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Intermittent "Windows Not Genuine" RRS feed

  • Question

  • My W7x64 Prof system has been running about three weeks.  On two (2) occasions, after first starting Windows, I get a message "Not Genuine".  I select to ignore it, and the message does not recur.

    The tool at Genuine Microsoft Software completes without any indication that the version is not valid. The result gives me the opportunity to download Security Essentials.

    The System File Checker tool completes without error; and an overnight MEMTEST also showed no errors.

    I did not know to run MGADiag right after seeing that message, but I now have a shortcut to that program on my desktop.

    Hardware:   I7-950
                      EVGA X58 Classified3 MB
                      12 GB RAM

    The event logs show SPP starting and running except for a *single* instance when it failed to start (that was on the day after I built the machine); but it then started about three minutes later.

    Other than trying to run MGADiag the next time I have a problem, is there anything else to do?  Anything in the MGADiag report that stands out?

     

    Thanks.

    Current MGADiag report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PDDQD-2MQ8T-2GKCD
    Windows Product Key Hash: yhgGqehq31eyn7bAwmLV7MP7h60=
    Windows Product ID: 00371-OEM-9044641-04623
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {75803BA4-7010-4D43-ABBA-F5A30ADB652E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{75803BA4-7010-4D43-ABBA-F5A30ADB652E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2GKCD</PKey><PID>00371-OEM-9044641-04623</PID><PIDType>3</PIDType><SID>S-1-5-21-2543116862-305251999-1305499222</SID><SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20100630000000.000000+000</Date></BIOS><HWID>A7BA3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>37762FDCDBAA5E2</Val><Hash>2pL6UukNCCzrXrZgK6SrD2KyCbw=</Hash><Pid>72079-753-8367065-55905</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>A8CF6F1117AF70E</Val><Hash>hG0zZSc0Kgfr3NjDwkczYeOI8Vg=</Hash><Pid>81607-903-5220874-64634</Pid><PidType>1</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-446-404623-02-1033-7600.0000-3292009
    Installation ID: 017254563134503381090293912262708825672082288983405713
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2GKCD
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 12/18/2010 11:06:00 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:18:2010 10:57
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAMAAgABAAEAAwACAAAAAgABAAEACrbm6taDuILe2BJuYsNykMLqtKBW9rRlTpGG9mgTnJbqgg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            IntelR        AWRDACPI
      FACP            IntelR        AWRDACPI
      HPET            IntelR        AWRDACPI
      MCFG            IntelR        AWRDACPI
      HJKL            IntelR        AWRDACPI
      ZXCV            IntelR        AWRDACPI
      SSDT            INTEL        PPM RCM



    Ron
    Saturday, December 18, 2010 4:21 PM

Answers

  • Hi Ron,

      No, your Diagnostic Report looks very good.  No indications of any Non-Genuine issues now or in the past. 

      I used to see this type of problem (I call it momentary Non-genuine) in Vista sometimes and we speculated that it was caused by a timing issue of some kind during start-up. Basically, we believe that things may be launching in the wrong order or (more likely) at the same time and are causing a momentary conflict.  I'm pretty sure that is why, in Windows 7, the SPP Service is set by default to start "Automatic (Delayed Start)", to try to avoid this. This seems to have worked for the most part because you are only one of maybe two other people that have described this type of problem in Windows 7.

      As to how to fix this, I really don't know.  I haven't seen the issue enough to get a good idea exactly why it's occurring and without that I can't give you a suggested fix that would be any better then a complete guess.

      If you do wish to continue tracking this issue down, the best suggestion I can give is to work with assisted support at one of the below URLs:


    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Monday, December 20, 2010 10:44 PM
    Monday, December 20, 2010 10:42 PM

All replies

  • Hi Ron,

      No, your Diagnostic Report looks very good.  No indications of any Non-Genuine issues now or in the past. 

      I used to see this type of problem (I call it momentary Non-genuine) in Vista sometimes and we speculated that it was caused by a timing issue of some kind during start-up. Basically, we believe that things may be launching in the wrong order or (more likely) at the same time and are causing a momentary conflict.  I'm pretty sure that is why, in Windows 7, the SPP Service is set by default to start "Automatic (Delayed Start)", to try to avoid this. This seems to have worked for the most part because you are only one of maybe two other people that have described this type of problem in Windows 7.

      As to how to fix this, I really don't know.  I haven't seen the issue enough to get a good idea exactly why it's occurring and without that I can't give you a suggested fix that would be any better then a complete guess.

      If you do wish to continue tracking this issue down, the best suggestion I can give is to work with assisted support at one of the below URLs:


    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Monday, December 20, 2010 10:44 PM
    Monday, December 20, 2010 10:42 PM
  • Thank you for the follow-up, Darin.

    Since it hasn't recurred in the past four or five days, and since you see nothing in the report, I think I'll pass on assisted support for now.  If the problem recurs, and something shows up on the diagnostic report, I'll post back. here.

    It is interesting that I seem to be in a small group of only a few with this issue.


    Ron
    Tuesday, December 21, 2010 12:19 AM