My computer crashed, so I got a new one and Office will not validate

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  Please follow this troubleshooting procedure:

   

  1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

   

  2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

   

  3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

   

  4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

   

  Saturday, January 26, 2008 5:38 AM
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  Thank you.

   

  This issue is a result of my old computer crashing, getting a new PC and installing my genuine student version of Office 2007 on my new PC.

   

  Here is the information

   

  Diagnostic Report (1.7.0066.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: 0x0
  Cached Validation Code: 0x0
  Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
  Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
  Windows Product ID: 89578-OEM-7332157-00061
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6000.2.00010300.0.0.003
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {1A2AA76A-ADE7-4136-AF45-019286C4CD10}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6000.vista_gdr.071009-1548
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: N/A
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 104 Unknown PID
  OGA Version: Registered, 1.6.21.0
  Signed By: Microsoft
  Office Diagnostics: B4D0AA8B-531-645_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{1A2AA76A-ADE7-4136-AF45-019286C4CD10}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3330667615-2896241590-4013715524</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario C700 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.22</Version><SMBIOSVersion major="2" minor="4"/><Date>20071214000000.000000+000</Date></BIOS><HWID>91313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>417ED8EECC2DF71</Val><Hash>P7kYesfX8iZivalVM6OQuZYJhNQ=</Hash><Pid>89446-952-6060054-65778</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

   

  Saturday, January 26, 2008 6:16 PM
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  Hello augustg,

   

  It appears your Microsoft Office Suite is showing as non-genuine.  Is the Office Suite a trial version which came pre-installed with your system?  Have you installed a trial version of Office Ultimate 2007?  You are receiving an error status 104 which is an unknown PID. This could be attributed to a Beta/Trial version of Office you previously installed and used. In turn maybe some of the remnants were left behind during the removal process. This may have caused the false positive error code 104.  Please use the Office disk and uninstall the software.   Once you have completed the above steps let’s try validating Office again at http://www.microsoft.com/genuine and clicking the “Validate Office” button.  After you have completed the Office removal process and validation is still failing please follow the steps below:

  1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
  2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012   click RUN.
  3) When the tool loads, click “CONTINUE”.
  4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.
  5) From the Windows tab, click the COPY button.
  6) Please reply back to this post and PASTE the entire results into reply of this post. 
  We can take a look at it and offer you some suggestions as to how to resolve this issue.

   

  Thank you,

  Matt Prall, MS
  OGA Forum Manager

  Tuesday, January 29, 2008 4:44 PM