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KB905474 will not install on a single PC RRS feed

  • Question

  • Ok here we go.  i recently came ino contact with some new PC's which i have to take care of.  When i started taking care of them i first ran windows update.  When i ran windows update i recieved the error, "You do not have permission to update windows".  The typical KB905474 error which ive seen time and time again.  Anyway i managed to fix this problem on 1 of the PC's but when i try to apply the same procedure to fix the error on the other PC's it doesnt work.

     

    Formating and updating from a clean install is out of the question as the PC's are used nearly 24/7 and just getting time to update them is like pulling teeth from an angry cat.

     

    Ill paste the windowsupdate.log (the last few lines) under this text and would realy apriciate some help on this one.

     

    Thanks in advance.

     

     

     

     

    ****************************************************************************************

     

    2007-05-10 08:11:03 1156 15c AU #############
    2007-05-10 08:11:03 1156 15c AU ## START ## AU: Search for updates
    2007-05-10 08:11:03 1156 15c AU #########
    2007-05-10 08:11:03 1156 15c AU <<## SUBMITTED ## AU: Search for updates [CallId = {DCA7D0BE-51E8-4EF2-A251-13039EC7B4D0}]
    2007-05-10 08:11:03 1156 4cc Agent *************
    2007-05-10 08:11:03 1156 4cc Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
    2007-05-10 08:11:03 1156 4cc Agent *********
    2007-05-10 08:11:08 1156 4cc Agent * Added update {1C3C0492-FF2F-3562-72E1-F64505125879}.101 to search result
    2007-05-10 08:11:08 1156 4cc Agent * Found 1 updates and 12 categories in search
    2007-05-10 08:11:08 1156 4cc Agent *********
    2007-05-10 08:11:08 1156 4cc Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
    2007-05-10 08:11:08 1156 4cc Agent *************
    2007-05-10 08:11:08 1156 4cc DnldMgr *********** DnldMgr: Downloading regulation Odf ***********
    2007-05-10 08:11:08 1156 4cc DnldMgr * ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-05-10 08:11:08 1156 4cc DnldMgr * URL =
    http://rs.update.microsoft.com/odf/v6odf.xml

