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Windows 7 Not Genuine RRS feed

  • Question

  • Hello,

    I purchased Windows 7 Home Premium 64 bit the DAY it was released. I upgraded from Windows Vista Home Premium 64 bit and used an upgrade copy of Windows 7. It has been over a year now and I now receive messages saying my version of windows is not genuine. I run this and it says it isn't genuine. Find this kind of odd considering Vista came from Dell and 7 came from Newegg.  I have put in 2 additional hard drives since installing Windows 7, and a media card reader. That's about it. These have been in my system for at LEAST 9 months so I don't see how they could make a difference. Please help I really appreciate it.

    Happy to give any details requested

     

     

    Here is the diagnostic

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE22

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-GGDG3-F8HD2-V8KHV

    Windows Product Key Hash: bCovT0upv27RN9Y4A6+hGobzNJ4=

    Windows Product ID: 00359-031-4151226-85528

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {FF9888A1-AE31-4DF1-A617-255D7E229EB5}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Dustin\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{FF9888A1-AE31-4DF1-A617-255D7E229EB5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-V8KHV</PKey><PID>00359-031-4151226-85528</PID><PIDType>5</PIDType><SID>S-1-5-21-1848637057-3876386575-1207402063</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.5</Version><SMBIOSVersion major="2" minor="5"/><Date>20070914000000.000000+000</Date></BIOS><HWID>60FA3107018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>217BB9329422ECE</Val><Hash>9m79XlFgaSC9am3gNR+YBane0E8=</Hash><Pid>81599-871-3663296-65647</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered. 

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE22

    HrOnline: N/A

    HealthStatus: 0x0000000000000800

    Event Time Stamp: 11:27:2010 17:09

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

     

     

    HWID Data-->

    HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GGsaPwyZP6I/fJ7tlkm/GScRCXLegrEmiUqhQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC DELL   FX09   

      FACP DELL   FX09   

      HPET DELL   FX09   

      MCFG DELL   FX09   

      SLIC DELL   FX09   

      DMY2 DELL   FX09   

      SSDT PmRef CpuPm

     

     

    • Edited by DustyBritches Sunday, November 28, 2010 1:36 AM added diagnostic
    • Moved by Carey FrischMVP, Moderator Sunday, November 28, 2010 2:54 AM Moved to appropriate forum category (From:Windows 7 Security)
    Sunday, November 28, 2010 1:16 AM

Answers

  • "DustyBritches" wrote in message news:c97a7620-b029-442a-be71-eb4ad5df0f5f...

    Ah, I did it and I got the same result: nothing. I ran it as administrator and it just does nothing. I even tried it with the 32 bit disk (noticing that the 32 bit version of slui.exe was the same size as you mentioned earlier) and it still didn't work.

     

    Why would it just not run on my computer?


    OK - swap back to the 64-bit version.
    There's obviously something screwy going on here, and I don't think it's practical to continue trying to fix it in a public forum.
    Your best option is to open a no-cost support incident with MS http://support.microsoft.com/gp/contactwga
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, December 3, 2010 12:41 AM
    Tuesday, November 30, 2010 7:42 AM
    Moderator

All replies

  • "DustyBritches" wrote in message news:7e8e6254-2083-4c95-a8ca-80f75c4c02e8...

    Hello,

    I purchased Windows 7 Home Premium 64 bit the DAY it was released. I upgraded from Windows Vista Home Premium 64 bit and used an upgrade copy of Windows 7. It has been over a year now and I now receive messages saying my version of windows is not genuine. I run this and it says it isn't genuine. Find this kind of odd considering Vista came from Dell and 7 came from Newegg.  I have put in 2 additional hard drives since installing Windows 7, and a media card reader. That's about it. These have been in my system for at LEAST 9 months so I don't see how they could make a difference. Please help I really appreciate it.

    Happy to give any details requested

     

     

    Here is the diagnostic

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE22

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-GGDG3-F8HD2-V8KHV

    Windows Product Key Hash: bCovT0upv27RN9Y4A6+hGobzNJ4=

    Windows Product ID: 00359-031-4151226-85528

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    File Scan Data-->

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered. 

