Answered by:
Send files to external users failed

Question
-
Hello all,
we have a problem sending files in communicator to external users (using edge). When we try to send we always get this error:
"You cannot receive the file "filename" from USER. This may be due to firewall restrications or network problems."
Anyone an idea?
Is this due to client firewall? Or internal firewall? Or edge config?
Thanks!Friday, October 23, 2009 8:52 AM
Answers
-
Hi,
if you are not using ocs forefront, then file transfer traffic is peer to peer communicator traffic through ports 6891-6901.
So if you are using pat for your internal clients than it seems to be a firewall issue.
Hope that helps
Bye
ThorstenWujek- Proposed as answer by Gavin-ZhangModerator Friday, October 30, 2009 2:18 AM
- Marked as answer by Gavin-ZhangModerator Monday, November 2, 2009 3:19 AM
Friday, October 23, 2009 11:55 AM -
traffic has to be allowed bidirectionally for both sides.
ThorstenWujek- Proposed as answer by Gavin-ZhangModerator Friday, October 30, 2009 2:18 AM
- Marked as answer by Gavin-ZhangModerator Monday, November 2, 2009 3:19 AM
Friday, October 23, 2009 5:36 PM -
Hi.
If you use the vmware workstation, you can refer to below link:
http://social.microsoft.com/Forums/en-US/communicationsserversetup/thread/42c66f17-cc64-40c7-9eb7-8ad713ce53d2
Do you use the forefront? You can get more information refer to below link:
http://technet.microsoft.com/en-us/magazine/2009.05.fsocs.aspx
And other, the issue maybe carsed by the network router problem, please ensure that, you use the netmon to check the interactive connection between the internal and the external.
Other related information
http://support.microsoft.com/Default.aspx?kbid=889937
Regards!- Proposed as answer by Gavin-ZhangModerator Friday, October 30, 2009 2:56 AM
- Marked as answer by Gavin-ZhangModerator Monday, November 2, 2009 3:19 AM
Friday, October 30, 2009 2:27 AMModerator
All replies
-
Hi,
if you are not using ocs forefront, then file transfer traffic is peer to peer communicator traffic through ports 6891-6901.
So if you are using pat for your internal clients than it seems to be a firewall issue.
Hope that helps
Bye
ThorstenWujek- Proposed as answer by Gavin-ZhangModerator Friday, October 30, 2009 2:18 AM
- Marked as answer by Gavin-ZhangModerator Monday, November 2, 2009 3:19 AM
Friday, October 23, 2009 11:55 AM -
Hi,
thanks for the reply!!
Do you mean I need to check the local firewall clients? I also opened range tcp 6891-6901 from intern to extern on the firewall, but no go...
Thanks!Friday, October 23, 2009 1:20 PM -
traffic has to be allowed bidirectionally for both sides.
ThorstenWujek- Proposed as answer by Gavin-ZhangModerator Friday, October 30, 2009 2:18 AM
- Marked as answer by Gavin-ZhangModerator Monday, November 2, 2009 3:19 AM
Friday, October 23, 2009 5:36 PM -
Hi.
If you use the vmware workstation, you can refer to below link:
http://social.microsoft.com/Forums/en-US/communicationsserversetup/thread/42c66f17-cc64-40c7-9eb7-8ad713ce53d2
Do you use the forefront? You can get more information refer to below link:
http://technet.microsoft.com/en-us/magazine/2009.05.fsocs.aspx
And other, the issue maybe carsed by the network router problem, please ensure that, you use the netmon to check the interactive connection between the internal and the external.
Other related information
http://support.microsoft.com/Default.aspx?kbid=889937
Regards!- Proposed as answer by Gavin-ZhangModerator Friday, October 30, 2009 2:56 AM
- Marked as answer by Gavin-ZhangModerator Monday, November 2, 2009 3:19 AM
Friday, October 30, 2009 2:27 AMModerator