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BONUS PACK Eligibility Failure??? RRS feed

  • Question

  • I bought VISTA ULTIMATE OEM (66R-00765) and just activated it and went straight to the website to get the Bonus Pack.  My computer shows activated and and the above code is the result of the diagnostics. 

     

    I bought this system (in pieces) in the states (online) and had it shipped over to me (in Germany because I'm with the Army overseas) at my APO (Army Post Office) mail box (which is the same as a US address).  I plan to have the Bonus Pack stuff shipped to my mom (in the States) because APO tends to be a problem for most manufacturers.  I hope this is allowed?  In the mean time is it possible to find out if there's a problem with the software or my eligibility?

    Thanks.

    Josh

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-GGV93-8KK3M-876DV
    Windows Product Key Hash: NT/JVIWdlyVg/J/yo829ghmwQ6o=
    Windows Product ID: 89580-OEM-7300533-84707
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {20F5480D-7986-4D8C-A0B5-1ABCEA3D681A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{20F5480D-7986-4D8C-A0B5-1ABCEA3D681A}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-876DV</PKey><PID>89580-OEM-7300533-84707</PID><PIDType>3</PIDType><SID>S-1-5-21-3421541279-4197084764-4126456798</SID><SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20070906000000.000000+000</Date></BIOS><HWID>6A303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>BC44ACD4A755F78</Val><Hash>xvZ3Cw4YXiVIaAw94LVyvAF/N14=</Hash><Pid>81608-956-5967726-65975</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Monday, February 11, 2008 9:14 PM

Answers

  • Dear Josh,

    Thank you for your interest in the Buy Local program. From the situation you described you should be eligible for these offers. Unfortunately, since you are out of the country this will take a few extra steps to complete the process. 

    Please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. We will then contact you directly.

     

    Thank you,

    Beth

     

    Tuesday, February 12, 2008 1:20 AM
  • Hi Beth,

    Thank you for your quick response.  Here is the confirmation number from the submission:

     

    Confirmation number: 1058534684

     

    I'm a little upset with Microsoft right now.  I just had my XBOX 360 Elite two year warranty extension denied (today) because I'm at an APO box as well.  I wait over a year to get one (AAFES), I drop $450 for the Elite, but can't get an extension on the warranty because I have an APO box???  Where is the logic in this?  Doesn't Microsoft realize that there are US citizens living over seas (mostly military) - and that our money is as good as it is in the states?  I will be using white-out and will be resending the warranty info to be at my mom's house in the states.  By the time my time is up here I will be back there anyway.  I expect it to be denied becuase it's past the 10 day mark now...go figure!  It's no wonder people turn to piracy (or Linux or Sony)!  I bet Microsoft wouldn't have a problem with me sending it to them for a repair, at cost, if it breaks!  Augh!

     

    Anyway, I do appreciate your response in this Beth, and I look forward to ordering these soon.

    Thanks,

    Josh 

     

    Tuesday, February 12, 2008 9:42 PM
  •  

    Hi Josh,

    Thanks for the submitting your incident response number.

    I have sent you a request to the email address you provided.

    Thanks,

    Beth

     

    Monday, February 18, 2008 4:46 PM

All replies

  • Dear Josh,

    Thank you for your interest in the Buy Local program. From the situation you described you should be eligible for these offers. Unfortunately, since you are out of the country this will take a few extra steps to complete the process. 

    Please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. We will then contact you directly.

     

    Thank you,

    Beth

     

    Tuesday, February 12, 2008 1:20 AM
  • Hi Beth,

    Thank you for your quick response.  Here is the confirmation number from the submission:

     

    Confirmation number: 1058534684

     

    I'm a little upset with Microsoft right now.  I just had my XBOX 360 Elite two year warranty extension denied (today) because I'm at an APO box as well.  I wait over a year to get one (AAFES), I drop $450 for the Elite, but can't get an extension on the warranty because I have an APO box???  Where is the logic in this?  Doesn't Microsoft realize that there are US citizens living over seas (mostly military) - and that our money is as good as it is in the states?  I will be using white-out and will be resending the warranty info to be at my mom's house in the states.  By the time my time is up here I will be back there anyway.  I expect it to be denied becuase it's past the 10 day mark now...go figure!  It's no wonder people turn to piracy (or Linux or Sony)!  I bet Microsoft wouldn't have a problem with me sending it to them for a repair, at cost, if it breaks!  Augh!

     

    Anyway, I do appreciate your response in this Beth, and I look forward to ordering these soon.

    Thanks,

    Josh 

     

    Tuesday, February 12, 2008 9:42 PM
  •  

    Hi Josh,

    Thanks for the submitting your incident response number.

    I have sent you a request to the email address you provided.

    Thanks,

    Beth

     

    Monday, February 18, 2008 4:46 PM