLAN Mini-Ca
    rd
       Physical Address. . . . . . . . . : 00-1F-E1-56-47-F6
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       IPv4 Address. . . . . . . . . . . : 192.168.1.107(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Tuesday, October 28, 2008 6:40:48 PM
       Lease Expires . . . . . . . . . . : Wednesday, October 29, 2008 6:40:47 PM
       Default Gateway . . . . . . . . . : 192.168.1.1
       DHCP Server . . . . . . . . . . . : 192.168.1.1
       DNS Servers . . . . . . . . . . . : 68.87.71.226
                                           68.87.73.242
                                           68.87.64.146
       NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : isatap.hsd1.ma.comcast.net.
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : isatap.{006E861D-3A88-4D60-904B-858E7BD90
    41B}
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 15:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 02-00-54-55-4E-01
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:1ce3:1128:3f57:fe94(Pref
    erred)
       Link-local IPv6 Address . . . . . : fe80::1ce3:1128:3f57:fe94%19(Preferred)
       Default Gateway . . . . . . . . . : ::
       NetBIOS over Tcpip. . . . . . . . : Disabled
    • Edited by JHoff80 Tuesday, October 28, 2008 11:30 PM
    Tuesday, October 28, 2008 11:26 PM
  • Hello,
    and the output from the server? (Connect either locally or via Remote Desktop.)
    Besides that you seem to have a name resolution problem. This may be caused by the fact, that your network adapters are using the DNS server of your ISP directly instead of the routers address as DNS server, while the router redirects unresolvable queries to your ISP.
    Please change that, and if possible, remove the connection specific DNS Suffix (which may be configured in your router and could cause attempts to resolve your internal names always in the DNS domain of your ISP).

    As an unsupported workaround you could try to open the hosts file on the client in c:\windows\system32\drivers\etc in notepad and add a line like
    192.168.1.124          server
    But be aware, that such manual entries can cause trouble, if the server should receive another IP address at any time, since people tend to forget about that manual entry in the hosts file.

    Best greetings from Germany
    Olaf
    Wednesday, October 29, 2008 12:11 AM
    Moderator

  • The server isn't using DHCP and is manually given a IP address, so that workaround will do fine for me.  I wonder why the same exact router and network settings though are working on the desktop and not the laptop, definitely weird, but since the workaround should do it, that'll be fine.  Edit:  Workaround on the laptop worked fine, thanks.  I should probably be concerned with the reasoning behind it, but as long as it works, whatever.


    Server:

    C:\Documents and Settings\Administrator>ipconfig /all

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : server
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Unknown
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
       Physical Address. . . . . . . . . : 00-0F-EA-5A-CD-69
       DHCP Enabled. . . . . . . . . . . : No
       IP Address. . . . . . . . . . . . : 192.168.1.124
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . : 192.168.1.1
       DNS Servers . . . . . . . . . . . : 192.168.1.1

    C:\Documents and Settings\Administrator>
    • Edited by JHoff80 Wednesday, October 29, 2008 12:52 AM
    Wednesday, October 29, 2008 12:34 AM
  • Could be the fact, that NetBIOS over TCP/IP is not enabled on the server. So the system tries to resolve each name either via broadcast or via DNS.
    Maybe the router does block broadcasts between the wired and the wireless network, and so the machine in the wireless network can only try DNS to resolve the name.
    Which fails ...
    Best greetings from Germany
    Olaf
    Wednesday, October 29, 2008 8:47 AM
    Moderator