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cant validate or open windows update RRS feed

  • Question

  • Can't get it open windows update or validate in order to do other updates, like windows defender.

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-QC682-WGXQT-F2X4G
    Windows Product Key Hash: BcrStFSCBuvvtx6N+rgEnluagA8=
    Windows Product ID: 55277-OEM-2113671-37990
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {F0C2E051-2097-43BB-B7F2-F069E94EB8D1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

     

    Wednesday, June 25, 2008 11:08 PM

Answers

All replies

  • snake1955,

     

    Our tools for analyzing the diagnostic report indicate that the Windows XP Home is genuine.

     

    Please visit the website for validating Windows XP :

    http://www.microsoft.com/genuine/diag/

     

    Allow the scripts to run and fix any errors that may come up.

    If you are still having issues, please repost back into this thread.

     

    Lori MS

    Thursday, June 26, 2008 5:04 PM
  • The diagnostic tool passed on everything. However, when I try to validate windows, i get "You have encountered an unknown error. Please contact your local product support team for further assistance with this issue. [0x80080299]. I have looked that up and still can't get anywhere. Could a virus cause this issue? I ran spybot with the latest updates and I have avast antivirus loaded on my os, but when it says all clear and I go to the web, a couple adwares still pop up.

     

     

    Thursday, June 26, 2008 10:31 PM
  • snake1955,

     

    Please visit this article as it has information on a workaround to resolving the Error 0x80080299:

     

    http://support.microsoft.com/default.aspx/kb/919868

     

    I hope this helps!

     

    Lori MS

     

    Tuesday, July 1, 2008 4:03 PM