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Software License Service won't start RRS feed

  • Question

  • I can't get the software license service to start and while attempting to do so via services.msc error 0xc004d103 appears.

    Control Panel has also disappearing as has any printing capability.

    I pasted in the following diagnostic report and desperately hope someone can help!!!!!!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-M7WRW-HTWV9-BHH64
    Windows Product Key Hash: jrBMcpdsYU+tsPowscSpXpf+4X4=
    Windows Product ID: 89578-OEM-7215024-15573
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010300.0.0.003
    ID: {6466ED80-A465-47A5-A505-F742417752C7}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6466ED80-A465-47A5-A505-F742417752C7}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BHH64</PKey><PID>89578-OEM-7215024-15573</PID><PIDType>8</PIDType><SID>S-1-5-21-2225168467-4069042036-1550295362</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>RS919AA-ABU m7755.uk</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.08</Version><SMBIOSVersion major="2" minor="4"/><Date>20061208000000.000000+000</Date></BIOS><HWID>E3333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>802AC759E266EBA</Val><Hash>PM8rS0zz/xIbz2L4kLX9qH2dHf8=</Hash><Pid>89446-861-0182334-65694</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAEAAgADAAAAAgABAAEAJJRUPdI0EKJI5MjAWm5E2vL0bPxO/L6koh2sViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC

     

    Tuesday, January 11, 2011 12:30 AM

Answers

  •   Unfortunately, even though the Service itself is part of the WGA system, the portion of Windows that controls  Services and how they run (or don't run) is not part of WGA and is outside my (and possibly most of the WGA Community Members) area of knowledge. We have a loose understanding of some of the more common System Error codes (System Error 2 & 3 sometimes caused by an over zealous Registry Cleaner, System Error 5, 57346 and 54273 appears to be caused by file corruption in Windows) but the System Error you are receiving is rare and we just don't have a good enough understanding of the underlying Services system to troubleshoot it with any degree of expertise.

      An over simplified way of thinking about it is if your car radio stops working because the car's electrical system has a problem, a radio repair man will be less able to fix the underlying electrical system issue then someone trained in car electrical systems.

      Because of this, I recommend contacting Vista support (http://support.microsoft.com/ ) for further support of this issue.

     

    Sorry we couldn't be more help,


    Darin MS
    • Marked as answer by Darin Smith MS Thursday, January 13, 2011 9:46 PM
    Thursday, January 13, 2011 9:40 PM

All replies

  • "Very Frustrated Vista User" wrote in message news:7e5ee4f4-d716-4a69-b654-ac3319216d9e...

    I can't get the software license service to start and while attempting to do so via services.msc error 0xc004d103 appears.

    Control Panel has also disappearing as has any printing capability.

    I pasted in the following diagnostic report and desperately hope someone can help!!!!!!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-M7WRW-HTWV9-BHH64
    Windows Product Key Hash: jrBMcpdsYU+tsPowscSpXpf+4X4=
    Windows Product ID: 89578-OEM-7215024-15573
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010300.0.0.003
     

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

     


    Please open the Registry editor and Export the contents of the
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc
    key to a file
    right-click on the file, and select Edit
    Copy the contents of the files to your response - it may show us what is wrong (and it may not - I am clutching at straws here <g>)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 11, 2011 10:23 AM
    Moderator
  • Thanks for replying Noel.

    Please see the contents of the slsvc registry entry

    ey Name:          HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc
    Class Name:        <NO CLASS>
    Last Write Time:   11/01/2011 - 11:18
    Value 0
      Name:            DisplayName
      Type:            REG_SZ
      Data:            Software Licensing

    Value 1
      Name:            Group
      Type:            REG_SZ
      Data:            ProfSvc_Group

    Value 2
      Name:            ImagePath
      Type:            REG_EXPAND_SZ
      Data:            %SystemRoot%\system32\SLsvc.exe

    Value 3
      Name:            Description
      Type:            REG_SZ
      Data:            @%SystemRoot%\system32\SLsvc.exe,-100

    Value 4
      Name:            ObjectName
      Type:            REG_SZ
      Data:            NT AUTHORITY\NetworkService

    Value 5
      Name:            ErrorControl
      Type:            REG_DWORD
      Data:            0x1

    Value 6
      Name:            Start
      Type:            REG_DWORD
      Data:            0x2

    Value 7
      Name:            Type
      Type:            REG_DWORD
      Data:            0x10

    Value 8
      Name:            DependOnService
      Type:            REG_MULTI_SZ
      Data:            RpcSs

    Value 9
      Name:            ServiceSidType
      Type:            REG_DWORD
      Data:            0x1

    Value 10
      Name:            RequiredPrivileges
      Type:            REG_MULTI_SZ
      Data:            SeAuditPrivilege
                       SeChangeNotifyPrivilege
                       SeCreateGlobalPrivilege
                       SeImpersonatePrivilege

    Value 11
      Name:            FailureActions
      Type:            REG_BINARY
      Data:           
    00000000   80 51 01 00 00 00 00 00 - 00 00 00 00 03 00 00 00  .Q..............
    00000010   14 00 00 00 01 00 00 00 - c0 d4 01 00 01 00 00 00  ........ÀÔ......
    00000020   e0 93 04 00 00 00 00 00 - 00 00 00 00              à...........


