locked
Mary Yelvington RRS feed

  • Question

  • Our subscription was up and we just purchased it again and don't know what to do next. It said to click out of that page and hit next. I clicked off that page and there is no where to click a next button
    Tuesday, May 26, 2009 4:33 AM

Answers

  • If you purchased a retail copy and need to renew with a key, do that by signing in at https://billing.microsoft.com with your subscription LiveID, clicking on the OneCare subscription and then clicking renew, selecting the option to renew with a key.
    If you have uninstalled OneCare and want to install again with a new suscription, then do not use the original subscription LiveID when activating.
    If OneCare is installed and expired, and you went to the OneCare site and chose to purchase a new subscription online with a credit card and used a different LiveID, you need to remove OneCare from the PC and then reinstall from http://onecare.live.com and activate/subscribe with the LiveID you purchased with.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Sunday, May 31, 2009 1:54 AM
    Moderator

All replies

  • Did you renew your expiring subscription, purchase a new subscription online, or did you purchase a retail CD?
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Tuesday, May 26, 2009 2:41 PM
    Moderator
  • If you purchased a retail copy and need to renew with a key, do that by signing in at https://billing.microsoft.com with your subscription LiveID, clicking on the OneCare subscription and then clicking renew, selecting the option to renew with a key.
    If you have uninstalled OneCare and want to install again with a new suscription, then do not use the original subscription LiveID when activating.
    If OneCare is installed and expired, and you went to the OneCare site and chose to purchase a new subscription online with a credit card and used a different LiveID, you need to remove OneCare from the PC and then reinstall from http://onecare.live.com and activate/subscribe with the LiveID you purchased with.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Sunday, May 31, 2009 1:54 AM
    Moderator