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Windows 7 is not Genuine <- Probably a leaked key RRS feed

  • Question

  • A friend of mine just had her personal Dell Latitude D820 laptop report not genuine.  

    Checked BIOS date, ok. Checked OEM match, seems ok. Noticed that the WAT files were all mismatched. Did a sfc /scannow

    I've read this site throughly, had her run the MGADiag, and I believe the problem comes from the fact that "a coworker tried to help and gave her a key to enter". The key on the bottom of the laptop is for XP. Searching Google... sorry... Bing (tm) to find the new key listed on 93,000 sites.  If she used to have a legitimate key, it is no longer and there is no record of what the correct key was.  Also see a link to "Keyfinder" on the desktop. (sigh, "helpful" people can be such a pain sometimes)

    Its a used laptop, so no official support. If I am correct about the now bunk key, is the best way for her to fix her laptop to buy a full version and change the key via right-click my computer etc...? Or should she reinstall the whole OS?  Either way, she needs to beat the 'helpful' person over the head with a brick.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
    Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
    Windows Product ID: 00371-OEM-8992671-00004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {B5E8DE6B-F742-4B48-9295-48FEC73B7ADA}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B5E8DE6B-F742-4B48-9295-48FEC73B7ADA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-914892262-3414498184-1692745946</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D820                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="4"/><Date>20100127000000.000000+000</Date></BIOS><HWID>13BB3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89388-726-2958074-65972</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:10:2011 15:30
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEAJJTym2Vy6k7+96bSXKYaWvlIehwsbiqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M07   
      FACP   DELL    M07   
      HPET   DELL    M07   
      MCFG   DELL    M07   
      ASF!   DELL    M07   
      TCPA   DELL    M07   
      SLIC   DELL    M07   
      SSDT   PmRef  CpuPm



    Tuesday, May 17, 2011 11:27 PM

Answers

  • The only way you are going to fix this issue is to reformat the hard drive and reinstall the original Windows XP operating system using a Dell Windows XP Reinstallation CD (How to Request Dell Backup Discs)

    or

    purchase a genuine "Full Version" Windows 7 edition and perform a "clean install".  Genuine editions of Windows 7 are available from the Microsoft Store.


    Carey Frisch
    Wednesday, May 18, 2011 12:14 AM
    Moderator
  • "rstimson" wrote in message news:8ab8b87e-c01f-42c3-8754-4d754fd0c475...

    Forgot to mention that the sfc /scannow only fixed: 

    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    The WAT files were still bad after reboot.


    The installation of Windows is non-genuine - the above file errors are typical of a system that has used RemoveWAT to circumvent the activation requirements.
    As Carey says, the cheapest solution is to reinstall Windows XP.
    If your friend wants to keep Windows 7 on the system then she'd have to purchase a Full Retail Win 7 Pro pack - and should ideally still do a clean install, as there's no telling what else may have been installed along with the counterfeit Windows.
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 18, 2011 6:48 AM
    Moderator

All replies

  • Forgot to mention that the sfc /scannow only fixed: 

    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    The WAT files were still bad after reboot.

    Tuesday, May 17, 2011 11:33 PM
  • The only way you are going to fix this issue is to reformat the hard drive and reinstall the original Windows XP operating system using a Dell Windows XP Reinstallation CD (How to Request Dell Backup Discs)

    or

    purchase a genuine "Full Version" Windows 7 edition and perform a "clean install".  Genuine editions of Windows 7 are available from the Microsoft Store.


    Carey Frisch
    Wednesday, May 18, 2011 12:14 AM
    Moderator
  • A key from a coworker would be a problem requiring purchase of a retail license.  However, the error is

    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    and some file mismatches indicating possible corruptions or a need for validation.

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100 

    Noel can comment better than I on this kind of issue.  Hold off until he does.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, May 18, 2011 12:23 AM
    Answerer
  • "rstimson" wrote in message news:8ab8b87e-c01f-42c3-8754-4d754fd0c475...

    Forgot to mention that the sfc /scannow only fixed: 

    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    The WAT files were still bad after reboot.


    The installation of Windows is non-genuine - the above file errors are typical of a system that has used RemoveWAT to circumvent the activation requirements.
    As Carey says, the cheapest solution is to reinstall Windows XP.
    If your friend wants to keep Windows 7 on the system then she'd have to purchase a Full Retail Win 7 Pro pack - and should ideally still do a clean install, as there's no telling what else may have been installed along with the counterfeit Windows.
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 18, 2011 6:48 AM
    Moderator