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Message pops up saying "an unauthorized change was made to windows" PLEASE HELP! RRS feed

  • Question

  • Message pops up saying "An unauthorized change was made to windows".  The error code on it is 0xC004D401.  This started happening out of nowhere.  I have never changed my OS or system restored.  I purchased this laptop on clearance, and it was a floor model.  Windows Vista Home Premium came with it.  I know it was not pre-owned because I worked in the electronics dept of the store I purchased it from.  When I check whether the OS is genuine, it says that it's not.  Here is my diagnostic validation info:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89583-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {762D64A7-5543-4CDC-8970-2F9C25CDF345}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error: K:20120306043729539-M:20120309154653911-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{762D64A7-5543-4CDC-8970-2F9C25CDF345}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89583-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-2945334868-585713844-2364730537</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite M305</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V3.20   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090108000000.000000+000</Date></BIOS><HWID>4F313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAQABAAIAAwABAAAAAwABAAEA6GEkbpy5Wgl2s35chnYAC6aw8vTy6uqjmAGsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CRESTLNE
      FACP   T0SQCI  TOSQCI00
      HPET   TOSQCI  TOSQCI00
      BOOT   PTLTD   $SBFTBL$
      MCFG   TOSQCI  TOSQCI00
      APIC   INTEL   CRESTLNE
      SLIC   TOSQCI  TOSQCI00
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci

     

    I don't understand how or why this is happening when nothing has ever been changed on this computer.  I purchased it over 2 years ago, and this problem started happening about 10 months ago.  It pops up after logging in on the user screen only.  If I click learn more it does nothing but pop back up, and if I click close it goes back to the user screen, but won't let me into my OS on any user.  If I restart the computer and try again, it doesn't happen at all.

    In addition, I have never been able to install updates.  I get error code 80070002.  Followed all help steps, and some from the forums, and nothing worked.  Currently trying to install off the site.

    Not sure if these problems are any relation to itunes, but when I download itunes and try to install it, it comes up with an error that includes error code 80070002.  I have also tried taking the installation file from my other computer (which it works on), and I get the same error.  It reads

    An error occured during the installation of assembly 'Microsoft.VC80.CRT,type="win32",version="8.0.50727.6195",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86"". Please refer to Help and Support for more information. HRESULT: 0x80070002

    PLEASE SOMEONE HELP ME WITH THIS! I like to consider myself computer savvy, and I haven't been able to figure this stuff out at all, even following the steps in some of the threads!

    Friday, March 9, 2012 9:26 PM

Answers

  • "dj_astraea" wrote in message news:c60f9bf5-3ed6-4e7c-b1cf-9bb8d05ec95b...
    Well, I tried it anyway, although I knew it would be futile, and it was.  Nothing different happened.  I have never been able to install updates, even before I had my AV (which is avast, btw).  I had a 30 mcafee trial when I bought this, so I didn't get avast until that expired.  Thanks for the idea, got any better ones?
    Your root problem is almost certainly that you never properly removed McAfee.
    First uninstall anything remaining of McAfee, then run the MCPR tool to remove what’s left.
    reboot (even if it doesn’t ask for it).
    If Avast is back in again already, uninstall that and use their removal tool - http://www.avast.com/uninstall-utility
    reboot
    now run another MGADiag report. and post the result – I’ll look at it in the morning.
    If the system then shows as genuine, you can install MSE temporarily until SP2 is installed
    then you should be able to install SP2.
    If not, then
    run the usual checking tools.
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
    Post a new MGADiag report with details of any error messages encountered.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, March 14, 2012 2:02 AM
    Moderator

All replies

  • "dj_astraea" wrote in message news:7f2578e2-b395-4309-9c39-efefa435c5fa...

    Message pops up saying "An unauthorized change was made to windows".  The error code on it is 0xC004D401.  This started happening out of nowhere.  I have never changed my OS or system restored.  I purchased this laptop on clearance, and it was a floor model.  Windows Vista Home Premium came with it.  I know it was not pre-owned because I worked in the electronics dept of the store I purchased it from.  When I check whether the OS is genuine, it says that it's not.  Here is my diagnostic validation info:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89583-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {762D64A7-5543-4CDC-8970-2F9C25CDF345}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error: K:20120306043729539-M:20120309154653911-

    This sticky should help

    http://social.microsoft.com/Forums/en-US/genuinevista/thread/a3145e58-eaea-43e5-b2db-c15885076c48


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, March 10, 2012 9:13 AM
    Moderator
  • Thanks, but I can't install windows updates either, so uninstalling my AV would be futile.  I can't install updates, itunes won't install, AND I'm getting the "unauthorized change was made to windows".  I detailed all 3 problems in original thread message.
    Wednesday, March 14, 2012 1:29 AM
  • "dj_astraea" wrote in message news:84c01d34-62b2-417f-8a3d-a58618d098a0...
    Thanks, but I can't install windows updates either, so uninstalling my AV would be futile.  I can't install updates, itunes won't install, AND I'm getting the "unauthorized change was made to windows".  I detailed all 3 problems in original thread message.
     