    2007-05-10 08:11:08 1156 234 AU >>## RESUMED ## AU: Search for updates [CallId = {DCA7D0BE-51E8-4EF2-A251-13039EC7B4D0}]
    2007-05-10 08:11:08 1156 234 AU # 1 updates detected
    2007-05-10 08:11:08 1156 234 AU #########
    2007-05-10 08:11:08 1156 234 AU ## END ## AU: Search for updates [CallId = {DCA7D0BE-51E8-4EF2-A251-13039EC7B4D0}]
    2007-05-10 08:11:08 1156 234 AU #############
    2007-05-10 08:11:08 1156 15c AU #############
    2007-05-10 08:11:08 1156 15c AU ## START ## AU: Search for updates
    2007-05-10 08:11:08 1156 15c AU #########
    2007-05-10 08:11:08 1156 15c AU <<## SUBMITTED ## AU: Search for updates [CallId = {61C5755F-E926-4452-AB3A-30CAB355FD16}]
    2007-05-10 08:11:08 1156 4cc DnldMgr * Odf parameters...
    2007-05-10 08:11:08 1156 4cc DnldMgr * Refresh interval: 17
    2007-05-10 08:11:08 1156 4cc DnldMgr * Accept rate high: 10000
    2007-05-10 08:11:08 1156 4cc DnldMgr * Accept rate normal: 10000
    2007-05-10 08:11:08 1156 4cc DnldMgr * Accept rate low: 5494
    2007-05-10 08:11:08 1156 4cc DnldMgr *********** DnldMgr: New download job [UpdateId = {5D4C950B-B126-7DE9-19C4-EB1FAFA0EA4F}.101] ***********
    2007-05-10 08:11:09 1156 4cc DnldMgr * All files for update were already downloaded and are valid.
    2007-05-10 08:11:09 2952 b8c DtaStor Update service properties: service registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-05-10 08:11:09 2952 b8c DtaStor WARNING: Update Service: Failed to update backup store
    2007-05-10 08:11:09 1156 4cc Report REPORT EVENT: {B815A152-6577-4898-9E0D-4C5BC5DE8436} 2007-05-10 08:11:03+0200 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
    2007-05-10 08:11:09 1156 4cc Agent *************
    2007-05-10 08:11:09 1156 4cc Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
    2007-05-10 08:11:09 1156 4cc Agent *********
    2007-05-10 08:11:09 1156 234 AU >>## RESUMED ## AU: Download update [UpdateId = {1C3C0492-FF2F-3562-72E1-F64505125879}, succeeded]
    2007-05-10 08:11:09 1156 234 AU #########
    2007-05-10 08:11:09 1156 234 AU ## END ## AU: Download updates
    2007-05-10 08:11:09 1156 234 AU #############
    2007-05-10 08:11:09 1156 234 AU AU setting pending client directive to 'Install Approval'
    2007-05-10 08:11:09 1156 4cc Setup *********** Setup: Checking whether self-update is required ***********
    2007-05-10 08:11:09 1156 4cc Setup * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wusetup.inf
    2007-05-10 08:11:09 1156 4cc Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
    2007-05-10 08:11:09 1156 4cc Setup Update NOT required for C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
    2007-05-10 08:11:09 1156 4cc Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
    2007-05-10 08:11:09 1156 4cc Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
    2007-05-10 08:11:09 1156 4cc Setup Update NOT required for C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
    2007-05-10 08:11:09 1156 4cc Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required version = 5.8.0.2469
    2007-05-10 08:11:09 1156 4cc Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
    2007-05-10 08:11:09 1156 4cc Setup Update NOT required for C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
    2007-05-10 08:11:09 1156 4cc Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
    2007-05-10 08:11:09 1156 4cc Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
    2007-05-10 08:11:09 1156 4cc Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
    2007-05-10 08:11:09 1156 4cc Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
    2007-05-10 08:11:09 1156 4cc Setup * IsUpdateRequired = No
    2007-05-10 08:11:09 1156 4cc PT +++++++++++ PT: Synchronizing server updates +++++++++++
    2007-05-10 08:11:09 1156 4cc PT + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
    2007-05-10 08:11:15 1156 4cc PT +++++++++++ PT: Synchronizing extended update info +++++++++++
    2007-05-10 08:11:15 1156 4cc PT + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
    2007-05-10 08:11:16 1156 4cc Agent * Added update {1C3C0492-FF2F-3562-72E1-F64505125879}.101 to search result
    2007-05-10 08:11:16 1156 4cc Agent * Found 1 updates and 12 categories in search
    2007-05-10 08:11:16 1156 4cc Agent *********
    2007-05-10 08:11:16 1156 4cc Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
    2007-05-10 08:11:16 1156 4cc Agent *************
    2007-05-10 08:11:16 1156 4cc Report REPORT EVENT: {06F1021F-B3A9-4796-8144-198A573EC36D} 2007-05-10 08:11:09+0200 1 189 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. To install the updates, an administrator should log on to this computer and Windows will prompt with further instructions: - Windows Genuine Advantage Notification (KB905474)
