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Vista Build 6002 suddenly not genuine RRS feed

  • Question

  • I recently installed the latest updates on several work machines.  After rebooting, Vista is suddenly not genuine.  I tried to activate Windows, but after entering product key, I select the activate by phone option (these machines have never been nor will they ever be connected to the Internet).  On the next screen, the Installation ID is missing.  There is no way to activate without the Installation ID.  I tried uninstalling the updates but the system is still in the same state.  Please help!
    Tuesday, February 15, 2011 6:24 PM

Answers

  • "nmchio" wrote in message news:aa0725df-a356-48f7-9a97-d88280e5d49f...
    I posted in the TechOne forum and haven't received a response.  Could anyone in this forum help me?  And to answer your question, yes, I did re-input the MAK License using SLUI 3 and then it takes me to the activation page with a blank Installation ID.  I also tried applying patch KB931573 and installing the System Update Readiness Tool.  Nothing is fixing this issue.  It obviously happened with one of the latest updates but I don't know the specific one and uninstalling all updates doesn't fix it.  Please, please help! 

    Unless Darin has any better suggestion, your best chance of a quick solution is to contact MS WGA Support
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, February 18, 2011 12:55 AM
    Thursday, February 17, 2011 9:02 PM
    Moderator
  • I have seen the Blank Installation ID issue before. At the time, I didn't know how to fix the issue so I called up an Activation Call Center and asked them about it.  The Rep I talked to told me that to fix the issue, just re-enter the Product key (Click the Start button, Right-click Computer and in the Window that comes up, click the Change Product Key button and follow the directions...when it asks for the new Product key, just enter the same key as is already being used).

    If that does not work, then follow the Noel's advise and contact MS support that the links provided.

     

    Hope that helps,


    Darin MS
    • Marked as answer by Darin Smith MS Friday, February 18, 2011 12:55 AM
    Friday, February 18, 2011 12:55 AM

All replies

  • "nmchio" wrote in message news:7e70b29d-a6e6-4e4d-b324-37bddcf0ec04...
    I recently installed the latest updates on several work machines.  After rebooting, Vista is suddenly not genuine.  I tried to activate Windows, but after entering product key, I select the activate by phone option (these machines have never been nor will they ever be connected to the Internet).  On the next screen, the Installation ID is missing.  There is no way to activate without the Installation ID.  I tried uninstalling the updates but the system is still in the same state.  Please help!

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 15, 2011 7:00 PM
    Moderator
  • I forgot to mention...I also tried regenerating the license database with the following instructions:

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

    After doing this, I'm still getting the same result.  Once I get to the activate by phone step, the Installation ID is blank.

    Tuesday, February 15, 2011 7:16 PM
  • Please post your MGADiag report - without that we're just guessing.
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 15, 2011 7:26 PM
    Moderator
  • These systems have no Internet access.  I just ran the tool and it says Invalid License - although this is our volume license key that is valid.  I will try to figure out a way to get the report moved to the Internet. 
    Tuesday, February 15, 2011 8:14 PM
  • "nmchio" wrote in message news:6356ef64-7025-4de9-80d0-a19a06231cb4...
    These systems have no Internet access.  I just ran the tool and it says Invalid License - although this is our volume license key that is valid.  I will try to figure out a way to get the report moved to the Internet. 

    Copy the result to a notepad file, and then to USB storage or across the network.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 15, 2011 8:56 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: N/A, hr=0x8007000d
    Windows Product Key Hash: N/A, hr=0x8007000d
    Windows Product ID: 55041-039-5002743-71239
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.0.6002.2.00010100.2.0.004
    ID: {E39DBA8D-52BB-4BC2-A3C1-4F2481204E7A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Enterprise
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E39DBA8D-52BB-4BC2-A3C1-4F2481204E7A}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-039-5002743-71239</PID><PIDType>6</PIDType><SID>S-1-5-21-3655860331-4097962639-250303716</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Z200 SFF Workstation</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786H4 v01.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20100407000000.000000+000</Date></BIOS><HWID>93310500010000FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>9BF41D00F7ACD86</Val><Hash>RuGyO6FBcP2yiAeRvOFXhCw1zLk=</Hash><Pid>89409-707-0906634-65953</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
    Spsys.log Content: 0x80070002
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1000, 9) (null): The data is invalid.
    Windows Activation Technologies-->
    N/A
    HWID Data-->
    N/A, hr = 0x8007000d
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   COMPAQ  IBEXPEAK
      FACP   COMPAQ  IBEXPEAK
      HPET   COMPAQ  IBEXPEAK
      MCFG   COMPAQ  IBEXPEAK
      ASF!   COMPAQ  IBEXPEAK
      TCPA   COMPAQ  IBEXPEAK
      SLIC   HPQOEM  SLIC-BPC