    The reason you can;t install Windows Updates is possibly because Windows is in a non-genuine state – not the other way around.
    If you won’t follow instructions, then I’m afraid there is nothing that I can do for you.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, March 14, 2012 1:38 AM
    Moderator
  • Well, I tried it anyway, although I knew it would be futile, and it was.  Nothing different happened.  I have never been able to install updates, even before I had my AV (which is avast, btw).  I had a 30 mcafee trial when I bought this, so I didn't get avast until that expired.  Thanks for the idea, got any better ones?
    Wednesday, March 14, 2012 1:49 AM
  • "dj_astraea" wrote in message news:c60f9bf5-3ed6-4e7c-b1cf-9bb8d05ec95b...
    Well, I tried it anyway, although I knew it would be futile, and it was.  Nothing different happened.  I have never been able to install updates, even before I had my AV (which is avast, btw).  I had a 30 mcafee trial when I bought this, so I didn't get avast until that expired.  Thanks for the idea, got any better ones?
    Your root problem is almost certainly that you never properly removed McAfee.
    First uninstall anything remaining of McAfee, then run the MCPR tool to remove what’s left.
    reboot (even if it doesn’t ask for it).
    If Avast is back in again already, uninstall that and use their removal tool - http://www.avast.com/uninstall-utility
    reboot
    now run another MGADiag report. and post the result – I’ll look at it in the morning.
    If the system then shows as genuine, you can install MSE temporarily until SP2 is installed
    then you should be able to install SP2.
    If not, then
    run the usual checking tools.
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
    Post a new MGADiag report with details of any error messages encountered.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, March 14, 2012 2:02 AM
    Moderator
  • Did everything you said, and in the last step where I type sfc/scannow in the command prompt, it says "Windows Resource Protection could not start the repair service".

    I still can't update via Windows Updater.  I downloaded MSE and installed that no problem.  Then I downloaded SP2 and I'm having trouble installing it.  It comes up with Error: ERROR_FILE_NOT_FOUND(0x80070002).  Starting to feel like I'm running in circles here.....

    My diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89583-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {762D64A7-5543-4CDC-8970-2F9C25CDF345}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error: K:20120309164954027-M:20120309154653911-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{762D64A7-5543-4CDC-8970-2F9C25CDF345}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89583-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-2945334868-585713844-2364730537</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite M305</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V3.20   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090108000000.000000+000</Date></BIOS><HWID>4F313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00146-321-500237-02-1033-6001.0000-0282010
    Installation ID: 014331774096952172535312132692615455607160284231431004
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: RJ34F
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAQABAAIAAwABAAAAAwABAAEA6GEkbpy5Wgl2s35chnYAC6aw8vTy6uqjmAGsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CRESTLNE
      FACP   T0SQCI  TOSQCI00
      HPET   TOSQCI  TOSQCI00
      BOOT   PTLTD   $SBFTBL$
      MCFG   TOSQCI  TOSQCI00
      APIC   INTEL   CRESTLNE
      SLIC   TOSQCI  TOSQCI00
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci


     

    Wednesday, March 14, 2012 7:15 AM
  • "dj_astraea" wrote in message news:d007f385-5cd9-46e5-9f0e-808947ab26db...

    Did everything you said, and in the last step where I type sfc/scannow in the command prompt, it says "Windows Resource Protection could not start the repair service".

    I still can't update via Windows Updater.  I downloaded MSE and installed that no problem.  Then I downloaded SP2 and I'm having trouble installing it.  It comes up with Error: ERROR_FILE_NOT_FOUND(0x80070002).  Starting to feel like I'm running in circles here.....

    My diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89583-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite M305</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V3.20   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090108000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: RJ34F
    License Status: Licensed

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000


     

     
     
    Not at all – your Not Genuine problem has gone :)
    Your system is now seen as genuine by MGADiag – are you still getting the notifications?
    If not, then our job in this forum is done, and I have to  refer you to another forum for assistance with your other problems.
    I suggest that you post in the Answers forums for Win Vista System Repair, here.... http://answers.microsoft.com/en-us/windows/forum/windows_vista-system
    I suggest that you detail the following.
    1) include a link back to this thread for detailed history purposes
    2) The known problems
      • SFC fails with "Windows Resource Protection could not start the repair service".
      • Windows Updates has not worked for a long time
      • SP2 installation fails with ‘ERROR_FILE_NOT_FOUND(0x80070002)’
      • any other system problems you know of
      • the results of a full system scan with MSE – assuming that you installed that last night
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, March 14, 2012 9:45 AM
    Moderator
  • The notifications were random, and only at startup, where it wouldn't let me into the OS from the sign-in screen.  I'm not sure yet if that's resolved, I'll know after a few more times of shutting down and coming back to it.  Thank you for all your help!  Hopefully I can get these other issues resolved and be able to get these updates installed. It would also be really nice to be able to use itunes on this laptop instead of just my pc!

    If the notification comes back, I'll talk to you then!  Thanks again!

    Wednesday, March 14, 2012 12:27 PM
  • You're welcome - good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, March 14, 2012 1:01 PM
    Moderator