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Validation Tool will not accept Product Key after new hard drive install RRS feed

  • Question

  • Hi
    I purchased an authentic copy of Windows XP through an Office Retailer some years ago and just recently I my PC crashed and I had to install a new hard drive.  I reinstalled my original copy of Windows XP (Home Edition) on the new hard drive and tried to do a windows update but the windows validation tool said I have exceeded the number of times I can install it.  This copy of XP is on one machine only.  How do I have it validated so that I can continue on my merry way?

    I ran the diagnostic tool and here is the results:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RTPKP-FGBQJ-B48CM
    Windows Product Key Hash: TNIWTJs1YRQsuEo4MgJQQjZraks=
    Windows Product ID: 55277-006-4619044-21945
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.1.0.hom
    ID: {33E18036-46A2-4435-8ACD-A446219DA09E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: E:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{33E18036-46A2-4435-8ACD-A446219DA09E}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010300.1.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B48CM</PKey><PID>55277-006-4619044-21945</PID><PIDType>5</PIDType><SID>S-1-5-21-220523388-1364589140-682003330</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1013.005</Version><SMBIOSVersion major="2" minor="3"/><Date>20050519******.******+***</Date></BIOS><HWID>FC21380701842277</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData>   <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Please help, I should not have to pay for this again.

    Tuesday, April 21, 2009 4:44 AM

Answers

  • Good Morning RoyceL,

    Thank you for visiting our WGA Forums :-). Please follow the steps which Dan provided and let us know if this resolves the activation issue you are experiencing. 


    Thank you and take care RoyceL,

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, April 27, 2009 5:16 PM
    Tuesday, April 21, 2009 3:49 PM

All replies

  • Hello RoyceL,

    Please follow the steps for telephonic activation as described in this MS KB:  http://support.microsoft.com/kb/307890


    How to activate Windows XP by phone

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:
    1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.

      Or, click the Windows Activation icon in the notification area.
    2. Click Yes, I want to telephone a customer service representative to active Windows now.
    3. Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.
    4. Follow the steps in the Activate Windows by phone dialog box, and then click Next.

      Note The number appears now and differs based on the location that you select.
    5. When activation is completed and you receive the following message, click OK.
      You have successfully activated your copy of Windows.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, April 21, 2009 5:42 AM
  • Good Morning RoyceL,

    Thank you for visiting our WGA Forums :-). Please follow the steps which Dan provided and let us know if this resolves the activation issue you are experiencing. 


    Thank you and take care RoyceL,

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, April 27, 2009 5:16 PM
    Tuesday, April 21, 2009 3:49 PM