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"windows not genuine" after repairs RRS feed

  • Question

  •  I purchased my laptop with Vista in November 2009. When the motherboard went out this summer, I brought it in for repairs, and a couple of days after I got it back, I lost access to the Start menu, all files, etc., and a notice in the bottom right of the screen says my version of windows is not genuine. I have put in the disk that came with the computer that says "Y510 Vista Drivers v3.1" on it, but the computer doesn't respond to it and I don't know what else to try.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
    Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
    Windows Product ID: 89578-OEM-7332157-00056
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {6979D66A-51D9-46D1-ACEC-4789AD81811D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6979D66A-51D9-46D1-ACEC-4789AD81811D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-1678260164-3314228599-2861966032</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>INVALID   </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>06CN23WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20071120000000.000000+000</Date></BIOS><HWID>22303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16386
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500056-02-1033-6000.0000-1812010
    Installation ID: 008311274572231265798560397562753492788441789650669513
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 2TB37
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABwABAAIAAQABAAAAAwABAAEAJJRgIK5mDgYEFEpRRLnKsfyQRoM4GazzUjPy9NpKPB56PaxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  OEMAPIC
      FACP   LENOVO  CB-01  
      HPET   LENOVO  OEMHPET
      BOOT   LENOVO  OEMBOOT
      MCFG   LENOVO  OEMMCFG
      OEMX   LENOVO  OEMX1  
      ECDT   LENOVO  OEMECDT
      OEMB   LENOVO  AMI_OEM
      GSCI   LENOVO  GMCHSCI
      ATKG   A_M_I_  OEMATKG
      SSDT   PmRef  CpuPm

     

    Sunday, August 29, 2010 2:46 PM

Answers

  • "hwikle" wrote in message news:7f10e10f-b1c1-4f80-b7a5-88ea1d8f1827...

     I purchased my laptop with Vista in November 2009. When the motherboard went out this summer, I brought it in for repairs, and a couple of days after I got it back, I lost access to the Start menu, all files, etc., and a notice in the bottom right of the screen says my version of windows is not genuine. I have put in the disk that came with the computer that says "Y510 Vista Drivers v3.1" on it, but the computer doesn't respond to it and I don't know what else to try.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
    Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
    Windows Product ID: 89578-OEM-7332157-00056
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {6979D66A-51D9-46D1-ACEC-4789AD81811D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6979D66A-51D9-46D1-ACEC-4789AD81811D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-1678260164-3314228599-2861966032</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>INVALID   </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>06CN23WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20071120000000.000000+000</Date></BIOS><HWID>22303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16386
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500056-02-1033-6000.0000-1812010
    Installation ID: 008311274572231265798560397562753492788441789650669513
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 2TB37
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABwABAAIAAQABAAAAAwABAAEAJJRgIK5mDgYEFEpRRLnKsfyQRoM4GazzUjPy9NpKPB56PaxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  OEMAPIC
      FACP   LENOVO  CB-01  
      HPET   LENOVO  OEMHPET
      BOOT   LENOVO  OEMBOOT
      MCFG   LENOVO  OEMMCFG
      OEMX   LENOVO  OEMX1  
      ECDT   LENOVO  OEMECDT
      OEMB   LENOVO  AMI_OEM
      GSCI   LENOVO  GMCHSCI
      ATKG   A_M_I_  OEMATKG
      SSDT   PmRef  CpuPm

     


    Interesting report, that one - someone has gone to great lengths to hide the fact that the system is possibly no longer based on valid motherboard.
    Your problem is that the current motherboard doesn't have the correct 'bits' in the BIOS to correctly certify the OEM_SLP Key that it is currently using.
    You need to use the Change Product Key option in the System Properties page to change the product Key to that on the base of the laptop. (ASSUMING that the key on the laptop is for Vista Home Premium!).
    Once you've done that, you my need to activate by phone, rather than over the internet.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 29, 2010 6:32 PM
    Moderator