WHS 2003 restarts every few minutes RRS feed

  • Question

  • Hello,

    My Windows Home Server 2003 restarts every few minutes.  

    Relevant data:

    • Home Server is a Scaleo SS4200 with WHS with Power Pack 3
    • Minidump files here: https://onedrive.live.com/redir?resid=4C506C8230CDF30F!144&authkey=!ANgE-TW_UBCN9zg&ithint=folder%2c
    • This is a headless server.  When the server goes through its restart, the remote desktop screen freezes. Same with the Windows Home Server Console, it just freezes during the restart.  So there is no visible BSOD.
    • There has been no hardware changes or updates.
    • I saw a Windows Home Server console error message briefly concerning on of the drives during one of the restarts, but couldn't copy it before it disappeared. (How might I go find that error message?) There are four 1 Terra-byte drives installed in the server.

    Thanks in advance for help,


    Thursday, September 25, 2014 8:15 PM

All replies

  • Hi Sheila,

    looking to the last recent minidump and the one of February both looks like problems with the RAM (pagefault problems) ... I would open the server, clean it from dust and check the RAMs about oxidation state of the pins

    Best regards Norbert

    Sunday, September 28, 2014 9:01 AM
  • Hi Norbert,

    Thank you for your reply. Am away from home for next 12 days, but as soon as I get home I will try your suggestion and then write another response on outcome.

    Thank you again, for taking the time to examine the minidump, and for your suggestion.


    Monday, September 29, 2014 8:06 AM
  • Hi Norbert,

    Have finally arrived home and opened up the Scaleo Homeserver to clean dust and remove oxidation.  There was a tiny bit of both.  What surprised me was seeing what looks to be a melted substance in the power supply.  (I'll upload photos in next post).  Could this be causing the restarts?  It does indicate the server was getting pretty warm in the past.  To confirm, this type of melty substance is not normal, is it?

    At this point I want to save the contents on the 4 1-TB drives in the server.  Do you have any suggestions?  Was thinking about trying to find an Scaleo 4200-e somewhere and removing the drives I have from existing server and placing in the newly purchased one (if I can find one).

    Thanks in advance for your help!


    Sunday, October 12, 2014 7:44 PM
  • Here's link to photos uploaded to OneDrive:


    • Edited by Elle_Cid Sunday, October 12, 2014 7:56 PM
    Sunday, October 12, 2014 7:53 PM
  • Ok, I just learned I can't remove drives and replace in a new Scaleo:

    Per http://www.intel.com/support/motherboards/server/ss4200-e/sb/CS-029566.htm

    When using hard disk drives that are not “new”, the drives may contain a boot sector on the disks making them bootable hard disk drives. The SS4200-E BIOS may try to boot the the hard disk drives preventing a clean boot.

    Symptoms may include boot hang with a constant blinking status LED.

    While new hard disk drives are recommended, you can add hard disk drives from other systems, provided all the following criteria is met:

    1. Must be listed in the current SS4200-E Tested Hardware and Operating Systems List 
    2. Must be a known good functional hard disk drive
      1. Check with drive manufacture for utilites for testing hard drive drive integrity
    3. Must NOT be bootable (must contain no data and wiped clean)
      1. Check with drive manufacture for utilites to remove existing data from the hard disk drive

    Sunday, October 12, 2014 8:02 PM
  • Here's link to photos uploaded to OneDrive:


    The pictures look OK. What I can see is a potting compound that was applied at manufacture to stop coil windings moving.

    Phil P.S. If you find my comment helpful or if it answers your question, please mark it as such.

    Monday, October 13, 2014 12:15 AM
  • First of all I agree to Phil's Statement ...

    The main reason that you can't exchange dísks from one WHS to another is that the new WHS will format any added disk. If you find another Scaleo of exactly the same model it is possible to move all disks to the new system.

    To save the data you can either use the console to make a backup to e-SATA or USB-Disk, the backup will be standard NTFS and can be used with any other windows system. Or you can read the files attaching the disks to another windows system. You can find the files in the hidden folder \DE\ distributed over all Data-disk and the second partition of the bootdisk. If you have duplication enabled you find each files twice.

    I would do a test removing all data disks and boot only with the bootdisk to see if this stops the cyclic rebooting ... do not change anything of the configuration or any data while in this mode.

    Wednesday, October 15, 2014 2:32 PM