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Recently Converted Trial Version of Office 2007 Student & Home Edition Fails Online Validation RRS feed

  • Question

  • Hi... I just converted my trial version of Office 2007 Student Home Edition through the Microsoft Office Online website. I purchased a product key, entered it into the dialogue box where it asked for it and the system worked just like it should. However, I opted to download some add-ins and other forms to it via the web. When the site asked me to validate my copy of office before downloading, it came back saying this: 

     

    This computer has failed validation. Expand for details. Microsoft Office Home and Student 2007: Validation Incomplete The validation process could not be completed. Necessary files may have been tampered with. The validation tool is unable to verify whether your copy of Office is genuine. [0x80180112]

     

    There are no issues with the diagnostics tool, it showed "passed" for everything, and then I clicked on 'Validate Office'. And I know that this has to be a valid key that I purchased having come directly from Microsoft. So can anyone help out, any solutions?

     

    Brendan

    Milwaukee, WI

    Thursday, January 31, 2008 6:12 PM

Answers

  • Hello Brendan,

     

     Please follow the step below and report on if this had resolved your issue or not.

     

    (Please Note: To successfully complete the below steps, you must be an Administrator for the computer. If you  are not the Administrator, please contact the person that is and request that they follow the below steps.)

     

    Windows Vista:

    1)      Click “Start” button.

    2)      Type: %ALLUSERSPROFILE%\Office Genuine Advantage\data

    3)      Delete the file: data.dat

    4)      Go to http://www.microsoft.com/genuine/ and click the Validate Office button.

     

    After you have completed these steps and you are still experiencing issues with validation then please go to http://www.microsoft.com/genuine/ and click on Validate Windows.  After this has completed please post the results back here so we may further analyze the situation.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Thursday, January 31, 2008 7:21 PM

All replies

  • Hello Brendan,

     

    We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Thursday, January 31, 2008 6:15 PM
  • Matt,

     

    The first 2 solutions came back with the same results as I started out with.  I moved on to the third solution with the MGA Diagnostic Tool and for the 'Windows' Tab here are the results

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x8004fe93
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
    Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
    Windows Product ID: 89578-OEM-7332157-00203
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {CF3106B5-D6F7-4EA7-9532-7B7ED75823FA}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-337-8009_E2AD56EA-338-2f0d_16E0B333-80-80004005_B4D0AA8B-911-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CF3106B5-D6F7-4EA7-9532-7B7ED75823FA}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-1040896549-3501117546-2245763150</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-FE880E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0200J3</Version><SMBIOSVersion major="2" minor="40"/><Date>20070205000000.000000+000</Date></BIOS><HWID>0A333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>398A025E97C70A</Val><Hash>OTPwd0o8Sf2VMUa85zpvM0mnWYM=</Hash><Pid>81602-901-6534802-68594</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    _____________________________________________________________________________

     

     

    System  
      Manufacturer Sony Corporation
      Model VGN-FE880E
      Total amount of system memory 1.99 GB RAM
      System type 32-bit operating system
      Number of processor cores 2
      64-bit capable Yes
    Storage  
      Total size of hard disk(s) 143 GB
      Disk partition (CSmile 79 GB Free (143 GB Total)
      Media drive (ESmile CD/DVD
    Graphics  
      Display adapter type Mobile Intel(R) 945 Express Chipset Family
      Total available graphics memory 224 MB
            Dedicated graphics memory 0 MB
            Dedicated system memory 32 MB
            Shared system memory 192 MB
      Display adapter driver version 7.14.10.1322
      Primary monitor resolution 1280x800
      DirectX version DirectX 9.0 or better
    Network  
      Network Adapter Intel(R) PRO/100 VE Network Connection
      Network Adapter Microsoft Tun Miniport Adapter
      Network Adapter Intel(R) PRO/Wireless 3945ABG Network Connection

    ______________________________________________________________

     

    Does any of this information offer me a solution?

     

    Brendan

    Thursday, January 31, 2008 6:58 PM
  • Hello Brendan,

     

     Please follow the step below and report on if this had resolved your issue or not.

     

    (Please Note: To successfully complete the below steps, you must be an Administrator for the computer. If you  are not the Administrator, please contact the person that is and request that they follow the below steps.)

     

    Windows Vista:

    1)      Click “Start” button.

    2)      Type: %ALLUSERSPROFILE%\Office Genuine Advantage\data

    3)      Delete the file: data.dat

    4)      Go to http://www.microsoft.com/genuine/ and click the Validate Office button.

     

    After you have completed these steps and you are still experiencing issues with validation then please go to http://www.microsoft.com/genuine/ and click on Validate Windows.  After this has completed please post the results back here so we may further analyze the situation.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Thursday, January 31, 2008 7:21 PM
  • Matt:

     

    This was the solution that I needed.  The online validation process was successful 100%!!!

     

    Thank you so much for your help!

     

    Brendan

    Milwaukee, WI

    Thursday, January 31, 2008 8:29 PM
  • Hello Brendan,

     

    I am glad to hear that resolved your issue, please let me know if you have any further questions or concerns.

     

    Thanks,

    Matt Prall, MS
    OGA Forum Manager

    Thursday, January 31, 2008 9:26 PM