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[0x80080101] - Windows Validation Error RRS feed

  • Question

  • I'm attempting to download the Platform SDK for VC++, but when I continue with the validation, I receive this error:

     

    Windows Validation Error 

    Unknown error encountered during Windows validation. The validation service is unable to determine whether your copy of Windows is genuine. Please validate again. If additional attempts result in validation errors you may want to try again later.

    [0x80080101]
     
    Now, my copy of XP (Home version) is a retail copy purchased a few years back at Comp USA.  No one has ever serviced my machine except myself.  I can validate Office with no problems (but again, cannot validate Windows).  The MGADT passed all criteria, so I ran the diag tool and it generated the following:
     
    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-2WRY7-GJXVK-J7WM4
    Windows Product Key Hash: ODKSNPNSYWj6sPX9QnS5iqDFI/o=
    Windows Product ID: 76475-018-1348255-21992
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {DE1B9E6B-BE33-4B8A-AC37-C2177BAAFC54}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A
    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft
    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DE1B9E6B-BE33-4B8A-AC37-C2177BAAFC54}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J7WM4</PKey><PID>76475-018-1348255-21992</PID><PIDType>5</PIDType><SID>S-1-5-21-1708537768-2052111302-725345543</SID><SYSTEM><Manufacturer>GATEWA</Manufacturer><Model> f`hÌ</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BF86510A.15A.0060.P11.0402181802</Version><SMBIOSVersion major="2" minor="3"/><Date>20040218000000.000000+000</Date></BIOS><HWID>46153E9F01848E6D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>D2A92D3C2075DC</Val><Hash>4xCqSQu05SYKIdjr+bNbRuAIXYs=</Hash><Pid>70145-750-5693066-57281</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 
     
    Note that while my default browser is Firefox, anytime I visit MS, I use IE7 (and have been working with it to attempt to validate).  I deleted the LegitCheckControl.DLL and reinstalled it, but this made no difference.  I'd appreciate any feedback or suggestions.
    Wednesday, August 29, 2007 12:44 AM

Answers

  •  

    Abasdarhon,

     

     

    Please activate Windows XP by calling a Microsoft customer service representative. The Activation Wizard displays the toll free number that you can dial.To contact a Microsoft customer service representative and activate Windows by phone, follow these steps:

     

    1. Click “Start”, point to” All Programs”, point to “Accessories”, point to” System Tools”, and then click “Activate Windows”.
    Or, click the Windows Activation icon in the notification area.

    2. Click Yes, I want to telephone a customer service representative to active Windows now.

    3. Click “Read the Windows Product Activation Privacy Statement”, click “Back”, and then click “Next”

         4. Follow the steps in the Activate Windows by phone dialog box and then click “Next”.

    Note:  The number appears now and differs based on the location that you select.

     

    5. Once activation is completed and you receive the following message, click “OK”.


    You have successfully activated your copy of Windows.  More information on how to activate Windows XP at http://support.microsoft.com/kb/307890

    Should you have any problems activating please reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.If you are done with the activation, kindly proceed in validating the copy of your software by going to http://www.microsoft.com/genuineClick “Validate Windows” button.
    Please post again if you need further assistance. Thank you.


    Thank you,

     

    Stephen Holm, MS
           WGA Forum Manager

     

     

     

     

     

     

     

     

     

     

    Wednesday, August 29, 2007 2:58 AM

All replies

  •  

    Abasdarhon,

     

     

    Please activate Windows XP by calling a Microsoft customer service representative. The Activation Wizard displays the toll free number that you can dial.To contact a Microsoft customer service representative and activate Windows by phone, follow these steps:

     

    1. Click “Start”, point to” All Programs”, point to “Accessories”, point to” System Tools”, and then click “Activate Windows”.
    Or, click the Windows Activation icon in the notification area.

    2. Click Yes, I want to telephone a customer service representative to active Windows now.

    3. Click “Read the Windows Product Activation Privacy Statement”, click “Back”, and then click “Next”

         4. Follow the steps in the Activate Windows by phone dialog box and then click “Next”.

    Note:  The number appears now and differs based on the location that you select.

     

    5. Once activation is completed and you receive the following message, click “OK”.


    You have successfully activated your copy of Windows.  More information on how to activate Windows XP at http://support.microsoft.com/kb/307890

    Should you have any problems activating please reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.If you are done with the activation, kindly proceed in validating the copy of your software by going to http://www.microsoft.com/genuineClick “Validate Windows” button.
    Please post again if you need further assistance. Thank you.


    Thank you,

     

    Stephen Holm, MS
           WGA Forum Manager

     

     

     

     

     

     

     

     

     

     

    Wednesday, August 29, 2007 2:58 AM
  • I suppose I didn't make it clear that it's actually been running and updating (including WGA updates) just fine since I installed (and activated) it the same day I purchased it (which was a few years ago).

     

    However, stranger things have happened in the world of computers, so I attempted your advice.  When I click on "Activate Windows", I receive the following:

     

    "Windows is already activated.  Click OK to exit."

     

    Anything else I can try?

    Wednesday, August 29, 2007 9:53 AM
  • Okay, I went ahead and called them, and for whatever reason, they cannot find the product key, or even the part number of the disc.  So, I've been instructed to call back when the department I need to speak with now is available (since it's apparently not Activation's problems anymore).  I'll update here when more information is available.

    Wednesday, August 29, 2007 10:28 AM
  • Thank you for the feedback keep us posted.

     

     

    STephen Holm, MS

     

    Wednesday, August 29, 2007 11:53 PM