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Validation issue (repeat?) RRS feed

  • Question

  • Bought this Key(software bundle w/ COA and legit CD) online w/ most of the rest of my computer.  Appears the copy in illegal.  What do i do now?  I would like to get this copy validated if possible.  If not how should i go about reporting the business and/or getting my money back?

     

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Invalid Product Key
    Windows Product Key: *****-*****-623VC-X6MR2-BC8MQ
    Windows Product Key Hash: bD3mBO9yZKuTM2UXKQN2W90xfz4=
    Windows Product ID: 55274-640-6113656-23578
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: MWG965B
    ID: 03500408-e999-4a5e-937f-af20a4e7564c
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 12
    Cache refresh Interval: 16417 seconds
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\NETSCAPE\NETSCA~1\NETSCAPE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>03500408-e999-4a5e-937f-af20a4e7564c</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-BC8MQ</PKey><PID>55274-640-6113656-23578</PID><PIDType>1</PIDType><SID>S-1-5-21-1229272821-1383384898-839522115</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7021</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>Version 07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>8560379F0184226B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17793</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, July 11, 2006 10:40 PM

Answers

  • Unfortunately, both your copies of Windows and Office are not genuine - both are using Volume License types that are not normally available for retail sale (only really available for corporate and large business usage).

     

    You can submit counterfeit reports (assuming you have high quality media - examples of which can be found at www.howtotell.com) by going to www.microsoft.com/genuine, click validate. That will take you to the validation failure page, where you click "See all options" and you will have the ability to file a counterfeit report against a company, and may also qualify you for a free WGA Kit.

     

    -phil liu

    Tuesday, July 11, 2006 11:17 PM