    It says invalid license but this volume license IS valid.  Please help
    Tuesday, February 15, 2011 9:09 PM
  • "nmchio" wrote in message news:ad61cd97-8d9c-42db-b968-c129872346fa...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: N/A, hr=0x8007000d
    Windows Product Key Hash: N/A, hr=0x8007000d
    Windows Product ID: 55041-039-5002743-71239
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.0.6002.2.00010100.2.0.004
    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Z200 SFF Workstation</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786H4 v01.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20100407000000.000000+000</Date></BIOS>
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1000, 9) (null): The data is invalid.
    Windows Activation Technologies-->
    N/A
    HWID Data-->
    N/A, hr = 0x8007000d
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   COMPAQ  IBEXPEAK
      FACP   COMPAQ  IBEXPEAK
      HPET   COMPAQ  IBEXPEAK
      MCFG   COMPAQ  IBEXPEAK
      ASF!   COMPAQ  IBEXPEAK
      TCPA   COMPAQ  IBEXPEAK
      SLIC   HPQOEM  SLIC-BPC

    It says invalid license but this volume license IS valid.  Please help
    Somehow, it appears your Licensing Store has become corrupted
     
    Please try the below steps to recreate the Store with the correct data.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type:
    cd  %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd  %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.
     
    Then run another MGADiag report, and post the result in your response.
     

     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 15, 2011 10:02 PM
    Moderator
  • I did that already and that was before I ran the MGADiag report.  The Installation ID is still blank and I'm unable to activate.
    Tuesday, February 15, 2011 10:04 PM
  • "nmchio" wrote in message news:50d1e190-63b7-4b0f-8536-4798ba1c9554...
    I did that already and that was before I ran the MGADiag report.  The Installation ID is still blank and I'm unable to activate.

    I've never actually seen a 0x8007000D (Invalid data) error in the Product Key and Product ID areas before.
    I'm assuming you've already tried simply re-inputting the MAK License using SLUI 3 ??
    To me, this error smacks of registry corruption, possibly caused by malware.
    Our MS forum 'owner' Darin should be around soon - if not, hopefully he has a deputy who'll pop in.
     
    Otherwise, I can only suggest that you post in a more IT-centric forum (this one is more oriented to consumers) such as the TechNet one here .....
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 15, 2011 10:50 PM
    Moderator
  • "Ja-rah" wrote in message news:8ef02bc5-c9d2-438c-965e-af0b8d407143...

    Hi,

    i am having the same problem and i've done what you said we should do and here's my diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Other data-->
    SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A100</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.10</Version><SMBIOSVersion major="2" minor="31"/><Date>20060605000000.000000+000</Date></BIOS>

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: RJ34F
    License Status: Notification
    Notification Reason: 0xC004F057.

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table


    Please report your OWN results in your OWN NEW thread - this avoids confusion, as you do NOT have the same problem, or anything like the same problem!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, February 16, 2011 1:18 AM
    Moderator
  • I posted in the TechOne forum and haven't received a response.  Could anyone in this forum help me?  And to answer your question, yes, I did re-input the MAK License using SLUI 3 and then it takes me to the activation page with a blank Installation ID.  I also tried applying patch KB931573 and installing the System Update Readiness Tool.  Nothing is fixing this issue.  It obviously happened with one of the latest updates but I don't know the specific one and uninstalling all updates doesn't fix it.  Please, please help! 
    Thursday, February 17, 2011 6:21 PM
  • "nmchio" wrote in message news:aa0725df-a356-48f7-9a97-d88280e5d49f...
    I posted in the TechOne forum and haven't received a response.  Could anyone in this forum help me?  And to answer your question, yes, I did re-input the MAK License using SLUI 3 and then it takes me to the activation page with a blank Installation ID.  I also tried applying patch KB931573 and installing the System Update Readiness Tool.  Nothing is fixing this issue.  It obviously happened with one of the latest updates but I don't know the specific one and uninstalling all updates doesn't fix it.  Please, please help! 

    Unless Darin has any better suggestion, your best chance of a quick solution is to contact MS WGA Support
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, February 18, 2011 12:55 AM
    Thursday, February 17, 2011 9:02 PM
    Moderator
  • I have seen the Blank Installation ID issue before. At the time, I didn't know how to fix the issue so I called up an Activation Call Center and asked them about it.  The Rep I talked to told me that to fix the issue, just re-enter the Product key (Click the Start button, Right-click Computer and in the Window that comes up, click the Change Product Key button and follow the directions...when it asks for the new Product key, just enter the same key as is already being used).

    If that does not work, then follow the Noel's advise and contact MS support that the links provided.

     

    Hope that helps,


    Darin MS
    • Marked as answer by Darin Smith MS Friday, February 18, 2011 12:55 AM
    Friday, February 18, 2011 12:55 AM
  • Darin,

     

    People reported that your fix did not work. I found that after running the script, , rebooting, then I had to re-enter my Key (in the new key box) and then reboot 2 times again.

    Friday, February 18, 2011 4:38 PM