Windows 7 build 7601 not genuine but been fine for last year+ RRS feed

  • Question

  • I have just been getting messages saying my windows is not genuine. I have tried a few of the steps posted on similar problem topics and it is not working. I have been using this computer with windows for well over a year with no problems. Can anyone please help me.

    Here is my report,

    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-JTWDP-MR7JM-RK8RW
    Windows Product Key Hash: Zd6qL/69phwic/Up7vR2r6uaTjI=
    Windows Product ID: 00359-232-6143392-86746
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {2FDB797E-2EC3-4122-98B5-6C87C02018B9}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\google\chrome\application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2FDB797E-2EC3-4122-98B5-6C87C02018B9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RK8RW</PKey><PID>00359-232-6143392-86746</PID><PIDType>5</PIDType><SID>S-1-5-21-3461435819-3970791839-3816265411</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.80</Version><SMBIOSVersion major="2" minor="5"/><Date>20110825000000.000000+000</Date></BIOS><HWID>E36C3607018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65389</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00172-232-614339-00-2057-7601.0000-0362013
    Installation ID: 008691702921711506933624397263370521682682601850060994
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RK8RW
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 05/02/2013 12:30:15

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:4:2013 14:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   082511  APIC1828
      FACP   A_M_I   OEMFACP
      SRAT   AMD     FAM_F_10
      MCFG   082511  OEMMCFG
      OEMB   082511  OEMB1828
      AAFT   082511  OEMAAFT

    Tuesday, February 5, 2013 12:36 PM


All replies

  • The Key in use is an MSDN Key from a not-for-resale MSDN account.

    Unless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so. 

    You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key (all they are trying to do is to get past the 45-day claims window or avoid you sending the evidence of their crimes to the authorities)


    Please read the following posts.... .................................








    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.


    see also this post....





    Also - have a look at this video....





    You may be able to get a complimentary copy of the OS from Microsoft - fill in the Counterfeit report here...




    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, February 5, 2013 12:42 PM
  • Thanks,

    I am not an MDSN subscriber and had bought the computer from an ebay shop over a year ago. I hadn't had any problems until yesterday and don't want anymore so I completed the counterfeit report and will hope it can be replaced.  As far as I had been aware until now everything was legit. I am surprised that this can come to light so long after the start of using. I hope it gets resolved..

    Tuesday, February 5, 2013 2:25 PM
  • Is there a COA sticker on the case of the machine?

    Have you made a complaint to the vendor and to eBay?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, February 5, 2013 2:38 PM
  • I can't find a COA sticker. I have contacted the vendor and will complain to eBay.

    Do you think microsoft will replace my copy of windows in this case?

    Tuesday, February 5, 2013 2:51 PM
  • I suspect not, because of it being pre-installed.

    Historically, all free replacements that I've heard of have been for 'retail' copies of Windows, where the applicant has had to send in the disks and packaging together with the appropriate paperwork.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, February 5, 2013 2:55 PM
  • Hmmmm, I am sending back the windows recovery disks sent with th PC and the relevant paperwork and will hope for the best.

    Presuming they dont replace this will I have to buy a legitimate copy of windows?

    Tuesday, February 5, 2013 2:58 PM
  • Afraid so - MS are usually pretty quick to respond one way or the other, and your system won't get any less usable than it already is (unless the problem extends over 30 days, and you have MSE installed), so hang fire, and start saving :)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, February 5, 2013 3:04 PM
  • Well that seems to be the way today is going! I use MSE, can you suggest a good free replacment? If I do a windows backup will I be able to use it for the legitimised windows?

    Thanks for your help

    Tuesday, February 5, 2013 3:19 PM
  • MSE should be on a 30-day countdown now - how many days does it have left?

    Should it come to it, simply uninstall MSE on the last day, and install Avast free (one of the best of the freebies).

    Once/if MS agree to a replacement, you should be able to simply swap in the new Key from the Get Genuine Kit, and activate that - no hassle :)

    Likewise, if you purchase a Full Retail package (from a reputable dealer!) of Windows 7 Home Premium, swap in the Key and you're away. If you can't get hold of the full retail Win7, you may be able to force an upgrade install using a Full Retail package for Windows 8 Pro. (I haven't tried it - you may want to ask if it's possible in the Answers/Community forums)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, February 5, 2013 3:40 PM
  • Thanks again,

    I will post the outcome of it all

    Tuesday, February 5, 2013 3:47 PM