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Problems Uninstalling Outlook plugin for Online CRM RRS feed

  • Question

  • I have all my employees using online version of CRM and office 2010 + crm 2011 plugin for outlook but i got problems with one particular PC that it do not integrate and cant Sync with CRM online using outlook plugin, i tried to uninstall and reinstall it but when i try to uninstall, it dont let me and shows an error, this is the log of that error (is the spanish version of the plugin).

    09:20:00|   Info| Bootstrap version: 5.0.9690.2903.
    09:20:00|   Info| User: magpenvi.
    09:20:00|   Info| Initializing COM.
    09:20:00|   Info| Initialized COM.
    09:20:00|   Info| Disk Space Available: 1807.00MB
    09:20:03|   Info| Current OS Version: 6.1.7601
    09:20:03|   Info|   ServicePack: Service Pack 1
    09:20:03|   Info|   System Type: Workstation
    09:20:03|   Info|   Suite Mask: 0x0100
    09:20:03|   Info| Getting MUI language id from registry Key.
    09:20:06|   Info| Using the following Language Pack msi - C:\windows\Installer\3e0204.msi
    09:20:06|   Info| GetSIDOfLoggedOnUser: Starting
    09:20:06|   Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
    09:20:06|   Info| GetSIDOfLoggedOnUser: return code = 1314
    09:20:06|   Info| Initializing COM.
    09:20:06|   Info| Initialized COM.
    09:20:06|   Info| Instalando Paquete de idioma
    09:21:43|   Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
    09:21:43|   Info| Se ha completado la instalación de Paquete de idioma. Código de salida: 0. Resultado: Versión instalada:
    09:21:43|   Info| Adding current MUI language id to registry Key.
    09:21:43|   Info| Uninitializing COM.
    09:21:43|   Info| Uninitialized COM.
    09:21:43|   Info| Uninitializing COM.
    09:21:43|   Info| Uninitialized COM.
    09:22:09|   Info| Clean up the BITS downloader.

    instalación se inició el 29/10/2013 a las 9:21:43 ===
    09:21:43|   Info| Bootstrap version: 5.0.9690.2903.
    09:21:43|   Info| User: magpenvi.
    09:21:43|  Error| Uninstall of Microsoft Dynamics CRM for Outlook failed.
    09:22:09|   Info| Clean up the BITS downloader.

    09:22:09|   Info| Clean up the BITS downloader.

    09:22:09|   Info| === El registro de la rutina de instalación finalizó el 29/10/2013 a las 9:22:09 ===
    09:22:13|   Info| === El registro de la rutina de instalación se inició el 29/10/2013 a las 9:22:13 ===
    09:22:13|   Info| Bootstrap version: 5.0.9690.2903.
    09:22:13|   Info| User: magpenvi.
    09:22:13|   Info| Invoked with command line: "C:\CRM\Client\SetupClient.exe" /ALLOWRUN
    09:22:13|   Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\CRM\Client
    09:22:13|  Error| La instalación no puede continuar porque no hay ninguna DLL de arranque en . (bootstrapWrapper.h:CBootstrapLibrary::Locate:330).
    09:22:13|  Error| La instalación no puede continuar porque  no se encuentra o no es correcto. (clientbootstrapwrapper.cpp:CClientBootstrapLibrary::Load:46).
    09:22:13|   Info| Loading bootstrap library C:\CRM\Client\ClientSetup.dll
    09:22:13|   Info| Microsoft Dynamics CRM para Outlook is already installed.
    09:22:16|   Info| Los componentes se están instalando., Question, Yes|No
    09:22:16|   Info| InputResult: Yes
    09:22:16|   Info| === El registro de la rutina de instalación finalizó el 29/10/2013 a las 9:22:16 ===

    09:22:16|   Info| Bootstrap version: 5.0.9690.2903.
    09:22:16|   Info| User: magpenvi.
    09:22:16|   Info| Initializing COM.
    09:22:16|   Info| Initialized COM.
    09:22:16|   Info| Disk Space Available: 2020.00MB
    09:22:16|   Info| Current OS Version: 6.1.7601
    09:22:16|   Info|   ServicePack: Service Pack 1
    09:22:16|   Info|   System Type: Workstation
    09:22:16|   Info|   Suite Mask: 0x0100
    09:22:16|   Info| Getting MUI language id from registry Key.
    09:22:16|   Info| GetSIDOfLoggedOnUser: Starting
    09:22:16|   Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
    09:22:16|   Info| GetSIDOfLoggedOnUser: return code = 1314
    09:22:16|   Info| Initializing COM.
    09:22:16|   Info| Initialized COM.
    09:22:16|   Info| Instalando Paquete de idioma
    09:22:16|   Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
    09:22:16|   Info| Se ha completado la instalación de Paquete de idioma. Código de salida: 0. Resultado: Versión instalada:
    09:22:16|   Info| Adding current MUI language id to registry Key.
    09:22:16|   Info| Uninitializing COM.
    09:22:16|   Info| Uninitialized COM.
    09:22:16|   Info| Uninitializing COM.
    09:22:16|   Info| Uninitialized COM.
    09:22:18|   Info| Clean up the BITS downloader.

