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Your sign-in information could not ne verified RRS feed

  • Question

  • When trying to open the current Money program, Money Plus Sunset Deluxe, I continue to receive the following error message; “Your sing-in information could not be verified. Go online and then re-enter your sign-in information.

    Which I also did such, but I am still receiving the same error message. I am using my Windows Live ID and have no problem logging into windows live site using the same credentials. Cannot even get into program to remove Live Id requirement.

    Getting no help from live and/or chat tec. Support, anybody having same problems and/or ideas correcting problem.

    Tuesday, May 8, 2012 9:10 PM

All replies

  • Disconnect from the Internet.  Pull your ethernet cable or turn off
    your modem -- whatever it takes.  Start Money, click below the
    password field to select "I want to sign in to Money directly,
    without access to all online services." then click Next.


    I you get into your file, and if you are using Money 2006 or later,
    remove your LiveID.  Do not attempt to change your LiveID.  If you
    already changed your LiveID, use the credentials that were in
    effect at the time that you saved that Money file.  To remove the
    Live ID, go to File-PasswordManager, and choose to remove your
    LiveID.  To remove or add a conventional password, also see
    File->PasswordManager.

    The password is case-sensitive.  If you are not sure of your
    credentials, write down what you remember.  Consider permutations.
    Check your notes.  You will not get into the file without those
    credentials in effect when the file was saved.

    Tuesday, May 8, 2012 11:04 PM
    Moderator
  • I get the same message. I have tried to click on the box below to sign on without using online services and I still cannot sign on with out a password. Very frustrated
    Friday, May 11, 2012 1:23 AM