    2007-05-10 08:11:16 1156 4cc AU >>## RESUMED ## AU: Search for updates [CallId = {61C5755F-E926-4452-AB3A-30CAB355FD16}]
    2007-05-10 08:11:16 1156 4cc AU # 1 updates detected
    2007-05-10 08:11:16 1156 4cc AU #########
    2007-05-10 08:11:16 1156 4cc AU ## END ## AU: Search for updates [CallId = {61C5755F-E926-4452-AB3A-30CAB355FD16}]
    2007-05-10 08:11:16 1156 4cc AU #############
    2007-05-10 08:11:16 1156 4cc AU AU setting next detection timeout to 2007-05-11 03:14:59
    2007-05-10 08:11:17 1156 15c AU AU found 1 sessions to launch client into
    2007-05-10 08:11:17 1156 15c AU Launched new AU client for directive 'Install Approval', session id = 0x0
    2007-05-10 08:11:18 3104 c24 Misc =========== Logging initialized (build: 5.8.0.2469, tz: +0200) ===========
    2007-05-10 08:11:18 3104 c24 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
    2007-05-10 08:11:18 3104 c24 AUClnt Launched Client UI process
    2007-05-10 08:11:18 3104 c24 AUClnt AU client got new directive = 'Install Approval', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return = 0x00000000
    2007-05-10 08:11:18 3104 c24 AUClnt AU client creating default WU/WSUS UI plugin
    2007-05-10 08:11:18 1156 92c AU AU setting client response for sessionId 0x0 to 'Pending'
    2007-05-10 08:11:21 1156 59c Report REPORT EVENT: {3FB3F9C2-0055-4896-A135-849A6F366934} 2007-05-10 08:11:16+0200 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Agent has finished detecting items.
    2007-05-10 08:12:24 1156 570 AU AU setting client response for sessionId 0x0 to 'Active'
    2007-05-10 08:12:26 1156 92c AU AU received install approval from client for 1 updates
    2007-05-10 08:12:26 1156 92c AU #############
    2007-05-10 08:12:26 1156 92c AU ## START ## AU: Install updates
    2007-05-10 08:12:26 1156 92c AU #########
    2007-05-10 08:12:26 1156 92c AU # Initiating manual install
    2007-05-10 08:12:26 1156 92c AU # Approved updates = 1
    2007-05-10 08:12:26 1156 92c AU <<## SUBMITTED ## AU: Install updates / installing updates [CallId = {76A6C6B0-5C72-4270-8C5D-22392A0B4A6F}]
    2007-05-10 08:12:26 1156 6b0 Agent *************
    2007-05-10 08:12:26 1156 6b0 Agent ** START ** Agent: Installing updates [CallerId = AutomaticUpdates]
    2007-05-10 08:12:26 1156 6b0 Agent *********
    2007-05-10 08:12:26 1156 6b0 Agent * Updates to install = 1
    2007-05-10 08:12:26 1156 6b0 Agent * Title = <NULL>
    2007-05-10 08:12:26 1156 6b0 Agent * UpdateId = {1C3C0492-FF2F-3562-72E1-F64505125879}.101
    2007-05-10 08:12:26 1156 6b0 Agent * Bundles 1 updates:
    2007-05-10 08:12:26 1156 6b0 Agent * {5D4C950B-B126-7DE9-19C4-EB1FAFA0EA4F}.101
    2007-05-10 08:12:32 1156 6b0 Handler Attempting to create remote handler process as AALBORG\mm in session 0
    2007-05-10 08:12:32 1156 6b0 DnldMgr Preparing update for install, updateId = {5D4C950B-B126-7DE9-19C4-EB1FAFA0EA4F}.101.
    2007-05-10 08:12:32 2712 aa4 Misc =========== Logging initialized (build: 5.8.0.2469, tz: +0200) ===========
    2007-05-10 08:12:32 2712 aa4 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
    2007-05-10 08:12:32 2712 aa4 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
    2007-05-10 08:12:32 2712 aa4 Handler :::::::::::::
    2007-05-10 08:12:32 2712 aa4 Handler :: START :: Handler: Command Line Install
    2007-05-10 08:12:32 2712 aa4 Handler :::::::::
    2007-05-10 08:12:32 2712 aa4 Handler : Updates to install = 1
    2007-05-10 08:13:23 2712 aa4 Handler : Command line install completed. Return code = 0x00000643, Result = Cancelled, Reboot required = false
    2007-05-10 08:13:23 1156 234 AU >>## RESUMED ## AU: Installing update [UpdateId = {1C3C0492-FF2F-3562-72E1-F64505125879}]
    2007-05-10 08:13:23 1156 234 AU # WARNING: Install aborted, error = 0x8024000B
    2007-05-10 08:13:23 2712 aa4 Handler : WARNING: Exit code = 0x80242008
    2007-05-10 08:13:23 2712 aa4 Handler :::::::::
    2007-05-10 08:13:23 2712 aa4 Handler :: END :: Handler: Command Line Install
    2007-05-10 08:13:23 2712 aa4 Handler :::::::::::::
    2007-05-10 08:13:23 1156 6b0 Agent * WARNING: Exit code = 0x8024000B
    2007-05-10 08:13:23 1156 6b0 Agent *********
    2007-05-10 08:13:23 1156 6b0 Agent ** END ** Agent: Installing updates [CallerId = AutomaticUpdates]
    2007-05-10 08:13:23 1156 6b0 Agent *************
    2007-05-10 08:13:23 1156 6b0 Agent WARNING: WU client failed installing updates with error 0x8024000b
    2007-05-10 08:13:23 1156 6b0 AU # WARNING: Install call aborted, reboot required = No, error = 0x8024000B
    2007-05-10 08:13:23 1156 6b0 AU #########
    2007-05-10 08:13:23 1156 6b0 AU ## END ## AU: Installing updates [CallId = {76A6C6B0-5C72-4270-8C5D-22392A0B4A6F}]
    2007-05-10 08:13:23 1156 6b0 AU #############
    2007-05-10 08:13:28 1156 6b0 Report REPORT EVENT: {3A874106-47C3-408F-8261-585DE0F5E9BA} 2007-05-10 08:13:

