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please . i need help with this !!! (( VLK blocked )) RRS feed

  • Question

  • Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3BPVW-TFB22-V8HXQ
    Windows Product Key Hash: te42yePet5hWXpNPbW5xX84ULQQ=
    Windows Product ID: 55274-645-7918334-23629
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {78649A83-F2F8-45F4-8456-D75D27C6C8B9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{78649A83-F2F8-45F4-8456-D75D27C6C8B9}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-V8HXQ</PKey><PID>55274-645-7918334-23629</PID><PIDType>1</PIDType><SID>S-1-5-21-1715567821-343818398-725345543</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>TECRA S2</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="34"/><Date>20050223000000.000000+000</Date></BIOS><HWID>E1613107018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arab Standard Time(GMT+03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57312</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Saturday, December 29, 2007 10:54 AM

Answers

  • Hello Nononi,

     

    We would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include the following information: 

     

    - Your product key for (Office or Windows),  

    -  Business location where purchased

    -  Address

    -  Phone number

    -  Point of Contact @ the Business (if you had any)

    -  If purchased on the internet please provide the website

    -  What alias was the individual using online?

    -  Provide us with your email address, telephone number and/or Cell number so we reach you and provide you with an update. 

     

     Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after any changes you may have made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  I will work with you and provide this information you provide to my supervisor.  Please let us know if you would be willing to do this!!

     

     

     Thank you very much,

     

     Stephen Holm, MS

    WGA Forum Manager

     

    Monday, December 31, 2007 11:50 PM

All replies

  • Nononi,

     

    Right now, your Toshiba Tecra computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

     

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

     

    More bad news:  please note that the mgadiag utility is identifying your installation of Office 2003 Pro as being Nongenuine (Office Status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand either genuine Office software or a refund.  In any case, please uninstall the nongenuine Office 200 Pro installation from your computer as soon as possible.

     

    Luckily, the solution to your problem is simple.  Use the recovery solution supplied with the computer (often this will be one or more Recovery CDs/DVDs, or perhaps a hidden recovery partition accessed at startup using a special keystroke combination) by Toshiba to replace the nongenuine volume installation of XP Pro with the genuine OEM installation of Windows.  The Certificate of Authenticity (CoA) affixed to the computer will tell you which edition of XP came with the computer.  It's likely your computer did not come from Toshiba with XP Pro, but probably XP Home or Media Center.  If it did come with XP Pro, you can use the Key Updater Utility to "genuine-ize" your installation of XP Pro.  If you do not have the originally supplied Recovery solution, please contact Toshiba customer service or tech support to inquire about purchasing replacement Recovery CDs/DVDs.

     

    Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the hard disk.

    Saturday, December 29, 2007 3:54 PM
  • Hello Nononi,

     

    We would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include the following information: 

     

    - Your product key for (Office or Windows),  

    -  Business location where purchased

    -  Address

    -  Phone number

    -  Point of Contact @ the Business (if you had any)

    -  If purchased on the internet please provide the website

    -  What alias was the individual using online?

    -  Provide us with your email address, telephone number and/or Cell number so we reach you and provide you with an update. 

     

     Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after any changes you may have made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  I will work with you and provide this information you provide to my supervisor.  Please let us know if you would be willing to do this!!

     

     

     Thank you very much,

     

     Stephen Holm, MS

    WGA Forum Manager

     

    Monday, December 31, 2007 11:50 PM