"windows not genuine" after repairs

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  "hwikle" wrote in message news:7f10e10f-b1c1-4f80-b7a5-88ea1d8f1827...

   I purchased my laptop with Vista in November 2009. When the motherboard went out this summer, I brought it in for repairs, and a couple of days after I got it back, I lost access to the Start menu, all files, etc., and a notice in the bottom right of the screen says my version of windows is not genuine. I have put in the disk that came with the computer that says "Y510 Vista Drivers v3.1" on it, but the computer doesn't respond to it and I don't know what else to try.

   

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0x80004005
  Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
  Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
  Windows Product ID: 89578-OEM-7332157-00056
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6000.2.00010300.0.0.003
  ID: {6979D66A-51D9-46D1-ACEC-4789AD81811D}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.42.0
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6000.vista_rtm.061101-2205
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{6979D66A-51D9-46D1-ACEC-4789AD81811D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-1678260164-3314228599-2861966032</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>INVALID   </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>06CN23WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20071120000000.000000+000</Date></BIOS><HWID>22303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.0.6000.16386
  Name: Windows(TM) Vista, HomePremium edition
  Description: Windows Operating System - Vista, OEM_SLP channel
  Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89578-00146-321-500056-02-1033-6000.0000-1812010
  Installation ID: 008311274572231265798560397562753492788441789650669513
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
  Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
  Partial Product Key: 2TB37
  License Status: Unlicensed

  Windows Activation Technologies-->
  N/A

  HWID Data-->
  HWID Hash Current: PgAAAAEABwABAAIAAQABAAAAAwABAAEAJJRgIK5mDgYEFEpRRLnKsfyQRoM4GazzUjPy9NpKPB56PaxWKoU=

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   LENOVO  OEMAPIC
    FACP   LENOVO  CB-01  
    HPET   LENOVO  OEMHPET
    BOOT   LENOVO  OEMBOOT
    MCFG   LENOVO  OEMMCFG
    OEMX   LENOVO  OEMX1  
    ECDT   LENOVO  OEMECDT
    OEMB   LENOVO  AMI_OEM
    GSCI   LENOVO  GMCHSCI
    ATKG   A_M_I_  OEMATKG
    SSDT   PmRef  CpuPm

   

  
  

  Interesting report, that one - someone has gone to great lengths to hide the fact that the system is possibly no longer based on valid motherboard.

  Your problem is that the current motherboard doesn't have the correct 'bits' in the BIOS to correctly certify the OEM_SLP Key that it is currently using.

  You need to use the Change Product Key option in the System Properties page to change the product Key to that on the base of the laptop. (ASSUMING that the key on the laptop is for Vista Home Premium!).

  Once you've done that, you my need to activate by phone, rather than over the internet.

  
  --
  
  

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by Darin Smith MS Monday, August 30, 2010 9:26 PM

  Sunday, August 29, 2010 6:32 PM

  Moderator