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BONUS PACK Eligibility Failure???

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I bought VISTA ULTIMATE OEM (66R-00765) and just activated it and went straight to the website to get the Bonus Pack. My computer shows activated and and the above code is the result of the diagnostics.

I bought this system (in pieces) in the states (online) and had it shipped over to me (in Germany because I'm with the Army overseas) at my APO (Army Post Office) mail box (which is the same as a US address). I plan to have the Bonus Pack stuff shipped to my mom (in the States) because APO tends to be a problem for most manufacturers. I hope this is allowed? In the mean time is it possible to find out if there's a problem with the software or my eligibility?

Thanks.

Josh

Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-GGV93-8KK3M-876DV
Windows Product Key Hash: NT/JVIWdlyVg/J/yo829ghmwQ6o=
Windows Product ID: 89580-OEM-7300533-84707
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6000.2.00010100.0.0.001
CSVLK Server: N/A
CSVLK PID: N/A
ID: {20F5480D-7986-4D8C-A0B5-1ABCEA3D681A}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071009-1548
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{20F5480D-7986-4D8C-A0B5-1ABCEA3D681A}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-876DV</PKey><PID>89580-OEM-7300533-84707</PID><PIDType>3</PIDType><SID>S-1-5-21-3421541279-4197084764-4126456798</SID><SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20070906000000.000000+000</Date></BIOS><HWID>6A303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>BC44ACD4A755F78</Val><Hash>xvZ3Cw4YXiVIaAw94LVyvAF/N14=</Hash><Pid>81608-956-5967726-65975</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Monday, February 11, 2008 9:14 PM

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Dear Josh,

Thank you for your interest in the Buy Local program. From the situation you described you should be eligible for these offers. Unfortunately, since you are out of the country this will take a few extra steps to complete the process.

Please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. We will then contact you directly.

Thank you,

Beth

Tuesday, February 12, 2008 1:20 AM
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Hi Beth,

Thank you for your quick response. Here is the confirmation number from the submission:

Confirmation number: 1058534684

I'm a little upset with Microsoft right now. I just had my XBOX 360 Elite two year warranty extension denied (today) because I'm at an APO box as well. I wait over a year to get one (AAFES), I drop $450 for the Elite, but can't get an extension on the warranty because I have an APO box??? Where is the logic in this? Doesn't Microsoft realize that there are US citizens living over seas (mostly military) - and that our money is as good as it is in the states? I will be using white-out and will be resending the warranty info to be at my mom's house in the states. By the time my time is up here I will be back there anyway. I expect it to be denied becuase it's past the 10 day mark now...go figure! It's no wonder people turn to piracy (or Linux or Sony)! I bet Microsoft wouldn't have a problem with me sending it to them for a repair, at cost, if it breaks! Augh!

Anyway, I do appreciate your response in this Beth, and I look forward to ordering these soon.

Thanks,

Josh

Tuesday, February 12, 2008 9:42 PM
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Hi Josh,

Thanks for the submitting your incident response number.

I have sent you a request to the email address you provided.

Thanks,

Beth

Monday, February 18, 2008 4:46 PM

All replies

0

Sign in to vote

Dear Josh,

Thank you for your interest in the Buy Local program. From the situation you described you should be eligible for these offers. Unfortunately, since you are out of the country this will take a few extra steps to complete the process.

Please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. We will then contact you directly.

Thank you,

Beth

Tuesday, February 12, 2008 1:20 AM
0

Sign in to vote

Hi Beth,

Thank you for your quick response. Here is the confirmation number from the submission:

Confirmation number: 1058534684

I'm a little upset with Microsoft right now. I just had my XBOX 360 Elite two year warranty extension denied (today) because I'm at an APO box as well. I wait over a year to get one (AAFES), I drop $450 for the Elite, but can't get an extension on the warranty because I have an APO box??? Where is the logic in this? Doesn't Microsoft realize that there are US citizens living over seas (mostly military) - and that our money is as good as it is in the states? I will be using white-out and will be resending the warranty info to be at my mom's house in the states. By the time my time is up here I will be back there anyway. I expect it to be denied becuase it's past the 10 day mark now...go figure! It's no wonder people turn to piracy (or Linux or Sony)! I bet Microsoft wouldn't have a problem with me sending it to them for a repair, at cost, if it breaks! Augh!

Anyway, I do appreciate your response in this Beth, and I look forward to ordering these soon.

Thanks,

Josh

Tuesday, February 12, 2008 9:42 PM
0

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Hi Josh,

Thanks for the submitting your incident response number.

I have sent you a request to the email address you provided.

Thanks,

Beth

Monday, February 18, 2008 4:46 PM

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BONUS PACK Eligibility Failure???

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