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Fresh install not allowing customization RRS feed

  • Question

  • CRM 2011 is installed on a server 2008 machine.  SQL on a separate machine 2008 server machine. 

    We are able to get the clients to see the newly created CRM organization without problem. As soon as we try and customize a field (we have been trying "contacts" first) we continue to get an error "there was an error with this fields customized event" field:window event:onload Error:object doesnt support this property or method.

    Here is the breakdown of the error info being sent to MS

    Microsoft Dynamics CRM Error Report Contents

    <CrmScriptErrorReport>
      <ReportVersion>1.0</ReportVersion>
      <ScriptErrorDetails>
       <Message>'_oConst' is undefined</Message>
       <Line>169</Line>
       <URL>/tools/systemcustomization/UIElements/uiElements.aspx?entityId=%7b608861bc-50a4-4c5f-a02c-21fe1943e2cf%7d</URL>
       <PageURL>/tools/systemcustomization/UIElements/uiElements.aspx?entityId=%7b608861bc-50a4-4c5f-a02c-21fe1943e2cf%7d</PageURL>
       <Function></Function>
       <CallStack>
       </CallStack>
      </ScriptErrorDetails>
      <ClientInformation>
       <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; Media Center PC 6.0; InfoPath.3; .NET4.0C; MS-RTC EA 2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0E; MS-RTC LM 8; Microsoft Outlook 14.0.6025)</BrowserUserAgent>
       <BrowserLanguage>en-us</BrowserLanguage>
       <SystemLanguage>en-us</SystemLanguage>
       <UserLanguage>en-us</UserLanguage>
       <ScreenResolution>1920x1080</ScreenResolution>
       <ClientName>Outlook Laptop - Online</ClientName>
       <ClientTime>2011-09-20T15:52:01</ClientTime>
      </ClientInformation>
      <ServerInformation>
        <OrgLanguage>1033</OrgLanguage>
        <OrgCulture>1033</OrgCulture>
        <UserLanguage>1033</UserLanguage>
        <UserCulture>1033</UserCulture>
        <OrgID>{D22EB96D-39E3-E011-860B-00155D015600}</OrgID>
        <UserID>{532D0E75-39E3-E011-860B-00155D015600}</UserID>
        <CRMVersion>5.0.9688.1244</CRMVersion>
      </ServerInformation>
    </CrmScriptErrorReport>

    It doesnt matter what section we click on in the customization menu we get the same error.

    Does anyone have an idea of what this might be?

     

    TIA

     

     

    Tuesday, September 20, 2011 10:53 PM

All replies

  • Update

    Since I was unable to find anyone with the same problem or a potential solution I decided to uninstall and reinstall the CRM server and deleted all references to old databases in case they were corrupted.

    Unfortunately the reinstall had no effect.  I still get the same error "there was an error with this fields customized event" field:window event:onload Error:object doesnt support this property or method.

     

    Hoping someone can throw out any out of the box ideas on what to try next.

     

    Thanks

    Wednesday, September 21, 2011 4:08 PM
  • Hi,

    Try this update roolup3 for CRM 2011 and have a try.

     


    Thanks & Regards, MS CRM Consultant, V.Surya.
    Tuesday, September 27, 2011 7:06 AM
    Answerer
  • Did you find a solution? I have the same problem with a clean installed system!

    CRM Consultant

    Sunday, September 2, 2012 8:05 AM