Computer locked up after trouble reading a CD and shutting down RRS feed

  • Question

  • I was trying to install Microsoft Office 2003 on my Windows Vista Home Premium operating system when my computer had trouble reading the CDROM disk.  The "My Computer" window seemed to lock up with no drive or folder information displayed, so I removed the CDROM disk and initiated a normal shutdown of Windows Vista. The computer then locked up and would not complete the shutdown for several hours, not even responding to Ctrl Alt Del, so I was forced to cut power to the computer. After rebooting, I got a blue screen. I booted from a Windows Vista recovery CD to repair my computer, and, after a reboot, I still got a blue screen. So, the next time that I rebooted my computer, I pressed F8 and selected the Last Known Good Configuration menu option or words to that effect.  I was then able to reboot into Windows Vista, but it informed me that an unauthorized change had been made and that Windows Vista was not genuine.  All of my System Restore points were gone for some reason. Some messages in the event log indicate that the NTUSER.DAT hive was corrupted and replaced and that I might have lost some data.  Another event log entry said that some other registry information was corrupted and replaced and that I might have lost some data.  All of this should not happen just because one has trouble reading from a CD. When you tell the computer to shut down, it should shut down instead of stubbornly trying to read from a CDROM disk.  I was later able to complete the installation of Office 2003, but Windows Vista still thinks that Windows Vista is not genuine.

    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-GKQM9-62FD6-XQQ2K
    Windows Product Key Hash: 8MOgXIi4AvB+qM6yqpBcjKtQ8ME=
    Windows Product ID: 89578-OEM-7219153-53087
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {C7EBE822-05DC-4D69-B762-3BCCC8D0C386}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered,
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error: T:20100914195504957-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C7EBE822-05DC-4D69-B762-3BCCC8D0C386}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XQQ2K</PKey><PID>89578-OEM-7219153-53087</PID><PIDType>8</PIDType><SID>S-1-5-21-209127514-2297950548-2835018003</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>GT5636E</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MQ96510J.86A.1709.2007.1010.1926</Version><SMBIOSVersion major="2" minor="4"/><Date>20071010000000.000000+000</Date></BIOS><HWID>3F333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>86D917FC1F81500</Val><Hash>cPHlnVJpXknsDw1NmgUILMAsbog=</Hash><Pid>73931-640-4339835-57976</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    Windows Activation Technologies-->

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         DG965OT
      FACP            INTEL         DG965OT
      HPET            INTEL         DG965OT
      MCFG            INTEL         DG965OT
      WDDT            INTEL         DG965OT
      ASF!            INTEL         DG965OT
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm

    Thursday, September 16, 2010 12:07 AM


  • Windows is not seeing the SLP bios marker. Please review and attempt the following instructions and let us if it works.


    Look on the bottom of your computer for a COA sticker, it may be inside the battery compartment, install that key by navigating to system properties in the control panel (or pressing pause and win keys at the same time), scroll to the bottom of the page and click on change product key.

    Now, activate by phone

    Activate by phone

    1. Type "slui 4" in the start menu search box, hit enter

    2. Select country or region

    3. Dial the number, DO NOT select any menu options, just wait and a person will pick up.

    4. activate by phone.



    The other symptoms described sound like possible malware or hardware issues. I think more troubleshooting may be needed. I would suggest malwarebytes and if you confirm that you have malware the best place for assistance is bleepingcomputer http://www.bleepingcomputer.com/ 

    For further troubleshooting try the MS answer forums, unless of course you have further WGA issues then post here.

    • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 6:25 PM
    Thursday, September 16, 2010 1:35 AM