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Spyware missed by OneCare RRS feed

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  • The first 5 are not files, they are URLs and domains. What reported these to you?

     

     Follow the instructions in this post, http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=662566&SiteID=2, to report a virus that is not cleaned by OneCare and to get help in removal.

     

    -steve

    Thursday, November 22, 2007 4:04 AM
    Moderator
  • I have a similar problem - OneCare periodically (daily) pops up a dialogue box saying that it's potentially stopped a hazardous program from running and identifies worm.netsky@p.mm (from memory!)

     

    What do I have to do to eliminate this issue?

     

    Symantec, Spyware Doctor, AdAware & SpyBot don't find anything!

     

    Many thanks!

    Friday, January 11, 2008 1:38 AM
  •  Ram® wrote:

    I have a similar problem - OneCare periodically (daily) pops up a dialogue box saying that it's potentially stopped a hazardous program from running and identifies worm.netsky@p.mm (from memory!)

     

    What do I have to do to eliminate this issue?

     

    Symantec, Spyware Doctor, AdAware & SpyBot don't find anything!

     

    Many thanks!

    If you are running Symantec *and* OneCare, you need to remove one of them. If you have real time protection enabled in any of the other 3 programs you are using disable it. (Adwatch in Adaware, Tea Timer in Spybot)

    Open OneCare, click on Change Settings, Logging tab, click on create a support log button. A report will open in your browser. Scroll to the virus and spyware section to identify where the virus was detected. If OneCare is not removing the threat (after disabling or removing any other active protection) contact OneCare support for help - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Friday, January 11, 2008 4:07 PM
    Moderator
  •  

    The OP is from November.  I turned my computer on this morning to find the same virus.  Surely someone has sent a sample in by now, yet OneCare still didn't detect it on my computer.  I'm going to submit it, but that's ridiculous.  Not to mention that the link to Support didn't work.
    Monday, February 18, 2008 6:17 PM
  • What happens when you try to reach support? Do you mean you can't access the FAQ post or that submitting an email support case fails?

    As for why this was missed, I can only suggest that malware is constantly changing. I agree that this should have been detected and blocked by OneCare.

    -steve

    Monday, February 18, 2008 6:27 PM
    Moderator
  •  

    FAQ isn't helping me & my e-mail attemps have failed.  Possibly on my end, I guess.  It has brought up so many processes on my computer that I can't even figure out where it is originating.  I'm not sure where to go from this point.
    Monday, February 18, 2008 6:38 PM
  • Roger,

     

    I agree with you. It can't even get rid of adssite.

    It driving me crazy.

     

    Richard

    Monday, February 18, 2008 8:00 PM
  •  KellyKR wrote:

     

    FAQ isn't helping me & my e-mail attemps have failed.  Possibly on my end, I guess.  It has brought up so many processes on my computer that I can't even figure out where it is originating.  I'm not sure where to go from this point.

    Kelly, email me with "OneCare" in the subject line and this link - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2864415&SiteID=2 - pasted in the message body. Tell me what country you are located in. I'll see if I can hook you up with support for help.

    sboots@mvps.org

     

    -steve

    Tuesday, February 19, 2008 1:44 AM
    Moderator
  • Despite what Steven Boots says, they are indeed a worm on the computer posing as antivirus protection, and my spyware/antivirus is not killing it either.  SOMEBODY needs to address this problem!

    Friday, April 11, 2008 7:27 PM
  •  Heide Mae wrote:
    Despite what Steven Boots says, they are indeed a worm on the computer posing as antivirus protection, and my spyware/antivirus is not killing it either.  SOMEBODY needs to address this problem!

    Heide Mae, I don't recall *ever* stating that there was no such worm. In fact, I've noted in my previous replies to this thread that it is most certainly possible that a worm or virus was indeed missed by OneCare and suggested that OneCare support could help with removal and that this was the proper path (contacting support) to report a missed threat.

     

    So, the "somebody" would be support for OneCare, if you are a OneCare user, or support for whatever product you are using for protection. Here's my "stock" reply, including a number of "somebodies" -

     

    If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If  you are not using Windows Live OneCare, you are off topic for this forum. This is not a general forum for viruses, spyware, or Windows Help. For help with spyware issues, you may want to try the forums here: 

    http://aumha.net/ For help with virus removal, contact the maker of your Antivirus program.

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.

     

    -steve

    Saturday, April 12, 2008 1:17 AM
    Moderator