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windows 7 version now showing as not genuine - but it is ! please help RRS feed

  • Question

  • this is what the diagnostic showed

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-PPKRR-8J7T4-TJHTH
    Windows Product Key Hash: 2Xg0gGJgLddefMxQtBCLuEuvT3c=
    Windows Product ID: 00346-OEM-8992752-50008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.002
    ID: {307A8155-3CC7-4A2B-A1B8-FD3F3469E7CF}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Basic
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{307A8155-3CC7-4A2B-A1B8-FD3F3469E7CF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TJHTH</PKey><PID>00346-OEM-8992752-50008</PID><PIDType>2</PIDType><SID>S-1-5-21-642230105-1608299824-2835768776</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7900 Small Form Factor</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786G1 v01.08</Version><SMBIOSVersion major="2" minor="5"/><Date>20080825000000.000000+000</Date></BIOS><HWID>BE1A3407018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomeBasic edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00346-00178-927-550008-02-1033-7600.0000-2062009
    Installation ID: 006171888624028075062391421126317246189304198962977965
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: TJHTH
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 3
    Trusted time: 27/06/2011 20:43:21

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABgABAAIAAAABAAAAAQABAAEA6GEqfbYS9jNUDcjrIp6YKfAiLmUC/6j6lDDEUEbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   COMPAQ  EAGLLAKE
      FACP   COMPAQ  EAGLLAKE
      HPET   COMPAQ  EAGLLAKE
      MCFG   COMPAQ  EAGLLAKE
      ASF!   COMPAQ  EAGLLAKE
      TCPA   COMPAQ  EAGLLAKE
      SLIC   HPQOEM  SLIC-BPC
      DMAR   COMPAQ  EAGLLAKE

     

    Monday, June 27, 2011 8:04 PM

Answers

  • "agitated one" wrote in message news:7f8e090a-ec71-45c5-a199-3967393b08c8...

    this is what the diagnostic showed

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-PPKRR-8J7T4-TJHTH
    Windows Product Key Hash: 2Xg0gGJgLddefMxQtBCLuEuvT3c=
    Windows Product ID: 00346-OEM-8992752-50008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.002

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7900 Small Form Factor</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786G1 v01.08</Version><SMBIOSVersion major="2" minor="5"/><Date>20080825000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomeBasic edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: TJHTH
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 3
    Trusted time: 27/06/2011 20:43:21

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0

     

     

    Unfortunately, your installation of Windows 7 is NOT valid - your PC was built well before the release of Win 7, and could not possibly have shipped with it. OEM_SLP license for Windows are ONLY available to manufacturers, and not to the public - and the Windows 7 licenses were release in August 2009 - your PC was built around August 2008.

    You need to either purchase a Retail license for Windows 7, or revert back to the original operating system using the manufacturer's recovery system.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 27, 2011 8:27 PM
    Moderator

All replies

  • "agitated one" wrote in message news:7f8e090a-ec71-45c5-a199-3967393b08c8...

    this is what the diagnostic showed

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-PPKRR-8J7T4-TJHTH
    Windows Product Key Hash: 2Xg0gGJgLddefMxQtBCLuEuvT3c=
    Windows Product ID: 00346-OEM-8992752-50008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.002

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7900 Small Form Factor</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786G1 v01.08</Version><SMBIOSVersion major="2" minor="5"/><Date>20080825000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomeBasic edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: TJHTH
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 3
    Trusted time: 27/06/2011 20:43:21

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0

     

     

    Unfortunately, your installation of Windows 7 is NOT valid - your PC was built well before the release of Win 7, and could not possibly have shipped with it. OEM_SLP license for Windows are ONLY available to manufacturers, and not to the public - and the Windows 7 licenses were release in August 2009 - your PC was built around August 2008.

    You need to either purchase a Retail license for Windows 7, or revert back to the original operating system using the manufacturer's recovery system.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 27, 2011 8:27 PM
    Moderator
  • Noel,thanks for this. I needed to reinstall my OS a couple of months ago and contacted HP to send me some restore disks, i was using Vista at the time. They sent me Windows 7 instead. I installed it and when it worked i thought no more of it. They did not give me licence number when the disks arrived. i will contact them direct to get a product key.

    Many thanks

    Tuesday, June 28, 2011 5:23 PM
  • "agitated one" wrote in message news:305c0b56-36fd-478a-ad2c-66ad26fa21ff...

    Noel,thanks for this. I needed to reinstall my OS a couple of months ago and contacted HP to send me some restore disks, i was using Vista at the time. They sent me Windows 7 instead. I installed it and when it worked i thought no more of it. They did not give me licence number when the disks arrived. i will contact them direct to get a product key.

    Many thanks


    They have given you the wrong set of disks - and they will NOT be able to give you  the correct Key, unless you are able to update your BIOS to the proper Win7 one for your machine (and even then it will still be non-genuine).
     
    They stuffed it up - force them to correct the problem.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 28, 2011 9:39 PM
    Moderator
  • Do you suggest that i get HP to send me out some replacement recovery disks for Vista and then reinstall everything again, or is there another way? Is there any way i can keep windows 7 without having to buypurchase a retail licence?

    thanks again. this post should be my last on this topic. your support has been much appreciated.

    Wednesday, June 29, 2011 7:19 AM
  • "agitated one" wrote in message news:4c7e9db6-a52c-4fe5-978c-a4edc689351f...

    Do you suggest that i get HP to send me out some replacement recovery disks for Vista and then reinstall everything again, or is there another way? Is there any way i can keep windows 7 without having to buypurchase a retail licence?

    thanks again. this post should be my last on this topic. your support has been much appreciated.


    Basically, no - there's no way around it.
    the options are:
    1)Back up your data to external storage and insist that HP fix it properly
    2) Purchase a Retail Win 7 Home Basic and use the Key from that to activate the current install
    3)Do an upgrade install with whatever version of Win7 you fancy, with a Full Retail pack and Key (I think that'll work - but back up your data first!)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 29, 2011 11:19 AM
    Moderator