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need to know if reinstalling vista will cure boot problems but cause more problems with Microsoft RRS feed

  • Question

  • I am running 64 bit (oem) version of Vista Home Premium on a system I built myself. Last summer my computer started to experience system crashes due to overheating of the cpu. I contacted AMD about the problem and they said it was not due to the cpu but rather the motherboard. I contacted Asus and they said it was the cpu. Since the system was 18 months old and not wanting to be without a computer I decided to buy a mobo combo.  I switched from an Athlon64/Asus combo to an Intel/Gigabyte combo and you probably know how Microsoft reacted when I tried to run Windows updates. Sorry, but you have made to many hardware upgrades. Buy another copy of Vista. I contacted Microsoft support and explained the reason  why I had done what  I did and they said ok. However they made me use Microsoft phone support to fix the problem. While on the phone to tech typing in who knows what( for about a half hour ) Microsoft tech got another person on the line who had  me type in a whole bunch of numbers to allow revalidation. Fine. Problem solved. Until recently. Lately. windows crashes from what I think is failure to load certain drivers or such. I can boot in safe mode all the the time and now I know the best way to solve the problem is to use  "the last known good configuration" and windows boot fine. I would like to know if I try to reinstall Vista again will my my original product key work or will I have to go through phone support again? The  last time windows crashed ( I always try to boot in the normal way before I use last known good configuration) I checked the log file and saved it. Maybe someone can figure out what is causing the crash as you will see some the problem areas. I think doing a clean install will solve the problems if it does not cause  more headaches with Microsoft.



    Source:        Service Control Manager
    Date:          7/7/2009 7:47:29 AM
    Event ID:      7022
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Frank-PC
    Description:
    The Diagnostic System Host service hung on starting.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="49152">7022</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-07-07T11:47:29.000Z" />
        <EventRecordID>115099</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>Frank-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">Diagnostic System Host</Data>
      </EventData>
    </Event>Log Name:      System
    Source:        Service Control Manager
    Date:          7/7/2009 7:47:27 AM
    Event ID:      7022
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Frank-PC
    Description:
    The Diagnostic Service Host service hung on starting.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="49152">7022</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-07-07T11:47:27.000Z" />
        <EventRecordID>115097</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>Frank-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">Diagnostic Service Host</Data>
      </EventData>
    </Event>Log Name:      System
    Source:        Service Control Manager
    Date:          7/7/2009 7:47:29 AM
    Event ID:      7026
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Frank-PC
    Description:
    The following boot-start or system-start driver(s) failed to load:
    ASPI32
    i8042prt
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="49152">7026</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-07-07T11:47:29.000Z" />
        <EventRecordID>115104</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>Frank-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">
    ASPI32
    i8042prt</Data>
      </EventData>
    </Event>Log Name:      System
    Source:        Application Popup
    Date:          7/7/2009 7:45:30 AM
    Event ID:      1060
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Frank-PC
    Description:
    \SystemRoot\SysWow64\drivers\ASAPIW2k.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Popup" />
        <EventID Qualifiers="49152">1060</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-07-07T11:45:30.058Z" />
        <EventRecordID>115024</EventRecordID>
        <Channel>System</Channel>
        <Computer>Frank-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>
        </Data>
        <Data>\SystemRoot\SysWow64\drivers\ASAPIW2k.sys</Data>
        <Binary>000000000200300000000000240400C0000000006C0300C000000000000000000000000000000000</Binary>
      </EventData>
    </Event>

    If any of the other files in Event Viewer would help please let me know and I will try to post them as there are others.  Thanks.
    t
     Thanks




    Monday, July 20, 2009 1:03 AM

Answers

  • Hello sysbuild459,

      If the Product Key that is currently being used in your Vista, is working, then it will work again after a reinstall. 

       Product Keys Do Not stop working because you made too many Hardware Changes. When you make a significant Hardware change (such as changing the motherboard/proc) Vista will requirer you to Reactivate.  Most of the time Vista can be reactivated over the internet, but depending on how many times you have reactivated already and/or if you are using an OEM lincense Product Key, you may be required to Reactivate by Phone. This Does NOT mean your Product Key has stopped working and it Does NOT mean you need to buy another copy of Vista. Activating by Phone is just a formality to ensure you are still using the Windows within the terms of the End User Licensing Agreement and should only take about 5-6 mins.

       I believe the reason your Reactivation took 30 mins is because it seems you called the Microsoft Support line instead of calling the Activation Call Center.  The Microsoft Support line doesn't have the tools to reactivate Vista, do they had to confrence you to the Activation Call Center.

      To avoid that long process in the future, when Vista asks to be activated, select the Activate by Phone method, it will ask for your location and then will give you the Phone Number for the Activation Call center nearest you. Call that Activation Call Center, you may be asked a few  varification questions, then just provide that long number and enter into Vista the long number you are given back and presto, all done.

      So to answer your original question, if you reinstall, you will need to Reactivate.  Since you haven't made any Hardware Changes this time, try Activating over the Internet. If that doesn't work, then go ahread and do the Activate by Phone method (as I described above) and it should be done and over in just a few minutes.

    Hope that helps,
    Darin MS
    Monday, July 20, 2009 9:44 PM

All replies

  • Hello sysbuild459,

      If the Product Key that is currently being used in your Vista, is working, then it will work again after a reinstall. 

