Answered by:
Windows 7 Not Genuine

Question
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Hello,
I purchased Windows 7 Home Premium 64 bit the DAY it was released. I upgraded from Windows Vista Home Premium 64 bit and used an upgrade copy of Windows 7. It has been over a year now and I now receive messages saying my version of windows is not genuine. I run this and it says it isn't genuine. Find this kind of odd considering Vista came from Dell and 7 came from Newegg. I have put in 2 additional hard drives since installing Windows 7, and a media card reader. That's about it. These have been in my system for at LEAST 9 months so I don't see how they could make a difference. Please help I really appreciate it.
Happy to give any details requestedHere is the diagnostic
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GGDG3-F8HD2-V8KHV
Windows Product Key Hash: bCovT0upv27RN9Y4A6+hGobzNJ4=
Windows Product ID: 00359-031-4151226-85528
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {FF9888A1-AE31-4DF1-A617-255D7E229EB5}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Dustin\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FF9888A1-AE31-4DF1-A617-255D7E229EB5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-V8KHV</PKey><PID>00359-031-4151226-85528</PID><PIDType>5</PIDType><SID>S-1-5-21-1848637057-3876386575-1207402063</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.5</Version><SMBIOSVersion major="2" minor="5"/><Date>20070914000000.000000+000</Date></BIOS><HWID>60FA3107018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>217BB9329422ECE</Val><Hash>9m79XlFgaSC9am3gNR+YBane0E8=</Hash><Pid>81599-871-3663296-65647</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000800
Event Time Stamp: 11:27:2010 17:09
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GGsaPwyZP6I/fJ7tlkm/GScRCXLegrEmiUqhQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL FX09
FACP DELL FX09
HPET DELL FX09
MCFG DELL FX09
SLIC DELL FX09
DMY2 DELL FX09
SSDT PmRef CpuPm
- Edited by DustyBritches Sunday, November 28, 2010 1:36 AM added diagnostic
- Moved by Carey FrischMVP, Moderator Sunday, November 28, 2010 2:54 AM Moved to appropriate forum category (From:Windows 7 Security)
Sunday, November 28, 2010 1:16 AM
Answers
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"DustyBritches" wrote in message news:c97a7620-b029-442a-be71-eb4ad5df0f5f...
Ah, I did it and I got the same result: nothing. I ran it as administrator and it just does nothing. I even tried it with the 32 bit disk (noticing that the 32 bit version of slui.exe was the same size as you mentioned earlier) and it still didn't work.
Why would it just not run on my computer?
OK - swap back to the 64-bit version.There's obviously something screwy going on here, and I don't think it's practical to continue trying to fix it in a public forum.Your best option is to open a no-cost support incident with MS http://support.microsoft.com/gp/contactwga
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Friday, December 3, 2010 12:41 AM
Tuesday, November 30, 2010 7:42 AMModerator
All replies
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"DustyBritches" wrote in message news:7e8e6254-2083-4c95-a8ca-80f75c4c02e8...
Hello,
I purchased Windows 7 Home Premium 64 bit the DAY it was released. I upgraded from Windows Vista Home Premium 64 bit and used an upgrade copy of Windows 7. It has been over a year now and I now receive messages saying my version of windows is not genuine. I run this and it says it isn't genuine. Find this kind of odd considering Vista came from Dell and 7 came from Newegg. I have put in 2 additional hard drives since installing Windows 7, and a media card reader. That's about it. These have been in my system for at LEAST 9 months so I don't see how they could make a difference. Please help I really appreciate it.
Happy to give any details requestedHere is the diagnostic
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GGDG3-F8HD2-V8KHV
Windows Product Key Hash: bCovT0upv27RN9Y4A6+hGobzNJ4=
Windows Product ID: 00359-031-4151226-85528
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
File Scan Data-->
Licensing Data-->
C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000800
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
The source of your problem is one of the two highlighted lines above.From the fact that the SLUI.EXE file doesn't appear in the Tampered file listing, it would appear that the file itself is OK, but it isn't properly installed - which would indicate that the problem lies with the Licensing S\tore, which is to a large extent controlled by the SLMGR.VBS file.I would start by attempting to recreate the Licensing Store....Try the below steps to recreate the Store and its data.