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE22

    HrOnline: N/A

    HealthStatus: 0x0000000000000800

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

     

     


    The source of your problem is one of the two highlighted lines above.
    From the fact that the SLUI.EXE file doesn't appear in the Tampered file listing, it would appear that the file itself is OK, but it isn't properly installed - which would indicate that the problem lies with the Licensing S\tore, which is to a large extent controlled by the SLMGR.VBS file.
    I would start by attempting to recreate the Licensing Store....
     
    Try the below steps to recreate the Store and its data.
     
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection survive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. It's most likely that Activation will occur automatically but you may be asked to re-enter your product key and/or to reactivate.
     
     
    Once complete, reboot, then run MGADiag again, and post the new report.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, November 28, 2010 8:07 AM
    Moderator
  • Thank you so much,

     

    I did everything you said, except when I did step 5 it did not recognize the path. I just manually found the file and renamed it. I then did the rest and it worked fine up until step 9, or "slui.exe". I type it and command prompt goes to the next line and nothing happens. I've tried typing it into the start search, still won't run. I ran MGADiag again and nothing changed.

    Sunday, November 28, 2010 7:20 PM
  • "DustyBritches" wrote in message news:162e8478-8efd-4070-8174-714d1e8850da...

    Thank you so much,

     

    I did everything you said, except when I did step 5 it did not recognize the path. I just manually found the file and renamed it. I then did the rest and it worked fine up until step 9, or "slui.exe". I type it and command prompt goes to the next line and nothing happens. I've tried typing it into the start search, still won't run. I ran MGADiag again and nothing changed.


    Odd - you should at least get an error message, if nothing else.
    Please find the file C:\Windows\System32\slui.exe - right-click on it and select Properties.
    If you click on the Details tab, it should show version 6.1.7600.16385
    Sixe 318KB
    Date modified 14 July 2009 01:14
    On the General tab, the file size should be 325,632 bytes
    On the Security tab, the only person with rights other than Read/Execute and Read should be TrustedInstaller, and the Owner should be TrustedInstaller if you look in the Advanced area.
    Does yours agree with this?
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, November 28, 2010 7:57 PM
    Moderator
  • everything except mine is 341 KB or 349,696 bytes and was last modified on July 13, 2009 at 6:39 PM.
    Monday, November 29, 2010 3:41 AM
  • "DustyBritches" wrote in message news:7901ba7c-8cdc-4962-ab5c-f039017efc58...
    everything except mine is 341 KB or 349,696 bytes and was last modified on July 13, 2009 at 6:39 PM.

    Hmmm - sounds like it's corrupted - the date could be right (due to UTC, and version differences), but the filesize shouldn't change.
    I'd copy one from another machine, or extract it from the DVD, if you can.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, November 29, 2010 2:52 PM
    Moderator
  • I have the DVD but have no idea where on it this file is saved. I'm hopefully going to work on another Windows 7 PC tonight or tomorrow so I should be able to get it soon. Thanks!
    Tuesday, November 30, 2010 12:15 AM
  • "DustyBritches" wrote in message news:37d81ed2-4d80-42dc-b442-8899d19593c6...
    I have the DVD but have no idea where on it this file is saved. I'm hopefully going to work on another Windows 7 PC tonight or tomorrow so I should be able to get it soon. Thanks!

    How to extract files from the Windows 7 DVD...

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 30, 2010 6:09 AM
    Moderator
  • Ah, I did it and I got the same result: nothing. I ran it as administrator and it just does nothing. I even tried it with the 32 bit disk (noticing that the 32 bit version of slui.exe was the same size as you mentioned earlier) and it still didn't work.

     

    Why would it just not run on my computer?

    Tuesday, November 30, 2010 7:19 AM
  • "DustyBritches" wrote in message news:c97a7620-b029-442a-be71-eb4ad5df0f5f...

    Ah, I did it and I got the same result: nothing. I ran it as administrator and it just does nothing. I even tried it with the 32 bit disk (noticing that the 32 bit version of slui.exe was the same size as you mentioned earlier) and it still didn't work.

     

    Why would it just not run on my computer?


    OK - swap back to the 64-bit version.
    There's obviously something screwy going on here, and I don't think it's practical to continue trying to fix it in a public forum.
    Your best option is to open a no-cost support incident with MS http://support.microsoft.com/gp/contactwga
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, December 3, 2010 12:41 AM
    Tuesday, November 30, 2010 7:42 AM
    Moderator