pls update my software immediately RRS feed

  • Question

  • I purchased this software, yet if you believe it was installed on another computer, my tenant, Jim Gerchack has taken it, pls provide me validation.

    Saturday, October 13, 2007 4:19 PM



    Hello Shelley,


    Will you run the MGA diagnostic test and post your results here in the forum? 


    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.


    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.



    Do you know if this person installed this on his system? Have you asked him and if so have him remove this product from his system. Let him know you are the orginal purchaser of the product. 



    Thank you.


    STephen Holm, MS

    Monday, October 15, 2007 11:12 PM