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Windows Vista validation problem RRS feed

  • Question

  • I have Vista home premium installed by Dell. I get a validation error now after running good for two years.   I cannot access anything and get the green screen.  I cannot access my start button as the computer turns on in protected mode.  I do notice that on the report, the vista product key is different than what I have on the sticker on my computer. Live one care bombs out after checking 2%.   Any advice on how to get my machine back running?

    Iget the following:
    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {08B54875-BF2A-48C0-BC54-C7A155CCC538}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.080917-1612
    TTS Error: M:20090525123151806-
    Validation Diagnostic:
    Resolution Status: N/A
    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398
    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{08B54875-BF2A-48C0-BC54-C7A155CCC538}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-4082334245-2353380923-2624801729</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1720                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20071105000000.000000+000</Date></BIOS><HWID>16313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>B61520577291DB0</Val><Hash>U4l6GIGoec7wHLAdTCAzDWxtytc=</Hash><Pid>81606-OEM-6472862-93703</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
    Spsys.log Content: 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
    Licensing Data-->
    Software Licensing service is not running.
    HWID Data-->
    HWID Hash Current: OgAAAAEABgABAAEAAQABAAAAAwABAAEAeqi8/hJBPIfqxnb/SEWicEaDcpBEF/L0mNu8zQDyrFYqhQ==
    Tuesday, May 26, 2009 3:20 PM

Answers

  • Hello DDg2.0,





    Thank you for providing us with feedback. There stands a good chance the problem could have been caused by the Trojans you mentioned from visiting various Torrent sites. More than likely you may need to back up all of your data and reformate the computer. 


    The true core of your issue centers on the line in your Diagnostic Report that reads:


    File Scan Data-->
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]


    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security. So the Malware did not change your Product Key, but it appears that the malware did mess up the system file slsvc.exe. (this is also why you received an error when you tried to restart slscv, because since the file has been damaged, it makes sense that it wouldn't run)



    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

    First try repairing Windows using System Restore:

    1)     Reboot Vista into Safe Mode

    2)     Go to Control Panel

    3)     On the left hand side of the Control Panel window, Click on "Classic View"

    4)     Double-click "Backup and Restore Center"

    5)     On the left hand side of the window, click "Repair Windows using system restore"

    6)     Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7)     Click the "Next" button.

    8)     Reboot back into Normal mode

    9)     Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)     Login to Vista in Normal Mode (not safe mode)

    2)     Launch an Internet Browser

    3)     Type: %windir%\system32\ in the browser's address field

    4)     Scroll down till you find the file cmd.exe

    5)     Right-click the file and select 'Run as Administrator'

    6)     In the CMD window, type: sfc /scannow

    7)     Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com and see if they have any other suggestions or reinstall Vista.



    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Proposed as answer by Stephen Holm Tuesday, May 26, 2009 11:20 PM
    • Marked as answer by Stephen Holm Tuesday, May 26, 2009 11:20 PM
    • Edited by Stephen Holm Tuesday, May 26, 2009 11:40 PM
    Tuesday, May 26, 2009 11:20 PM

All replies

  • by the way, when I type in %windir%\system 32 to the browser and go to cmd and runas administrator after net start slsvc I get the following message:

    Software licensing service could not be started.
    system error 54273
    cannot find message text for message #0xd401 in the message file for BASE.

    I have also gone through windows download center and ran a malicious something search and it found no bad stuff.  Could only do the abbreviated scan as the full scan bombed out.

    Thanks for any help.
    Tuesday, May 26, 2009 3:32 PM
  • Hello DDg2.0,





    Thank you for providing us with feedback. There stands a good chance the problem could have been caused by the Trojans you mentioned from visiting various Torrent sites. More than likely you may need to back up all of your data and reformate the computer. 


    The true core of your issue centers on the line in your Diagnostic Report that reads:


    File Scan Data-->
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]


    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security. So the Malware did not change your Product Key, but it appears that the malware did mess up the system file slsvc.exe. (this is also why you received an error when you tried to restart slscv, because since the file has been damaged, it makes sense that it wouldn't run)



    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

    First try repairing Windows using System Restore:

    1)     Reboot Vista into Safe Mode

    2)     Go to Control Panel

    3)     On the left hand side of the Control Panel window, Click on "Classic View"

    4)     Double-click "Backup and Restore Center"

    5)     On the left hand side of the window, click "Repair Windows using system restore"

    6)     Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7)     Click the "Next" button.

    8)     Reboot back into Normal mode

    9)     Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)     Login to Vista in Normal Mode (not safe mode)

    2)     Launch an Internet Browser

    3)     Type: %windir%\system32\ in the browser's address field

    4)     Scroll down till you find the file cmd.exe

    5)     Right-click the file and select 'Run as Administrator'

    6)     In the CMD window, type: sfc /scannow

    7)     Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com and see if they have any other suggestions or reinstall Vista.



    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Proposed as answer by Stephen Holm Tuesday, May 26, 2009 11:20 PM
    • Marked as answer by Stephen Holm Tuesday, May 26, 2009 11:20 PM
    • Edited by Stephen Holm Tuesday, May 26, 2009 11:40 PM
    Tuesday, May 26, 2009 11:20 PM
  • I followed your directions and was able to get back to a functioning machine...Thank you very much!!  Now going to research the causes and solutions so that this does not happen again.  I appreciate the help very much.

    By the way, this was my only thread.  I don't think I posted my issue on another person's thread, but I am new to this.

    thanks again.
    Wednesday, May 27, 2009 1:31 AM
  • No problem DDG :-). I am glad you are running again. Please visit us again should you have any future WGA questions. 



    Take care


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, May 28, 2009 12:08 AM