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Windows 7 not genuine after Windows 10 update RRS feed

  • Question

  • I recently updated to Windows 10, I didn't like it so I decided to downgrade again.....It now says my windows is not genuine, and I don't have a disc or a product code since my computer was custom built and came with windows 7 professional 64 bit! Thanks for the help <3
    Tuesday, August 11, 2015 2:53 AM

Answers

  • The install is counterfeit.

    The installed Key is an OEM_SLP Key from a SAMSUNG computer- and ONLY valid on that make and model - your machine is based on a retailmotherboard, and has no COA sticker, so cannot support such a Key.

    You need to install a valid Product Key for Windows 7 Pro - or reformat and reinstall another version/edition of Genuine Windows


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, August 12, 2015 5:48 AM
    Moderator

All replies

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool

    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

     Once saved, run the tool.

    Click on the Continue button, which will produce the report.

     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x

      - in your own thread, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, August 11, 2015 5:45 AM
    Moderator
  • when you upgrade to windows 10 you will loose license of the OS you upgraded from, i suggest contacting MS support and explain your problem.

    How to activate Windows 7 manually (activate by phone)
     
    1) Click Start, and in the Search box type:   slui.exe  4
     
    2) Next press the 'ENTER' key
     
    3) Select your 'Country' from the list.
     
    4) Choose the 'Phone Activation' option.
     
    5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.
     
    6) Explain your problem clearly to the support person.

     
    http://support.microsoft.com/kb/950929/en-us



    • Edited by ameerxp Tuesday, August 11, 2015 11:47 AM
    Tuesday, August 11, 2015 11:46 AM
  • No you D NOT 'lose the license of the OS you upgraded from' - it is subsumed into the Upgrade but can be used again to replace the original OS back onto the machine.

    Most of the cases I have seen over the past couple of weeks where this type of thing has happened are either because

    1) The original Windows 7install was counterfeit - enabled by a hacker's Activation Exploit, which the Upgrade/Downgrade process breaks

    or

    2) because of a HD driver problem.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, August 11, 2015 12:07 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-76HMH-M4RKY-V4HX6
    Windows Product Key Hash: CegQyzk5Zd0qxFdtmueCy9UmviY=
    Windows Product ID: 00371-OEM-8992671-00013
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {7D87B277-F5B1-4CAC-A565-96B77B5B225C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150525-0603
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7D87B277-F5B1-4CAC-A565-96B77B5B225C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-V4HX6</PKey><PID>00371-OEM-8992671-00013</PID><PIDType>2</PIDType><SID>S-1-5-21-1106981976-1930734239-3760821825</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.10</Version><SMBIOSVersion major="2" minor="8"/><Date>20140428000000.000000+000</Date></BIOS><HWID>46283307018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700013-02-1033-7601.0000-2222015
    Installation ID: 010976232601891546052720035694708990943145893322092710
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: V4HX6
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 8/11/2015 6:32:30 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:10:2015 21:08
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAEAAQADAAAAAgABAAEAln0mUX4jBkQQq6ZUsvsIT7RZHAFEAazWyPY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ALASKA A M I
      FACP ALASKA A M I
      HPET ALASKA A M I
      MCFG ALASKA A M I
      FPDT ALASKA A M I
      ASF! INTEL HCG
      SSDT PmRef Cpu0Ist
      SSDT PmRef Cpu0Ist
      SSDT PmRef Cpu0Ist
      SSDT PmRef Cpu0Ist
      AAFT ALASKA OEMAAFT 
      SSDT PmRef Cpu0Ist

    I don't have a sticker :/

    Tuesday, August 11, 2015 11:33 PM
  • The install is counterfeit.

    The installed Key is an OEM_SLP Key from a SAMSUNG computer- and ONLY valid on that make and model - your machine is based on a retailmotherboard, and has no COA sticker, so cannot support such a Key.

    You need to install a valid Product Key for Windows 7 Pro - or reformat and reinstall another version/edition of Genuine Windows


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, August 12, 2015 5:48 AM
    Moderator