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Not able to log in using windows ID password RRS feed

  • Question

  • Hi I've been not able to sign into microsoft money plus for two weeks now, it says my live password is incorrect.  I've reset the password 3 times now and still no success.  I tried disconnecting from the internet and logging in without the online services, and it wouldn't let me without internet connection.  I'm at a loss here-never had this problem in 10 years using money.  Please help!
    Tuesday, August 14, 2012 4:44 PM

All replies

  • I am sorry to hear that. Here is what you report you did already:

    • Disconnect from the Internet.  Pull your ethernet cable or turn off
      your modem -- whatever it takes.  Start Money, click below the
      password field to select "I want to sign in to Money directly,
      without access to all online services." then click Next.

    Try different credentials.  Since you already changed your LiveID, use the credentials that were in effect at the time that you saved that Money file.  If you get into your file, and if you are using Money 2006 or later, remove your LiveID. To remove the Live ID, go to File-PasswordManager, and choose to remove your LiveID.  To remove or add a conventional password, also see File->PasswordManager.

    The password is case-sensitive.  If you are not sure of your credentials, write down what you remember.  Consider permutations. Check your notes.  You will not get into the file without those
    credentials in effect when the file was saved.

    Tuesday, August 14, 2012 5:51 PM
    Moderator