I have all my employees using online version of CRM and office 2010 + crm 2011 plugin for outlook but i got problems with one particular PC that it do not integrate and cant Sync with CRM online using outlook plugin, i tried to uninstall and reinstall
it but when i try to uninstall, it dont let me and shows an error, this is the log of that error (is the spanish version of the plugin).
09:20:00| Info| Bootstrap version: 5.0.9690.2903.
09:20:00| Info| User: magpenvi.
09:20:00| Info| Initializing COM.
09:20:00| Info| Initialized COM.
09:20:00| Info| Disk Space Available: 1807.00MB
09:20:03| Info| Current OS Version: 6.1.7601
09:20:03| Info| ServicePack: Service Pack 1
09:20:03| Info| System Type: Workstation
09:20:03| Info| Suite Mask: 0x0100
09:20:03| Info| Getting MUI language id from registry Key.
09:20:06| Info| Using the following Language Pack msi - C:\windows\Installer\3e0204.msi
09:20:06| Info| GetSIDOfLoggedOnUser: Starting
09:20:06| Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
09:20:06| Info| GetSIDOfLoggedOnUser: return code = 1314
09:20:06| Info| Initializing COM.
09:20:06| Info| Initialized COM.
09:20:06| Info| Instalando Paquete de idioma
09:21:43| Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
09:21:43| Info| Se ha completado la instalación de Paquete de idioma. Código de salida: 0. Resultado: Versión instalada:
09:21:43| Info| Adding current MUI language id to registry Key.
09:21:43| Info| Uninitializing COM.
09:21:43| Info| Uninitialized COM.
09:21:43| Info| Uninitializing COM.
09:21:43| Info| Uninitialized COM.
09:22:09| Info| Clean up the BITS downloader.
instalación se inició el 29/10/2013 a las 9:21:43 ===
09:21:43| Info| Bootstrap version: 5.0.9690.2903.
09:21:43| Info| User: magpenvi.
09:21:43| Error| Uninstall of Microsoft Dynamics CRM for Outlook failed.
09:22:09| Info| Clean up the BITS downloader.
09:22:09| Info| Clean up the BITS downloader.
09:22:09| Info| === El registro de la rutina de instalación finalizó el 29/10/2013 a las 9:22:09 ===
09:22:13| Info| === El registro de la rutina de instalación se inició el 29/10/2013 a las 9:22:13 ===
09:22:13| Info| Bootstrap version: 5.0.9690.2903.
09:22:13| Info| User: magpenvi.
09:22:13| Info| Invoked with command line: "C:\CRM\Client\SetupClient.exe" /ALLOWRUN
09:22:13| Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\CRM\Client
09:22:13| Error| La instalación no puede continuar porque no hay ninguna DLL de arranque en . (bootstrapWrapper.h:CBootstrapLibrary::Locate:330).
09:22:13| Error| La instalación no puede continuar porque no se encuentra o no es correcto. (clientbootstrapwrapper.cpp:CClientBootstrapLibrary::Load:46).
09:22:13| Info| Loading bootstrap library C:\CRM\Client\ClientSetup.dll
09:22:13| Info| Microsoft Dynamics CRM para Outlook is already installed.
09:22:16| Info| Los componentes se están instalando., Question, Yes|No
09:22:16| Info| InputResult: Yes
09:22:16| Info| === El registro de la rutina de instalación finalizó el 29/10/2013 a las 9:22:16 ===
09:22:16| Info| Bootstrap version: 5.0.9690.2903.
09:22:16| Info| User: magpenvi.
09:22:16| Info| Initializing COM.
09:22:16| Info| Initialized COM.
09:22:16| Info| Disk Space Available: 2020.00MB
09:22:16| Info| Current OS Version: 6.1.7601
09:22:16| Info| ServicePack: Service Pack 1
09:22:16| Info| System Type: Workstation
09:22:16| Info| Suite Mask: 0x0100
09:22:16| Info| Getting MUI language id from registry Key.
09:22:16| Info| GetSIDOfLoggedOnUser: Starting
09:22:16| Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
09:22:16| Info| GetSIDOfLoggedOnUser: return code = 1314
09:22:16| Info| Initializing COM.
