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Error Code 0xC004C003 Install Instability RRS feed

  • Question

  • I purchased Windows Vista Home Premium Upgrade edition the day it was released to the public.  I was then using WinXP Home Edition.  My intention was the install a dual-boot, but I accidentally had the install program install over my old WinXP.  As the install was running I went to take a shower (it said it could take several hours), and when I came back the computer was in a state of infinite restarts where it would boot, then say Windows Vista failed to start correctly and asked how I wanted to boot (Safe Mode, Normally, etc), and no matter which option I would choose it would briefly begin loading windows, then crash and reboot.  I had no way to fix this except by reformatting my hard drive and trying again. 

                   Finally, I got Vista up and running (an excellent GUI, I might add).  However, when I try to activate my windows I get error code  0xC004C003, saying the key is in use and had already been activated.  Of course it is, I activated it.  This is a most stressful ordeal, and its like $95 just to shoot tech support at Microsoft an email.  Can you help me??

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Detailed Status: 0x1
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: 75ff00dc-51f9-405d-8138-6e175e6b4d4a
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Failed to retrieve file version. - 0x80070006
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: P:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>75ff00dc-51f9-405d-8138-6e175e6b4d4a</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-615348283-771325722-3251365151</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-7235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20061217000000.000000+000</Date></BIOS><HWID>EB313507018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65803</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 




    Thursday, February 15, 2007 4:01 AM

Answers

  • Hey Max!

     

    You're encountering an issue with the activation dialogue box. If you click "Activate Windows Online Now" it actually tries to use the default Vista Product Key which is NOT designed to be activated. You have to click "NEXT" in order to activate with YOUR product key. Please try that, you should be fine. :)

     

    Also, where did you get your copy of Office Enterprise 2007? It is currently non-genuine and is a volume license for corporate use only. I would suggest going to www.microsoft.com/genuine and clicking Validate Office.

     

    -phil

    Thursday, February 15, 2007 4:49 AM
  • Upgrade DVD's are only used for upgrade and must be used within the licensing terms (EULA) included with your purchased. Its simply not designed for a clean reinstallation.

     

    I would suggest going to www.support.microsoft.com for your Vista installation related question.

     

    -phil

    Thursday, February 15, 2007 10:20 PM

All replies

  • Hey Max!

     

    You're encountering an issue with the activation dialogue box. If you click "Activate Windows Online Now" it actually tries to use the default Vista Product Key which is NOT designed to be activated. You have to click "NEXT" in order to activate with YOUR product key. Please try that, you should be fine. :)

     

    Also, where did you get your copy of Office Enterprise 2007? It is currently non-genuine and is a volume license for corporate use only. I would suggest going to www.microsoft.com/genuine and clicking Validate Office.

     

    -phil

    Thursday, February 15, 2007 4:49 AM
  • I tried clicking Next instead of Activate Windows Online Now, and I am getting an error message saying that my copy of Vista is for upgrade only and can't be used on a clean install.  When I formatted my hard drive I lost my WinXP install (obviously).  I DID upgrade from WinXP Home, but when the Windows Vista install crashed my system I had to wipe everything.  What do I have to do in order to make this work?  This extreme level of security is really making me wish I had just bought a Mac instead.

    -Max
    Thursday, February 15, 2007 6:21 AM
  • Upgrade DVD's are only used for upgrade and must be used within the licensing terms (EULA) included with your purchased. Its simply not designed for a clean reinstallation.

     

    I would suggest going to www.support.microsoft.com for your Vista installation related question.

     

    -phil

    Thursday, February 15, 2007 10:20 PM
  • I realize the upgrade DVD is for upgrade.  In case you didn't read my reply I did upgrade and in the process your program destabilized my entire system. 

    Let me rephrase my question.  Is there a way I can use my WinXP CD to confirm the fact that I am upgrading?  Do I have to reformat again in order to reinstall windows XP and then install windows vista over winxp?  Even if I do that, its going to tell me that my CD Key has already been activated and I am back at square 1 again.  Can you please help me?
    Saturday, February 17, 2007 6:34 AM