    instalación se inició el 29/10/2013 a las 9:22:16 ===
    09:22:16|   Info| Bootstrap version: 5.0.9690.2903.
    09:22:16|   Info| User: magpenvi.
    09:22:16|  Error| Uninstall of Microsoft Dynamics CRM for Outlook failed.
    09:22:18|   Info| Clean up the BITS downloader.

    09:22:18|   Info| Clean up the BITS downloader.

    09:22:18|   Info| === El registro de la rutina de instalación finalizó el 29/10/2013 a las 9:22:18 ===
    09:22:24|   Info| === El registro de la rutina de instalación se inició el 29/10/2013 a las 9:22:24 ===
    09:22:24|   Info| Bootstrap version: 5.0.9690.2903.
    09:22:24|   Info| User: magpenvi.
    09:22:24|   Info| Invoked with command line: "C:\CRM\Client\SetupClient.exe" /ALLOWRUN
    09:22:24|   Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\CRM\Client
    09:22:24|  Error| La instalación no puede continuar porque no hay ninguna DLL de arranque en . (bootstrapWrapper.h:CBootstrapLibrary::Locate:330).
    09:22:24|  Error| La instalación no puede continuar porque  no se encuentra o no es correcto. (clientbootstrapwrapper.cpp:CClientBootstrapLibrary::Load:46).
    09:22:24|   Info| Loading bootstrap library C:\CRM\Client\ClientSetup.dll
    09:22:24|   Info| Microsoft Dynamics CRM para Outlook is already installed.
    09:22:26|   Info| Los componentes se están instalando., Question, Yes|No
    09:22:26|   Info| InputResult: Yes
    09:22:27|   Info| === El registro de la rutina de instalación finalizó el 29/10/2013 a las 9:22:27 ===

    09:22:26|   Info| Bootstrap version: 5.0.9690.2903.
    09:22:26|   Info| User: magpenvi.
    09:22:26|   Info| Initializing COM.
    09:22:26|   Info| Initialized COM.
    09:22:26|   Info| Disk Space Available: 2020.00MB
    09:22:27|   Info| Current OS Version: 6.1.7601
    09:22:27|   Info|   ServicePack: Service Pack 1
    09:22:27|   Info|   System Type: Workstation
    09:22:27|   Info|   Suite Mask: 0x0100
    09:22:27|   Info| Getting MUI language id from registry Key.
    09:22:27|   Info| GetSIDOfLoggedOnUser: Starting
    09:22:27|   Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
    09:22:27|   Info| GetSIDOfLoggedOnUser: return code = 1314
    09:22:27|   Info| Initializing COM.
    09:22:27|   Info| Initialized COM.
    09:22:27|   Info| Instalando Paquete de idioma
    09:22:27|   Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
    09:22:27|   Info| Se ha completado la instalación de Paquete de idioma. Código de salida: 0. Resultado: Versión instalada:
    09:22:27|   Info| Adding current MUI language id to registry Key.
    09:22:27|   Info| Uninitializing COM.
    09:22:27|   Info| Uninitialized COM.
    09:22:27|   Info| Uninitializing COM.
    09:22:27|   Info| Uninitialized COM.
    09:22:28|   Info| Clean up the BITS downloader.

    instalación se inició el 29/10/2013 a las 9:22:27 ===
    09:22:27|   Info| Bootstrap version: 5.0.9690.2903.
    09:22:27|   Info| User: magpenvi.
    09:22:27|  Error| Uninstall of Microsoft Dynamics CRM for Outlook failed.
    09:22:28|   Info| Clean up the BITS downloader.

    09:22:28|   Info| Clean up the BITS downloader.

    09:22:28|   Info| === El registro de la rutina de instalación finalizó el 29/10/2013 a las 9:22:28 ===

    Thursday, November 14, 2013 9:53 AM