       Product Keys Do Not stop working because you made too many Hardware Changes. When you make a significant Hardware change (such as changing the motherboard/proc) Vista will requirer you to Reactivate.  Most of the time Vista can be reactivated over the internet, but depending on how many times you have reactivated already and/or if you are using an OEM lincense Product Key, you may be required to Reactivate by Phone. This Does NOT mean your Product Key has stopped working and it Does NOT mean you need to buy another copy of Vista. Activating by Phone is just a formality to ensure you are still using the Windows within the terms of the End User Licensing Agreement and should only take about 5-6 mins.

       I believe the reason your Reactivation took 30 mins is because it seems you called the Microsoft Support line instead of calling the Activation Call Center.  The Microsoft Support line doesn't have the tools to reactivate Vista, do they had to confrence you to the Activation Call Center.

      To avoid that long process in the future, when Vista asks to be activated, select the Activate by Phone method, it will ask for your location and then will give you the Phone Number for the Activation Call center nearest you. Call that Activation Call Center, you may be asked a few  varification questions, then just provide that long number and enter into Vista the long number you are given back and presto, all done.

      So to answer your original question, if you reinstall, you will need to Reactivate.  Since you haven't made any Hardware Changes this time, try Activating over the Internet. If that doesn't work, then go ahread and do the Activate by Phone method (as I described above) and it should be done and over in just a few minutes.

    Hope that helps,
    Darin MS
    Monday, July 20, 2009 9:44 PM
  • I hope you are right. My system has crashed several times since my post. Every time I look in the Event Log, the same things show up. I have attached the error messages I get and need to know if they are the cause of the crash. I can always use  the last known good configuration to boot safely but would prefer that Vista start on its own. If I reinstall Vista will the problems go away and will I still have a last known good configuration to fall back on? Here is the Event Log errors that always show up when the system crashes. I f there is somewhere else in the logs I need to look let me know. And do you think this is the reason for the crashes.Log Name:      System
    Source:        Service Control Manager
    Date:          7/25/2009 8:25:24 AM
    Event ID:      7026
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Frank-PC
    Description:
    The following boot-start or system-start driver(s) failed to load:
    ASPI32
    i8042prt
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="49152">7026</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-07-25T12:25:24.000Z" />
        <EventRecordID>122464</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>Frank-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">
    ASPI32
    i8042prt</Data>
      </EventData>
    </Event>Log Name:      System
    Source:        Service Control Manager
    Date:          7/25/2009 8:25:24 AM
    Event ID:      7022
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Frank-PC
    Description:
    The Diagnostic System Host service hung on starting.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="49152">7022</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-07-25T12:25:24.000Z" />
        <EventRecordID>122459</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>Frank-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">Diagnostic System Host</Data>
      </EventData>
    </Event>Log Name:      System
    Source:        Service Control Manager
    Date:          7/25/2009 8:25:22 AM
    Event ID:      7022
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Frank-PC
    Description:
    The Diagnostic Service Host service hung on starting.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="49152">7022</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-07-25T12:25:22.000Z" />
        <EventRecordID>122457</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>Frank-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">Diagnostic Service Host</Data>
      </EventData>
    </Event>
     Log Name:      System
    Source:        Service Control Manager
    Date:          7/25/2009 8:25:08 AM
    Event ID:      7000
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Frank-PC
    Description:
    The PLFlash DeviceIoControl Service service failed to start due to the following error:
    The system cannot find the file specified.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="49152">7000</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-07-25T12:25:08.000Z" />
        <EventRecordID>122436</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>Frank-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">PLFlash DeviceIoControl Service</Data>
        <Data Name="param2">%%2</Data>
      </EventData>
    </Event>Log Name:      System
    Source:        Application Popup
    Date:          7/25/2009 8:23:18 AM
    Event ID:      1060
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Frank-PC
    Description:
    \SystemRoot\SysWow64\Drivers\ASPI32.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Popup" />
        <EventID Qualifiers="49152">1060</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-07-25T12:23:18.207Z" />
        <EventRecordID>122394</EventRecordID>
        <Channel>System</Channel>
        <Computer>Frank-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Log Name:      System
    Source:        Application Popup
    Date:          7/25/2009 8:23:16 AM
    Event ID:      1060
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Frank-PC
    Description:
    \SystemRoot\SysWow64\drivers\ASAPIW2k.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Popup" />
        <EventID Qualifiers="49152">1060</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-07-25T12:23:16.413Z" />
        <EventRecordID>122390</EventRecordID>
        <Channel>System</Channel>
        <Computer>Frank-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>
        </Data>
        <Data>\SystemRoot\SysWow64\drivers\ASAPIW2k.sys</Data>
        <Binary>000000000200300000000000240400C0000000006C0300C000000000000000000000000000000000</Binary>
      </EventData>
    </Event>Log Name:      System
    Source:        Application Popup
    Date:          7/25/2009 8:23:11 AM
    Event ID:      1060
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Frank-PC
    Description:
    \SystemRoot\SysWow64\drivers\ASAPIW2k.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Popup" />
        <EventID Qualifiers="49152">1060</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-07-25T12:23:11.484Z" />
        <EventRecordID>122387</EventRecordID>
        <Channel>System</Channel>
        <Computer>Frank-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>
        </Data>
        <Data>\SystemRoot\SysWow64\drivers\ASAPIW2k.sys</Data>
        <Binary>000000000200300000000000240400C0000000006C0300C000000000000000000000000000000000</Binary>
      </EventData>
    </Event>
        </Data>
        <Data>\SystemRoot\SysWow64\Drivers\ASPI32.SYS</Data>
        <Binary>000000000200300000000000240400C0000000006B0300C000000000000000000000000000000000</Binary>
      </EventData>
    </Event>



    Will check back for your reply. Thanks
    Saturday, July 25, 2009 1:08 PM