09:22:16| Info| Initialized COM.
09:22:16| Info| Instalando Paquete de idioma
09:22:16| Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
09:22:16| Info| Se ha completado la instalación de Paquete de idioma. Código de salida: 0. Resultado: Versión instalada:
09:22:16| Info| Adding current MUI language id to registry Key.
09:22:16| Info| Uninitializing COM.
09:22:16| Info| Uninitialized COM.
09:22:16| Info| Uninitializing COM.
09:22:16| Info| Uninitialized COM.
09:22:18| Info| Clean up the BITS downloader.
instalación se inició el 29/10/2013 a las 9:22:16 ===
09:22:16| Info| Bootstrap version: 5.0.9690.2903.
09:22:16| Info| User: magpenvi.
09:22:16| Error| Uninstall of Microsoft Dynamics CRM for Outlook failed.
09:22:18| Info| Clean up the BITS downloader.
09:22:18| Info| Clean up the BITS downloader.
09:22:18| Info| === El registro de la rutina de instalación finalizó el 29/10/2013 a las 9:22:18 ===
09:22:24| Info| === El registro de la rutina de instalación se inició el 29/10/2013 a las 9:22:24 ===
09:22:24| Info| Bootstrap version: 5.0.9690.2903.
09:22:24| Info| User: magpenvi.
09:22:24| Info| Invoked with command line: "C:\CRM\Client\SetupClient.exe" /ALLOWRUN
09:22:24| Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\CRM\Client
09:22:24| Error| La instalación no puede continuar porque no hay ninguna DLL de arranque en . (bootstrapWrapper.h:CBootstrapLibrary::Locate:330).
09:22:24| Error| La instalación no puede continuar porque no se encuentra o no es correcto. (clientbootstrapwrapper.cpp:CClientBootstrapLibrary::Load:46).
09:22:24| Info| Loading bootstrap library C:\CRM\Client\ClientSetup.dll
09:22:24| Info| Microsoft Dynamics CRM para Outlook is already installed.
09:22:26| Info| Los componentes se están instalando., Question, Yes|No
09:22:26| Info| InputResult: Yes
09:22:27| Info| === El registro de la rutina de instalación finalizó el 29/10/2013 a las 9:22:27 ===
09:22:26| Info| Bootstrap version: 5.0.9690.2903.
09:22:26| Info| User: magpenvi.
09:22:26| Info| Initializing COM.
09:22:26| Info| Initialized COM.
09:22:26| Info| Disk Space Available: 2020.00MB
09:22:27| Info| Current OS Version: 6.1.7601
09:22:27| Info| ServicePack: Service Pack 1
09:22:27| Info| System Type: Workstation
09:22:27| Info| Suite Mask: 0x0100
09:22:27| Info| Getting MUI language id from registry Key.
09:22:27| Info| GetSIDOfLoggedOnUser: Starting
09:22:27| Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
09:22:27| Info| GetSIDOfLoggedOnUser: return code = 1314
09:22:27| Info| Initializing COM.
09:22:27| Info| Initialized COM.
09:22:27| Info| Instalando Paquete de idioma
09:22:27| Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
09:22:27| Info| Se ha completado la instalación de Paquete de idioma. Código de salida: 0. Resultado: Versión instalada:
09:22:27| Info| Adding current MUI language id to registry Key.
09:22:27| Info| Uninitializing COM.
09:22:27| Info| Uninitialized COM.
09:22:27| Info| Uninitializing COM.
09:22:27| Info| Uninitialized COM.
09:22:28| Info| Clean up the BITS downloader.
instalación se inició el 29/10/2013 a las 9:22:27 ===
09:22:27| Info| Bootstrap version: 5.0.9690.2903.
09:22:27| Info| User: magpenvi.
09:22:27| Error| Uninstall of Microsoft Dynamics CRM for Outlook failed.
09:22:28| Info| Clean up the BITS downloader.
09:22:28| Info| Clean up the BITS downloader.
09:22:28| Info| === El registro de la rutina de instalación finalizó el 29/10/2013 a las 9:22:28 ===