    Key Name:          HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc\Enum
    Class Name:        <NO CLASS>
    Last Write Time:   11/01/2011 - 11:18
    Value 0
      Name:            0
      Type:            REG_SZ
      Data:            Root\LEGACY_SLSVC\0000

    Value 1
      Name:            Count
      Type:            REG_DWORD
      Data:            0x1

    Value 2
      Name:            NextInstance
      Type:            REG_DWORD
      Data:            0x1

     

    Tuesday, January 11, 2011 7:37 PM
  • "Very Frustrated Vista User" wrote in message news:333c806f-a0ad-4bee-9dde-dc0e0d0438b4...

    Thanks for replying Noel.

    Please see the contents of the slsvc registry entry

    ey Name:          HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc
    Class Name:        <NO CLASS>
    Last Write Time:   11/01/2011 - 11:18
    Value 0
      Name:            DisplayName
      Type:            REG_SZ
      Data:            Software Licensing

    Value 1
      Name:            Group
      Type:            REG_SZ
      Data:            ProfSvc_Group

    Value 2
      Name:            ImagePath
      Type:            REG_EXPAND_SZ
      Data:            %SystemRoot%\system32\SLsvc.exe

    Value 3
      Name:            Description
      Type:            REG_SZ
      Data:            @%SystemRoot%\system32\SLsvc.exe,-100

    Value 4
      Name:            ObjectName
      Type:            REG_SZ
      Data:            NT AUTHORITY\NetworkService

    Value 5
      Name:            ErrorControl
      Type:            REG_DWORD
      Data:            0x1

    Value 6
      Name:            Start
      Type:            REG_DWORD
      Data:            0x2

    Value 7
      Name:            Type
      Type:            REG_DWORD
      Data:            0x10

    Value 8
      Name:            DependOnService
      Type:            REG_MULTI_SZ
      Data:            RpcSs

    Value 9
      Name:            ServiceSidType
      Type:            REG_DWORD
      Data:            0x1

    Value 10
      Name:            RequiredPrivileges
      Type:            REG_MULTI_SZ
      Data:            SeAuditPrivilege
                       SeChangeNotifyPrivilege
                       SeCreateGlobalPrivilege
                       SeImpersonatePrivilege

    Value 11
      Name:            FailureActions
      Type:            REG_BINARY
      Data:           
    00000000   80 51 01 00 00 00 00 00 - 00 00 00 00 03 00 00 00  .Q..............
    00000010   14 00 00 00 01 00 00 00 - c0 d4 01 00 01 00 00 00  .........ÀÔ......
    00000020   e0 93 04 00 00 00 00 00 - 00 00 00 00              à...........


    Key Name:          HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc\Enum
    Class Name:        <NO CLASS>
    Last Write Time:   11/01/2011 - 11:18
    Value 0
      Name:            0
      Type:            REG_SZ
      Data:            Root\LEGACY_SLSVC\0000

    Value 1
      Name:            Count
      Type:            REG_DWORD
      Data:            0x1

    Value 2
      Name:            NextInstance
      Type:            REG_DWORD
      Data:            0x1

     


    Please - use the  regedit Export capability - what you have posted is almost meaningless!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 11, 2011 10:31 PM
    Moderator
  • There you go Noel.

    Thanks again.

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc]
    "DisplayName"="Software Licensing"
    "Group"="ProfSvc_Group"
    "ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
      74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,53,\
      00,4c,00,73,00,76,00,63,00,2e,00,65,00,78,00,65,00,00,00
    "Description"="@%SystemRoot%\\system32\\SLsvc.exe,-100"
    "ObjectName"="NT AUTHORITY\\NetworkService"
    "ErrorControl"=dword:00000001
    "Start"=dword:00000002
    "Type"=dword:00000010
    "DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,00,00
    "ServiceSidType"=dword:00000001
    "RequiredPrivileges"=hex(7):53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,72,\
      00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,68,00,\
      61,00,6e,00,67,00,65,00,4e,00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,69,\
      00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,65,00,\
      61,00,74,00,65,00,47,00,6c,00,6f,00,62,00,61,00,6c,00,50,00,72,00,69,00,76,\
      00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,\
      72,00,73,00,6f,00,6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,\
      00,65,00,67,00,65,00,00,00,00,00
    "FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
      00,01,00,00,00,c0,d4,01,00,01,00,00,00,e0,93,04,00,00,00,00,00,00,00,00,00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc\Enum]
    "0"="Root\\LEGACY_SLSVC\\0000"
    "Count"=dword:00000001
    "NextInstance"=dword:00000001

     

    Tuesday, January 11, 2011 10:41 PM
  • "Very Frustrated Vista User" wrote in message news:0c1f98d5-f1d3-49e4-b412-fe62ca00402d...