     

    *************************************************************************************

    Tuesday, May 15, 2007 6:19 AM

Answers

  • I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1) Ensure you log onto the computer experiencing the issue with “Administrator” rights.

     

    2) Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below; the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

     

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Friday, June 29, 2007 1:13 AM
  • Thank you so much. I have seen other posts for help that called for people to post personal information in these forums and I don't think that's very safe and I didn't have to do that.  I did what you suggested with running the diagnostics on the site and it worked and it also validated my Windows XP apparently it wasn't being recognized as being genuine althought it is indeed genuine. Perhaps files were missing or jumbled up.  Thanks again! Smile
    Friday, June 29, 2007 4:30 PM
  • Miss Rho,

     

    We are very glad you are up and running :-). It is very wise not to ever post any personal information nor give anything out should someone ask. Search http://www.live.com/ for tips on computer security and safety. Keep your computer updated by using windows update, and date antivirus. We sell a product called One Care.  

     

    One care will help you know that everything is managed for you—virus and spyware scanning, firewalls, tune-ups, file backups, the whole nine yards. And it's all delivered to you in a smooth, hassle-free package.  If you are interested review the information @ http://onecare.live.com/standard/en-us/default.htm

     

    Have a great weekend and if you ever need WGA assistance please post here again.

     

     

    regards,

     

    Stephen Holm, MS

    WGA Forum Manager :-)

    Friday, June 29, 2007 6:25 PM

All replies

  • I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1) Ensure you log onto the computer experiencing the issue with “Administrator” rights.

     

    2) Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below; the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

     

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Friday, June 29, 2007 1:13 AM
  • Thank you so much. I have seen other posts for help that called for people to post personal information in these forums and I don't think that's very safe and I didn't have to do that.  I did what you suggested with running the diagnostics on the site and it worked and it also validated my Windows XP apparently it wasn't being recognized as being genuine althought it is indeed genuine. Perhaps files were missing or jumbled up.  Thanks again! Smile
    Friday, June 29, 2007 4:30 PM
  • Miss Rho,

     

    We are very glad you are up and running :-). It is very wise not to ever post any personal information nor give anything out should someone ask. Search http://www.live.com/ for tips on computer security and safety. Keep your computer updated by using windows update, and date antivirus. We sell a product called One Care.  

     

    One care will help you know that everything is managed for you—virus and spyware scanning, firewalls, tune-ups, file backups, the whole nine yards. And it's all delivered to you in a smooth, hassle-free package.  If you are interested review the information @ http://onecare.live.com/standard/en-us/default.htm

     

    Have a great weekend and if you ever need WGA assistance please post here again.

     

     

    regards,

     

    Stephen Holm, MS

    WGA Forum Manager :-)

    Friday, June 29, 2007 6:25 PM