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    I have a Dell Studio XPS 8100 that came with Windows 7 Home Premium installed.  I also have other Dell products with Windows 7 home premium installed.  The hard drive failed on my computer so I replaced the hard drive.  I had a Windows 7 reinstallation DVD from Dell that was provided with one of my other Dell computers.  I tried installing Windows using this disc but ran into problems.  I ended up using it as a system recovery disc and installed the image backup that I had done on an external hard drive when the computer was new.  I keep getting messages that the software is not genuine and I can't seem to resolve this issue.  The report shown below has the wrong product key in it; I have a different product key that is on the sticker attached to my computer.  I saw one suggestion about going into the windows activation and clicking on the "change product key" button but there isn't one.  In control panel, system and security, system, it shows that windows is activated, has a product key that is different than the diagnostic report and the product key shown on the sticker attached to my computer.  Here's the diagnostic report: Thansk!

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {917ACF32-10F8-4D0B-A52B-CB564517AEFD}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_rtm.101119-1850

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 101 Not Activated

    Microsoft Office Enterprise 2007 - 101 Not Activated

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{917ACF32-10F8-4D0B-A52B-CB564517AEFD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3674243377-1764509148-1383198636</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 8100</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="6"/><Date>20100708000000.000000+000</Date></BIOS><HWID>61B33A07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>4E8DD047938F6CE</Val><Hash>94+sdygnpuQKDfH2lmD6amkyBqk=</Hash><Pid>81599-871-6762842-65347</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="44" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/><App Id="BA" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-0692011

    Installation ID: 003966858950639423944033838286199861582772218716667245

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: RMV82

    License Status: Licensed

    Remaining Windows rearm count: 4

    Trusted time: 8/15/2013 6:20:32 PM

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x000000000001EFF0

    Event Time Stamp: 8:14:2013 22:20

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppobjs.dll

    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\sppwinob.dll

    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

    Tampered File: %systemroot%\system32\drivers\spsys.sys

    HWID Data-->

    HWID Hash Current: LAAAAAEAAAABAAEAAQACAAAAAQABAAEAln0K4lS1zDvcJVCZYj0QeswuXF0=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    DELL                       FX09   

      FACP                                   DELL                       FX09   

      HPET                                    DELL                       OEMHPET

      MCFG                                 DELL                       OEMMCFG

      SLIC                                      DELL                       FX09  

      OSFR                                   DELL                       FX09   

      OEMB                                 DELL                       FX09   

      ASF!                                     LEGEND                                I865PASF

      SSDT                                    DpgPmm                             CpuPm

    Thursday, August 15, 2013 11:39 PM

Answers

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    I got it to work.  For other's benefit, here's what I did.  There was an article on PC World about installing Windows 7 without a disc.  Following those instructions, I downloaded a copy of Windows 7, made a bootable disc and reinstalled Windows 7.  I still ended up with the wrong product key even though I entered it when prompted.  I was able to change the product key to the correct product key and validate Windows 7.  Windows 7 is now working correctly with the correct product key and has been validated as genuine microsoft software.
    Friday, August 16, 2013 2:31 PM

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    This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

     

    Installing the Intel Rapid Storage Drivers

    try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

     

    (you want the iata_enu.exe download)

     

    Once complete, please reboot twice, then post another MGADiag report.   

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, August 16, 2013 2:01 PM
    Moderator
  • Question
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    I got it to work.  For other's benefit, here's what I did.  There was an article on PC World about installing Windows 7 without a disc.  Following those instructions, I downloaded a copy of Windows 7, made a bootable disc and reinstalled Windows 7.  I still ended up with the wrong product key even though I entered it when prompted.  I was able to change the product key to the correct product key and validate Windows 7.  Windows 7 is now working correctly with the correct product key and has been validated as genuine microsoft software.
    Friday, August 16, 2013 2:31 PM
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    All that work, when a 1-minute download and install would have done the job :)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, August 16, 2013 5:06 PM
    Moderator