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select 'Run as Administrator'
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection survive may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. It's most likely that Activation will occur automatically but you may be asked to re-enter your product key and/or to reactivate.
Once complete, reboot, then run MGADiag again, and post the new report.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, November 28, 2010 8:07 AMModerator -
Thank you so much,
I did everything you said, except when I did step 5 it did not recognize the path. I just manually found the file and renamed it. I then did the rest and it worked fine up until step 9, or "slui.exe". I type it and command prompt goes to the next line and nothing happens. I've tried typing it into the start search, still won't run. I ran MGADiag again and nothing changed.
Sunday, November 28, 2010 7:20 PM -
"DustyBritches" wrote in message news:162e8478-8efd-4070-8174-714d1e8850da...
Thank you so much,
I did everything you said, except when I did step 5 it did not recognize the path. I just manually found the file and renamed it. I then did the rest and it worked fine up until step 9, or "slui.exe". I type it and command prompt goes to the next line and nothing happens. I've tried typing it into the start search, still won't run. I ran MGADiag again and nothing changed.
Odd - you should at least get an error message, if nothing else.Please find the file C:\Windows\System32\slui.exe - right-click on it and select Properties.If you click on the Details tab, it should show version 6.1.7600.16385Sixe 318KBDate modified 14 July 2009 01:14On the General tab, the file size should be 325,632 bytesOn the Security tab, the only person with rights other than Read/Execute and Read should be TrustedInstaller, and the Owner should be TrustedInstaller if you look in the Advanced area.Does yours agree with this?
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, November 28, 2010 7:57 PMModerator -
everything except mine is 341 KB or 349,696 bytes and was last modified on July 13, 2009 at 6:39 PM.Monday, November 29, 2010 3:41 AM
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"DustyBritches" wrote in message news:7901ba7c-8cdc-4962-ab5c-f039017efc58...everything except mine is 341 KB or 349,696 bytes and was last modified on July 13, 2009 at 6:39 PM.
Hmmm - sounds like it's corrupted - the date could be right (due to UTC, and version differences), but the filesize shouldn't change.I'd copy one from another machine, or extract it from the DVD, if you can.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, November 29, 2010 2:52 PMModerator -
I have the DVD but have no idea where on it this file is saved. I'm hopefully going to work on another Windows 7 PC tonight or tomorrow so I should be able to get it soon. Thanks!Tuesday, November 30, 2010 12:15 AM
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"DustyBritches" wrote in message news:37d81ed2-4d80-42dc-b442-8899d19593c6...I have the DVD but have no idea where on it this file is saved. I'm hopefully going to work on another Windows 7 PC tonight or tomorrow so I should be able to get it soon. Thanks!
How to extract files from the Windows 7 DVD...
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, November 30, 2010 6:09 AMModerator -
Ah, I did it and I got the same result: nothing. I ran it as administrator and it just does nothing. I even tried it with the 32 bit disk (noticing that the 32 bit version of slui.exe was the same size as you mentioned earlier) and it still didn't work.
Why would it just not run on my computer?
Tuesday, November 30, 2010 7:19 AM -
"DustyBritches" wrote in message news:c97a7620-b029-442a-be71-eb4ad5df0f5f...
Ah, I did it and I got the same result: nothing. I ran it as administrator and it just does nothing. I even tried it with the 32 bit disk (noticing that the 32 bit version of slui.exe was the same size as you mentioned earlier) and it still didn't work.
Why would it just not run on my computer?
OK - swap back to the 64-bit version.There's obviously something screwy going on here, and I don't think it's practical to continue trying to fix it in a public forum.Your best option is to open a no-cost support incident with MS http://support.microsoft.com/gp/contactwga
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Friday, December 3, 2010 12:41 AM
Tuesday, November 30, 2010 7:42 AMModerator