    There you go Noel.

    Thanks again.

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc]
    "DisplayName"="Software Licensing"
    "Group"="ProfSvc_Group"
    "ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
      74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,53,\
      00,4c,00,73,00,76,00,63,00,2e,00,65,00,78,00,65,00,00,00
    "Description"="@%SystemRoot%\\system32\\SLsvc.exe,-100"
    "ObjectName"="NT AUTHORITY\\NetworkService"
    "ErrorControl"=dword:00000001
    "Start"=dword:00000002
    "Type"=dword:00000010
    "DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,00,00
    "ServiceSidType"=dword:00000001
    "RequiredPrivileges"=hex(7):53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,72,\
      00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,68,00,\
      61,00,6e,00,67,00,65,00,4e,00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,69,\
      00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,65,00,\
      61,00,74,00,65,00,47,00,6c,00,6f,00,62,00,61,00,6c,00,50,00,72,00,69,00,76,\
      00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,\
      72,00,73,00,6f,00,6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,\
      00,65,00,67,00,65,00,00,00,00,00
    "FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
      00,01,00,00,00,c0,d4,01,00,01,00,00,00,e0,93,04,00,00,00,00,00,00,00,00,00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc\Enum]
    "0"="Root\\LEGACY_SLSVC\\0000"
    "Count"=dword:00000001
    "NextInstance"=dword:00000001

     


    Aaaah - that's better :)
    There are some obvious difference there from the corresponding data on my machine -
    Notably mine says...
    "DisplayName"="@%SystemRoot%\\system32\\SLsvc.exe,-101"
    and
    "Description"="@%SystemRoot%\\system32\\SLsvc.exe,-102"
     - neither of which should actually change anything, but may give the licensing system itself, fits :)
     
    Now we know you have a backup(<g>)
    it's worth you changing those values, rebooting and seeing what happens - obviously, make a system restore point first , and any other backups you feel necessary.
    (note that a value I was 'hoping' to see drastically wrong, wasn't - so I won't blame you if you tell me to get lost at this point!)
    Let me know what you decide/what happens :)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 11, 2011 11:41 PM
    Moderator
  • Hi Noel

    I tried this but it didn't work.

    I did a bit of further digging about and found this.

    http://social.microsoft.com/Forums/en-US/genuinevista/thread/4753481f-7643-48e2-a152-42a0072b637d

    This matches my situation almost exactly (I also get the 53570 error). I think the problem I'm having started on Christmas Day when one of my kids connected his new ipod nano to the computer.

    Is there any chance you would have the resolution provided for the above issue (presuming there was one ;-) )?

    Wednesday, January 12, 2011 9:47 PM
  • "Very Frustrated Vista User" wrote in message news:cd199fc7-2a65-4b6a-8853-36a976d7f421...

    Hi Noel

    I tried this but it didn't work.

    I did a bit of further digging about and found this.

    http://social.microsoft.com/Forums/en-US/genuinevista/thread/4753481f-7643-48e2-a152-42a0072b637d

    This matches my situation almost exactly (I also get the 53570 error). I think the problem I'm having started on Christmas Day when one of my kids connected his new ipod nano to the computer.

    Is there any chance you would have the resolution provided for the above issue (presuming there was one ;-) )?


    Ah - that's the first time you've mentioned that (error 53570)?
    The actual error in that thread is 53507 - please confirm which error we are talking about!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 12, 2011 10:22 PM
    Moderator
  • Hi Noel

    When I try to start software license service via services.msc I get the 0xc004d103 error.

    If I try to start it within the CMD prompt at an elevated level I get the 53507 error so in the case of the above thread it's what causes the 53507 error that interests me.

    Hope that explains it. 

    Wednesday, January 12, 2011 10:32 PM
  •   Unfortunately, even though the Service itself is part of the WGA system, the portion of Windows that controls  Services and how they run (or don't run) is not part of WGA and is outside my (and possibly most of the WGA Community Members) area of knowledge. We have a loose understanding of some of the more common System Error codes (System Error 2 & 3 sometimes caused by an over zealous Registry Cleaner, System Error 5, 57346 and 54273 appears to be caused by file corruption in Windows) but the System Error you are receiving is rare and we just don't have a good enough understanding of the underlying Services system to troubleshoot it with any degree of expertise.

      An over simplified way of thinking about it is if your car radio stops working because the car's electrical system has a problem, a radio repair man will be less able to fix the underlying electrical system issue then someone trained in car electrical systems.

      Because of this, I recommend contacting Vista support (http://support.microsoft.com/ ) for further support of this issue.

     

    Sorry we couldn't be more help,


    Darin MS
    • Marked as answer by Darin Smith MS Thursday, January 13, 2011 9:46 PM
    Thursday, January 13, 2011 9:40 PM