Sign in
Microsoft.com
 
Microsoft
 
 
 

none
Vista Home Premium 64 - unacceptable character in product key

 > 

    Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I was Vista Home Premium 32-bit just fine for about 6 months... because i wanted to put in more memory and increase to 6Gb i decided to go for Vista Home Premium 64-bit. I installed a new hard drive in raid 0 config, and also the extra memory to take it upto 6GB. I had a lot of problems with RAID and vista installation so ended up doing it several times, however so that I would not get my product key locked I never entered the product key for these reinstalls, I only planned to activate windows after I thought everything was stable.

    However, now that I want to activate it, I get the error that I'm entering an invalid character when I type the letter 'L' .

    Here is the information I got from WGA diagnostic tool:

     

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89583-022-5000027-71849
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {B22164AE-FCC0-4BCB-9DFF-A2C66A20B1D8}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B22164AE-FCC0-4BCB-9DFF-A2C66A20B1D8}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89583-022-5000027-71849</PID><PIDType>5</PIDType><SID>S-1-5-21-2335157645-152639324-2636887733</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7345</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.8</Version><SMBIOSVersion major="2" minor="5"/><Date>20080124000000.000000+000</Date></BIOS><HWID>27313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    The product key shown there is not my product key, maybe it may be coz I'm using a borrowed vista DVD, but I am unable to enter my product key. Please help.

     

    Saturday, April 26, 2008 11:07 AM
    |
    |

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    intrepid777,

     

      The only way I could help you is if I could see your Product Key, but I DO NOT want you to post it here in this public forum. 

     

       I suggest that you go to http://www.microsoft.com/licensing/resources/vol/numbers.mspx and looking up the Product Activation Call center in your area and giving them a call. When you call, an automated voice will answer first. Now, you want to talk to a person, so unless the automated voice gives you the option to talk to a live Activation Rep, Don't enter or say anything to the voice. This should force it to transfer you to a Live Activation Rep. They can check your key and they also deal with Product Keys on a daily basis, so they may have some better insight into what might be the problem. 

     

    Thank you,

    Darin Smith

    WGA Forum manager

    Tuesday, April 29, 2008 9:59 PM
    |
    |
    Owner

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    intrepid777,

     

      The only way I could help you is if I could see your Product Key, but I DO NOT want you to post it here in this public forum. 

     

       I suggest that you go to http://www.microsoft.com/licensing/resources/vol/numbers.mspx and looking up the Product Activation Call center in your area and giving them a call. When you call, an automated voice will answer first. Now, you want to talk to a person, so unless the automated voice gives you the option to talk to a live Activation Rep, Don't enter or say anything to the voice. This should force it to transfer you to a Live Activation Rep. They can check your key and they also deal with Product Keys on a daily basis, so they may have some better insight into what might be the problem. 

     

    Thank you,

    Darin Smith

    WGA Forum manager

    Tuesday, April 29, 2008 9:59 PM
    |
    |
    Owner
  • Question
    Sign in to vote
    0
    Sign in to vote

    My vista has same problem, it gives unacceptable character for "O,E,0,1". If you can solve the problem, can you help me?

    My diagnostic tool result is at below.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
    Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
    Windows Product ID: 89578-OEM-7332157-00056
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {ACF01899-B729-4CCC-BA6D-B8AF18AAA80B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_ldr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ACF01899-B729-4CCC-BA6D-B8AF18AAA80B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-3599895084-710347098-3751102533</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>444624G             </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6GET17WW(V1.08)     </Version><SMBIOSVersion major="2" minor="5"/><Date>20090401000000.000000+000</Date></BIOS><HWID>69313507018400FA</HWID><UserLCID>041F</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6G   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>AD85BE9B249586</Val><Hash>IgyfhohjJ7Ymw4P+Q5PGd9WuyiU=</Hash><Pid>89409-707-3953976-65840</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500056-02-1033-6001.0000-1912009
    Installation ID: 016253781784292483708424139586284621229162376265340785
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 2TB37
    License Status: Notification
    Notification Reason: 0xC004F059.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAIAAgABAAIAAgABAAAABAABAAEAJJRkAVbtyRXmoXp/9vJIewoQje/y9LQ+3HU+1axWbKkqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   LENOVO  TP-6G  
      HPET   LENOVO  TP-6G  
      BOOT   PTLTD   $SBFTBL$
      MCFG   LENOVO  TP-6G  
      SLIC   LENOVO  TP-6G  
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm

     

    Wednesday, June 02, 2010 2:18 PM
    |
    |
  • Question
    Sign in to vote
    0
    Sign in to vote
    "oguzhano" wrote in message news:d3572d45-be4f-47d4-b369-40fc6855dd8f...

    My vista has same problem, it gives unacceptable character for "O,E,0,1". If you can solve the problem, can you help me?

    My diagnostic tool result is at below.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
    Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
    Windows Product ID: 89578-OEM-7332157-00056
    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    <quote Darin - forum Owner>

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

    </quote>

    HTH


    --
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 02, 2010 2:40 PM
    |
    |
    Moderator